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Customer Service Operations Manager Jobs in Macon, GA

Sodexo

Food Operations Manager 1

Macon, GA · On-site

$56K - $87K/yr

Manage high-volume dining operations with visibility across service, safety, and financial outcomes ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 1

Macon, GA · On-site

$56K - $87K/yr

Manage high-volume dining operations with visibility across service, safety, and financial outcomes ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 1

Macon, GA · On-site

$56K - $87K/yr

Manage high-volume dining operations with visibility across service, safety, and financial outcomes ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 1

Macon, GA

$56K - $87K/yr

Manage high-volume dining operations with visibility across service, safety, and financial outcomes ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Pro-Tech Services- Plumbing, Heating, & Air

Be Seen First

Plumbing Service Manager

Macon, GA · On-site

$80K - $90K/yr

Plumbing Service Manager ProTech Plumbing - Macon, Georgia Pay Range $80,000-$90,000 + Great Bonus ... customer experience. We are looking for a strong leader who thrives in accountability, operational ...

ProTech Plumbing

Plumbing Service Manager

Byron, GA · On-site

$80K - $90K/yr

Plumbing Service Manager ProTech Plumbing - Macon, Georgia Pay Range $80,000-$90,000 + Great Bonus ... customer experience. We are looking for a strong leader who thrives in accountability, operational ...

ProTech Plumbing

Plumbing Service Manager

Macon, GA · On-site

$80K - $90K/yr

Plumbing Service Manager ProTech Plumbing - Macon, Georgia Pay Range $80,000-$90,000 + Great Bonus ... customer experience. We are looking for a strong leader who thrives in accountability, operational ...

Pro-Tech Services- Plumbing, Heating, & Air

Be Seen First

Plumbing Service Manager

Macon, GA · On-site

$80K - $90K/yr

Plumbing Service Manager ProTech Plumbing - Macon, Georgia Pay Range $80,000-$90,000 + Great Bonus ... customer experience. We are looking for a strong leader who thrives in accountability, operational ...

dbi

Customer Service Representative

Macon, GA · On-site

$15.25 - $20.75/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Macon, GA

Customer Service Operations Manager information

See Macon, GA salary details

$42.7K

$118.6K

$130K

How much do customer service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service operations manager in Macon, GA is $118,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,500.00 and $128,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Macon, GA are hiring for Customer Service Operations Manager jobs? Cities near Macon, GA with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Macon, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $118,615 per year, or $57 per hour.

Customer Service Manager

All Ways Caring HomeCare

Perry, GA • On-site

$18.10/hr

Full-time

Retirement

Re-posted 2 days ago

Job description

Our Company

All Ways Caring HomeCare

Overview

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

  • Seeking a self-motivated professional with prior scheduling and management or supervisory experience
  • An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
  • A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
  • An experienced communicator and problem solver who is well-organized

What you will receive:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Flexible work schedules close to home
  • Referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 
External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to the Caregivers who provide direct care to the clients served
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks
Qualifications

What you will need:

  • Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
  • Accountable, reliable, and ability to work independently with good judgement
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills
About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Additional Job Information

At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses. Work with your friends
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 
Salary RangeUSD $18.10 / HourEmployment Type: FULL_TIME

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