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Customer Service Operations Manager Jobs in Calgary, AB

Rentokil Initial

Operations Manager

Calgary, AB

CA$60K - CA$70K/yr

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Calgary, AB

CA$60K - CA$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Calgary, AB · On-site

CA$60K - CA$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service and client ...

Michaels Stores

Operations Manager

Calgary, AB · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...

Konecranes

Field Operations Manager

Calgary, AB · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Konecranes is a global leader in material handling solutions, serving a broad range of customers ... Review margin and manage WIP performance of service jobs to ensure accurate execution within ...

Bird Construction

Field Operations Manager

Calgary, AB · On-site

... services to ensure that the group leads the industry and exceeds client, consultant, trade ... Field Operations Manager, or Senior Project Manager with a major general contractor. * Portfolio ...

The Brick

Operations Supervisor

Calgary, AB · On-site

  • Medical

  • Dental

Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and ...

Dollar Tree

Customer Service Associate

Okotoks, AB · On-site

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Plum Gas Solutions

Director of Operations

Calgary, AB

$150K - $180K/hr

... Manage customer service operations by ensuring work orders, field tickets, and service documentation are accurate and timely. • Monitor and report on key performance metrics related to service ...

Dollar Tree

Customer Service Associate

Calgary, AB · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Bmo

Customer Service Representative

Calgary, AB · On-site

  • Medical

  • Life

  • Retirement

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Calgary, AB

Customer Service Operations Manager information

See Calgary, AB salary details

$28K

$58.6K

$88.5K

How much do customer service operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service operations manager in Calgary, AB is $58,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Calgary, AB?

The most popular types of Customer Service Operations jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Service Operations Manager jobs?

Cities near Calgary, AB with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,568 per year, or $28.2 per hour.

Operations Manager

Rentokil Initial

Calgary, AB

CA$60K - CA$70K/yr

Full-time

Re-posted 17 days ago

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

16th of 35 rated pest control companies

Job description

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Rentokil-Terminix is currently seeking an experienced Operations Manager in Calgary, AB. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients

Offer direction to staff in all aspects of operations, service and client care

Responsible for managing basic financial performance of the operations, including revenue growth and expense control

Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development

Able to work a flexible schedule, including early mornings and weekend work when needed

Submit weekly, monthly and yearly reports, as required

Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management
Salary Range: $60,000-$70,000/annum

What Rentokil employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

Social media

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