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Customer Service Operations Manager Jobs in Hagerstown, MD

F&M Trust

Loan Servicing Manager

Chambersburg, PA · On-site

Driving process improvements, managing departmental projects, and supporting initiatives that enhance operational performance and customer service.Collaborating with lending, compliance, risk ...

F&M Trust

Loan Servicing Manager

Chambersburg, PA · On-site

Driving process improvements, managing departmental projects, and supporting initiatives that enhance operational performance and customer service. * Collaborating with lending, compliance, risk ...

F&M Trust

Loan Servicing Manager

Chambersburg, PA · On-site

Driving process improvements, managing departmental projects, and supporting initiatives that enhance operational performance and customer service. * Collaborating with lending, compliance, risk ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Mr. Handyman

Operations Manger

Frederick, MD · On-site

Handyman we have over 14 years of providing quality service to our customers. As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are ...

Amazon

Operations Manager

Hagerstown, MD · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Floor & Décor

Operations Manager

Frederick, MD · On-site

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Floor & Decor

Operations Manager

Frederick, MD

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

BMP Doors USA

Operations Manager

Waynesboro, PA

$100K - $130K/yr

Who You Are BMP Doors, located in Waynesboro, Pennsylvania, is looking for a Operations Manager. We ... Achieve the required company quality standards ensuring both internal and external customer ...

BMP Doors USA

Operations Manager

Waynesboro, PA · On-site

$100K - $130K/yr

Who You Are BMP Doors, located in Waynesboro, Pennsylvania, is looking for a Operations Manager. We ... Achieve the required company quality standards ensuring both internal and external customer ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Hagerstown, MD

Customer Service Operations Manager information

See Hagerstown, MD salary details

$44.1K

$122.6K

$134.3K

How much do customer service operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer service operations manager in Hagerstown, MD is $122,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Hagerstown, MD are hiring for Customer Service Operations Manager jobs?

Cities near Hagerstown, MD with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you

Operations Manager - Customer Service

Mr. Handyman

Frederick, MD • On-site

$45K - $55K/yr

Full-time

Re-posted 7 days ago

Job description

Mr. Handyman of North & West Central MD, the 7th largest Mr Handyman in the country, is looking for an experienced Operations Manager to oversee the daily operations of our business. At Mr. Handyman we have over 14 years of providing quality service to our customers.
As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are responsible for handling service requests and customer complaints, managing the daily schedule, and helping to continually grow the business. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
  • Receive incoming calls in professional and courteous manner
  • Return customer inquiries
  • Return customer calls/inquiries (some after hours and/or on weekends), respond to customer complaints, and resolve issues
  • Schedule services and dispatch technicians
  • Perform marketing functions to sell additional work and earn business
  • Manage both residential and commercial business
  • Help in the hiring of field technicians
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Oversee the maintenance of company vehicles
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:
  • At least (1) year previous operations management experience.
  • Customer service and sales experience preferred
  • Strong written and verbal communication skills
  • Computer literate, with working knowledge of word processing, business software and spreadsheet applications
  • Detail-oriented
  • Team player who can work independently
  • Must be available to respond to weekend and after-hour messages from customers.

Competitive pay and benefits. Bonuses available.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: $45,000 = $55,000/yr
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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