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Customer Service Operations Manager Jobs in Frederick, MD

Floor & Decor

Operations Manager

Frederick, MD · On-site

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Keolis Transit America

Operations Manager

Leesburg, VA · On-site

$90K - $100K/hr

Ability to work positively and effectively with all levels of the transit and customer ... Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and ...

PLACE

Operations Manager

Frederick, MD · On-site

$45K - $65K/yr

Come grow with us as an Operations Director. We have a proven path and will provide you with the ... customers. Join and gain in-house marketing and design services, daily live professional ...

Waste Connections

Operations Manager

MD · On-site

Operations Manager RAM Waste - Waste Connections of Colorado 📍 Location: Fort Collins, CO Pay ... Receives and reviews customer complaints regarding collections programs. * Formulates both short ...

QXO

Operations Manager

Frederick, MD · On-site

$71K - $103K/yr

... in-class customer experience. QXO is North America's largest distributor and installer of ... Manager to uphold the highest safety standards, supervising protocols reporting, and operational ...

Southland Industries

Operations Manager

Dulles, VA · On-site

Position Summary The Operations Manager is responsible for the oversight of a portfolio of energy ... Participate in project development support, customer meetings and presentations Qualifications

Goodwill

Customer Service Manager

Middletown, MD · On-site

$19.25/hr

Directs all aspects relating to the daily operations of the sales floor, leading the team and ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

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Customer Service Operations Manager information

See Frederick, MD salary details

$44.2K

$123K

$134.7K

How much do customer service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service operations manager in Frederick, MD is $122,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,200.00 and $133,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Frederick, MD?

The most popular types of Customer Service Operations jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Customer Service Operations Manager jobs?

Cities near Frederick, MD with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you

Operations Manager

Floor & Decor Holdings, Inc.

Frederick, MD • On-site

$21.69 - $39.51/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Floor & Decor rating

6.7

Company rating: 6.7 out of 10

Based on 242 frontline employees who took The Breakroom Quiz

212th of 739 rated retailers

Job description

Pay Range
$21.69 - $39.51
PURPOSE
This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.
MAJOR RESPONSIBILITIES
  • Operations
  • Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
  • Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
  • Maintain inventory integrity by supervising the cycle count and inventory counting processes
  • Assist the General Manager in handling store level human resources or loss prevention issues as necessary
  • Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
  • Coordinate facility management to guarantee the safety and security of customers and employees
  • Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
  • Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
  • Ensure store presentation standards are achieved and maintained
    Customer Service
  • Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
  • Engage customer focus during the pick-up and check-out process
  • Handle claims and other KCM/MOD duties as needed
  • Ensure maximum scheduling coverage especially during peak traffic periods
  • Interface with corporate headquarters employees
    Administrative
  • Record-keeping and reporting of inventory, HR related matters and cash office records
  • Ensure web orders are shipped out including samples (e-commerce)
  • Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
  • Assist the stales team with resets, displays and display credits (merchandising)
  • Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center
    Warehouse/Logistics
  • Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
  • Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
  • Involved in sales reset in accordance with warehouse team (pack-out/overnight)
    Management
  • Review and assess the performance of associates on a timely basis
  • Train, develop, supervise and define workload associates
  • Ensure store adheres to COP/SOPs
  • Manage direct reports to ensure performance
  • Monitor associate retention and career development; communicate ideas to General Manager
  • Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
  • Ensure compliance to scheduling, hiring, payroll and business planning processes
  • Monitor, maintain and follow company policies; support company expectations and systems
  • Available to open and/or close the store in an effective manner
  • Perform additional managerial duties as necessary

MINIMUM ELIGIBILITY REQUIREMENTS
  • 3-5 years retail management experience and proven ability direct operations
  • Ability to perform in a high volume, highly complex location
  • Ability to demonstrate initiative and be a self-starter
  • Demonstrated proficiency in recruiting, hiring, and training associates
  • Excellent communication, interpersonal and analytical skills
  • Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
  • Must possess excellent customer service skills and work well under pressure

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
  • Occasional travel may be required including air and car travel
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate

PHYSICAL/SENSORY REQUIREMENTS
Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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