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Customer Service Operations Manager Jobs in Calgary, AB

Avmax

Customer Service Representative

Calgary, AB

We have locations, operations, and deployment worldwide. Our vision at Avmax Group Inc. ("Avmax") is to simplify our customers' aviation needs through dependable, globally integrated services with ...

Inn From The Cold

Manager, Operations

Calgary, AB · On-site

Reporting to the VP, Operational Services, the Manager, Operations at Inn from the Cold holds combined accountability for two functions: supervision of the FDBL team and Facilities. On the Facilities ...

Inn From The Cold

Manager, Operations

Calgary, AB

Reporting to the VP, Operational Services, the Manager, Operations at Inn from the Cold holds combined accountability for two functions: supervision of the FDBL team and Facilities. On the Facilities ...

U-Haul

Customer Service Representative

Calgary, AB · On-site

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Calgary, AB · On-site

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Calgary, AB

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Calgary, AB · On-site

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Calgary, AB

Customer Service Operations Manager information

See Calgary, AB salary details

$28K

$58.6K

$88.5K

How much do customer service operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer service operations manager in Calgary, AB is $58,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Calgary, AB?

The most popular types of Customer Service Operations jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Service Operations Manager jobs?

Cities near Calgary, AB with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,568 per year, or $28.2 per hour.

Customer Service Representative

Calgary, AB • Remote

Avmax Careers - Canada
See more jobs at Avmax Careers - Canadaexternal

Full-time

Retirement

Posted 16 days ago

Job description

Employment Type: Full-time PermanentLocation: Calgary, ABDivision/Department: AvionicsAvailable Vacancies: 1About Avmax: Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide. Our vision at Avmax Group Inc. ("Avmax") is to simplify our customers' aviation needs through dependable, globally integrated services with trusted results. Established in 1976, our locations include: Calgary (HQ), Winnipeg and Vancouver in Canada, Great Falls and Jacksonville in the USA, Nairobi in Kenya, and N'Djamena in Chad. Avmax offers the following capabilities: Aircraft Leasing, Airline Operations, Avionics, Component Repairs, Engineering, MRO, Paint and Spares. Avmax's engineering division is a Transport Canada authorized Design Approval Organization (DAO). Avmax's maintenance division is a Transport Canada authorized Maintenance Repair Organization (MRO). Why work at Avmax? Avmax has a diverse workforce with opportunity for growth and career advancements. We offer competitive compensation and benefit packages, flexibility, work-life balance and a friendly working environment. We are proud of our work and commitment to create one of the leading workforce, products and services in the Aviation industry.Reporting The Customer Service Representative reports directly to the Director of Avionics.Core CompetenciesCommunication SkillsPositive AttitudeProblem-Solving SkillsProfessionalism Team PlayerOrganizationKey Performance Indicators / Duties & ResponsibilitiesCustomer service: co-ordinate service calls when needed / respond to any administrative requests by customer.Produce a weekly report of all outstanding work filtered by tech for both the Instrument and Service shop.Email or fax all quotes to customers for approval.Review past due quotes and contact customers regarding getting the work approved.Oversee the service desk.Work with customers to resolve any issues brought forth.Receive credit card payments from COD walk in customers.Look after exchanges needed by customer.Send out customer reports.Follow up on parts needed to complete the job.QualificationsMinimum High School Diploma, or equivalent.Strong customer service skills.Computer Literate; strong MS Office skills.Communication – both verbal and written English language.Basic knowledge of Quantum.ExperienceMinimum three years in office administration role.1-2 years of customer service experience.Our recruitment commitments:We thank all applicants for their interest; however, only those selected for an interview will be contacted.Depending on qualifications, selected candidates may be offered a role at a more appropriate level.Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.Avmax Group Inc. is dedicated to, and prides itself on being an equal opportunity employer. We celebrate and welcome the diversity of all of our employees. Avmax Group Inc. has specific policies in place to prevent discrimination in our hiring practices on the basis of the protected grounds dictated by Canadian legislation. We therefore encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities, members of visible minorities, and women. Avmax will accommodate the needs of applicants with disabilities throughout all stages of selection process. If you need accommodation during the recruitment process, please advise your HR Representative. Information relating to the needs for accommodation measure will be addressed confidentially. Candidates may request a copy of Avmax's accommodation policy upon request. In order to be in compliance with the law, employees must be legally eligible to work in Canada.
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