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Customer Service Operations Manager Jobs in Calgary, AB

Aramark

Operations Manager

Calgary, AB · On-site

The Operations Manager is responsible for the overall leadership and performance of the food ... client to provide optimal managed services and drive patient and customer satisfaction.

Michaels Stores

Operations Manager

Calgary, AB · On-site

Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...

Hines

Assistant Operations Manager

Calgary, AB · On-site

The Assistant Operations Manager supports the Operations Manager in directing the day-to-day ... Strong customer service orientation and proven ability to build productive relationships with ...

Hines

Assistant Operations Manager

Calgary, AB · On-site

The Assistant Operations Manager provides oversight and guidance to building operations staff ... Strong customer service orientation and proven ability to build productive relationships with ...

Hines

Assistant Operations Manager

Calgary, AB

The Assistant Operations Manager provides oversight and guidance to building operations staff ... Strong customer service orientation and proven ability to build productive relationships with ...

Colas

Regional Operations Manager

Calgary, AB · On-site

Supply and customer reliability: Partner with procurement, logistics, technical services, and ... Demonstrated ability to manage budgets, lead operational improvement initiatives, and use ...

Bird Construction

Field Operations Manager

Calgary, AB · On-site

... services to ensure that the group leads the industry and exceeds client, consultant, trade ... Field Operations Manager, or Senior Project Manager with a major general contractor. * Portfolio ...

Dollar Tree

Customer Service Associate

Okotoks, AB · On-site

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Plum Gas Solutions

Director of Operations

Calgary, AB · On-site

$150K - $180K/hr

... Manage customer service operations by ensuring work orders, field tickets, and service documentation are accurate and timely. • Monitor and report on key performance metrics related to service ...

Dollar Tree

Customer Service Associate

Calgary, AB · On-site

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Finning

Customer Service Representative

Calgary, AB

Work collaboratively with branch operations and service teams to support customer needs What We're ... Comfortable working under tight deadlines and managing multiple customer requests * Strong problem ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Calgary, AB

Customer Service Operations Manager information

See Calgary, AB salary details

$28K

$58.6K

$88.5K

How much do customer service operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service operations manager in Calgary, AB is $58,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Calgary, AB?

The most popular types of Customer Service Operations jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Service Operations Manager jobs?

Cities near Calgary, AB with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,568 per year, or $28.2 per hour.

Customer Service Administrator

Calgary, AB

Classic Fire + Life Safety
See more jobs at Classic Fire + Life Safetyexternal

Full-time

Posted 21 days ago

Job description

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

  • CFLS is a caring company who values our staff.
  • CFLS is local and is part of the community.
  • CFLS is a full-service fire protection contractor.
  • A great working environment with opportunities for career advancement.
  • Supportive, people-first culture focused on performance
  • Comprehensive Group benefits.
  • Educational assistance program.
  • Employee referral bonus program.
  • Meaningful work in a life safety-driven industry


Job Description

The Customer Service Administrator is motivated, and knowledgeable in the fire protection and life safety industry, with a strong administrative focus to support the company's Service back-end operations. The Customer Service Administrator will be responsible for owning the invoicing process of the Service Operations cycle. This position will require an ability to work effectively with other team members such as Service Coordinators, Service Sales Executives, Service Supervisor, accounting Team, and customers. The Customer Service Administrator will support service delivery back-end administrative functions and provide quality control support to ensure accurate and complete creation and distribution of invoices. This job description is to be used as a guideline only and may not incorporate all functions of the job.


Tasks & Responsibilities:

  • Own the Service Invoicing function from invoice creation o submission
  • Work from "Completed Jobs" report generated from Service Trade daily
  • Review completed jobs for accuracy, information; reaching back to Service Coordinators if needed
  • Generate invoice ensuring billing notes, customer PO's, transaction date, bill-to etc. are correct
  • Send invoice in proper format; Service Trade link, outside email, portal submission etc.
  • Own Invoicing Portal entries, ensuring invoices are properly uploaded for payment
  • Be first point of contact for rejected / disputed invoices, and escalating as required
  • Assist with parts inventory control management
  • Providing back-up support to Reception/front desk, including phone coverage
  • Other tasks and duties as required by the Service Operations Manager


Qualifications:

  • Minimum 3 years' experience in administrative support position
  • Working knowledge of Fire & Life Safety Codes, Standards and System would be considered an asset
  • Strong attention to details and record keeping focus to ensure quality of invoice submission
  • Able to process documentation and understand completeness formatting and consistency requirements
  • Understanding and ability to work with enterprise-wide systems and applications
  • Good interpersonal skills with staff and customers, and a willingness to work as a Team
  • Efficient and comfortable with technology and software applications
  • Working knowledge of Service Processes and Reporting requirements


We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.

Apply