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Customer Service Operations Manager Jobs in Hampstead, MD

CVS Health

Operations Manager

Baltimore, MD

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Ellicott City, MD · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PowerPak Civil & Safety

Operations Manager

Baltimore, MD · On-site

Operations Manager | Hanover, MD Distribution Center PowerPak Civil & Safety | On-Site | Full-Time ... Partnering with purchasing, sales, and customer service to keep orders moving and resolve issues ...

Automotive Concepts

Be Seen First

Operations Manager

Baltimore, MD · On-site

Process customer sales transactions accurately. * Schedule **mobile installation services ... Ensure seamless operations through effective communication with managers, vendors, technicians, and ...

Leapros Skilled Trades

Operations Manager

York, PA

$75K - $90K/yr

The Operations Manager leads daily branch operations, overseeing multiple field crews, equipment ... Manage staffing, scheduling, equipment allocation, and production to meet customer expectations and ...

Lineage Logistics

Operations Manager

Baltimore, MD · On-site

$68K - $123K/yr

Manage the warehouse's operational activities including budgeting, labor scheduling, space and ... Ensure people, process and technology enable meeting all customer service standards. KEY DUTIES AND ...

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

... customers, and coaching employees for optimal performance, managing the entire operation in the ... May operate a vehicle in revenue service, if necessary. * Other duties as required. * Travel ...

TalentLink Solutions

Operations Manager

Pikesville, MD · On-site

Provide backup client service as necessary (client communication, trading, paperwork, etc.), take ... Manage and own our CRM accuracy, usage, reporting, and continued development of templates ...

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

... customers, and coaching employees for optimal performance, managing the entire operation in the ... May operate a vehicle in revenue service, if necessary. * Other duties as required. * Travel ...

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

... customers, and coaching employees for optimal performance, managing the entire operation in the ... May operate a vehicle in revenue service, if necessary. * Other duties as required. * Travel ...

MV Transportation

Operations Manager

Baltimore, MD · On-site

$76K - $94K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Effectively manage customer relations through both direct contact and outreach programs. * Identify ...

Waste Connections

Operations Manager

MD · On-site

Operations Manager RAM Waste - Waste Connections of Colorado đź“Ť Location: Fort Collins, CO Pay ... Receives and reviews customer complaints regarding collections programs. * Formulates both short ...

College Track

Operations Manager

Baltimore, MD · On-site

$89K/yr

Operations Manager Location: Baltimore, MD (In-Person), Hours: Monday-Friday, 11:00 AM - 7:00 PM ... Team-player attitude and strong customer-service orientation. * Self-motivated with a strong drive ...

College Track

Operations Manager

Baltimore, MD · On-site

$89K/yr

Operations Manager Location: Baltimore, MD (In-Person), Hours: Monday-Friday, 11:00 AM - 7:00 PM ... Team-player attitude and strong customer-service orientation. * Self-motivated with a strong drive ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Hampstead, MD

Customer Service Operations Manager information

See Hampstead, MD salary details

$43.8K

$121.9K

$133.5K

How much do customer service operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer service operations manager in Hampstead, MD is $121,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Hampstead, MD are hiring for Customer Service Operations Manager jobs?

Cities near Hampstead, MD with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Hampstead, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $121,863 per year, or $58.6 per hour.

Operations Manager

CVS Health

Baltimore, MD

$19 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,351 frontline employees who took The Breakroom Quiz

90th of 113 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store's crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)


Required Qualifications

  • Deductive reasoning ability, advanced analytical skills and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skill
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


Preferred Qualifications

  • Experience as a retail manager or supervisor


Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$19.00 - $29.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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