Customer Service Operations Manager Jobs in Edmonton, AB

Position Summary

As the Operations Manager, you will spearhead our Industrial Services Team. Reporting directly to the Director of Operations, you will play a crucial role in our organization's success. This dynamic position offers a balance of office and site-based responsibilities, with the specific mix tailored to current project demands.

• Health & Safety: Ensure Health and Safety remains the top priority by adhering to all company policies and safe work practices.

• Team Leadership & Development: Manage union and non-union direct reports by monitoring daily activities, delegating duties effectively during work execution, and providing ongoing coaching.

• Field Oversight: Spend significant time in the field to guarantee customer satisfaction, maintain high professional standards, and ensure safe job execution in line with company practices and client expectations.

• Site Inspections & Resource Planning: Perform job site walks with internal teams to verify that adequate labor, equipment, and material resources are allocated.

• Asset Management: Ensure assets are maintained according to preventive maintenance (PM) schedules and maintain accurate inventory controls.

• Financial Management: Assist with annual budget preparation, re-forecasting updates, and regular P&L reviews. Develop and implement programs to optimize equipment utilization, labor efficiency, and material costs.

• Bidding & Estimating: Help develop job bids, project costing, and statements for client review.

• Cross-Functional Collaboration: Partner with HSE, administrative, and shutdown planning teams to effectively coordinate resources, major project scopes, and turnarounds.

• Client Relations & Growth: Build strong customer relationships through regular updates, troubleshooting, and follow-up meetings. Identify potential new clients and expansion opportunities with existing accounts.

• Documentation & Quality Control: Oversee pre-job mobilization and demobilization. Ensure all daily operational documentation is submitted clear, concise, and complete.

• Incident Response: Promptly report all work-related accidents or incidents and actively participate in incident investigations.

Experience, Qualifications & Education

• Experience: Minimum 5 years of leadership or project management experience in Industrial Cleaning or a related field. Hands-on experience with high-pressure water jetting tools is strongly preferred.

• Industry Knowledge: Solid understanding of oil, gas, and pulp mill process facilities and applicable cleaning methodologies.

• Client Network: Existing strong customer relationships within the industry.

• Operational Skills: Proven ability to supervise execution plans, develop job scopes, cost projects, and build detailed schedules and method statements.

• Leadership & Communication: Strong interpersonal and communication skills, with a proven track record of collaborating with, inspiring, and managing diverse teams.

• Technical Skills: Proficient in Microsoft Office (Outlook, Excel, Word).

• Work Style: Highly motivated self-starter with strong organizational skills; comfortable adapting to fast-paced, high-pressure environments with minimal supervision.

• Safety Commitment: Demonstrated commitment to upholding Health & Safety protocols.

GFL Benefits

• Competitive wages

• RRSP company matching program

• Industry-leading health, dental, vision, and mental health benefits

• Employee Assistance Program (EAP)

• Paid training and professional development opportunities

• A supportive work environment that fosters long-term career growth

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.