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Customer Service Operations Manager Jobs in Aberdeen, MD

College Track

Operations Manager

Baltimore, MD · On-site

$89K/yr

Operations Manager Location: Baltimore, MD (In-Person), Hours: Monday-Friday, 11:00 AM - 7:00 PM ... Team-player attitude and strong customer-service orientation. * Self-motivated with a strong drive ...

Transdev

Customer Service Manager

Baltimore, MD · On-site

Customer Service Manager Transdev is looking for a Customer Service Manager in Baltimore, MD to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Mariner Finance

Customer Service Manager

Nottingham, MD · On-site

$65K - $80K/yr

Direct and oversee the day-to-day operations of a team of representatives, ensuring customer ... manage daily work load: * Obtain and compile all relevant documents to assist in the servicing of ...

Mariner Finance

Customer Service Manager

Nottingham, MD · On-site

$65K - $80K/yr

Direct and oversee the day-to-day operations of a team of representatives, ensuring customer ... manage daily work load: * Obtain and compile all relevant documents to assist in the servicing of ...

Mariner Finance

Customer Service Manager

Nottingham, MD · On-site

$65K - $80K/yr

Direct and oversee the day-to-day operations of a team of representatives, ensuring customer ... manage daily work load: * Obtain and compile all relevant documents to assist in the servicing of ...

Enterprise Management

Operations Manager 5

Baltimore, MD · On-site

$25/hr

OPERATIONS MANAGER 5 SUMMARY OF RESPONSIBILITIES The Operations Manager 5 provides operational ... Oversee operations, staffing, resident services, supervision, training, and performance. * Conduct ...

Walgreens

Pharmacy Operations Manager

Parkville, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Parkville, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Elkton, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Elkton, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Aberdeen, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Aberdeen, MD

Customer Service Operations Manager information

See Aberdeen, MD salary details

$47.9K

$133K

$145.7K

How much do customer service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service operations manager in Aberdeen, MD is $132,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $144,100.00 and $144,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Aberdeen, MD are hiring for Customer Service Operations Manager jobs?

Cities near Aberdeen, MD with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you

Operations Manager

College Track

Baltimore, MD • On-site

$89K/yr

Full-time

Medical, PTO

Posted 18 days ago

Job description

Operations Manager
Location: Baltimore, MD (In-Person), Hours: Monday-Friday, 11:00 AM - 7:00 PM
Position Type: Full-Time
About College Track
College Track is a comprehensive college completion program. Our students benefit from a 10-year integrated program that helps them overcome obstacles on the path to a bachelor's degree and a meaningful career. We offer academic, financial, and personalized support over 10 years to help students persist through college and graduate.
What began in 1997 with 25 students in East Palo Alto has grown into a national movement of more than 5,400 scholars and alumni who are driving change in their families, campuses, workplaces, and communities. Today, we operate 13 centers rooted in communities across California, Colorado, Louisiana, and the D.C. Metro Area, with our newest site opening in Baltimore, thanks to a bold partnership with the Baltimore Ravens, M&T Bank, and Baltimore City Public Schools. To learn more, please visit College Track.
Our Impact
Our scholars are leaders on more than 300 college campuses nationwide, including partner institutions like Bowie State University and the University of Maryland, Baltimore County (UMBC). They graduate at rates three times the national average for first-generation students, proving what's possible when talent meets opportunity. One year after college, 80 percent of our alumni are employed, and by age 30, they earn an average of $89,823-outpacing the national median and demonstrating the long-term economic mobility a bachelor's degree unlocks.
These outcomes are the result of a deliberate approach that supports scholars to minimize student debt, secure paid internships, and reduce the need to work excessive hours while in school-ensuring they can focus on learning, leadership, and personal growth. By preparing our scholars to capture the full value of their degree, we position them to thrive in the 21st-century economy and lead lives of opportunity, choice, purpose, and power.
Our Values
At College Track, our values drive the way we do our work, and we look for individuals who share our passion. We blend an entrepreneurial spirit with our nonprofit roots, cultivating a dynamic culture where everyone's contributions are valued and encouraged.
  • COMMITMENT: With every choice and every decision, we center the 10-year promise.
  • PASSION: It is the fire that drives us, and we're in it for the long haul.
  • JOY: Energized by the hopes, ambitions, and growth of our scholars, we celebrate the impact of our community.
  • AUTHENTICITY: What each brings to the table contributes to deep and trusting relationships.
  • EXCELLENCE: Every day is better than the last; we're always learning, always progressing, always evolving.
Position Overview
The Operations Manager reports to the Executive Site Director at our Baltimore site. The Operations Manager will closely partner across the site to create a strong, collaborative, and safe student environment conducive to scholars matriculating to college.
Primary Responsibilities
People and Culture
  • Collaborate across the site to create a strong student-centered and site culture.
  • Partner with the People and Culture Department to ensure new hires have cleared background checks before starting.
  • Serve as the point person for all driver's clearance items for site staff.
  • Support all CT staff onboarding by orienting employees to site culture, policies, and procedures. Ensure all staff have the supplies, equipment, and workspace needed to foster productivity and build community.
  • Ensure compliance with all clearance requirements for non-employees, including visitors, volunteers, contractors, etc.
  • Serve as the site point of contact for org-wide events and retreats.

Financial Accountability & Procurement
  • Lead site finance and accounting operations. This includes enforcing financial policies, executing local contracts, tracking and processing invoices, monitoring and distributing checks (including reimbursements), and managing the site's facilities budget.
  • Handle data reporting for philanthropic grants.
  • Manage procurement processes to ensure the site has adequate supplies, snacks, and equipment.
  • Manage the site's relationship with local vendors to promote high-quality and consistent service.

Facility Management
  • Ensure the site is clean, secure, and presents a welcoming space for staff, students, and visitors conducive to student learning.
  • Ensure the phone is answered during business hours and messages from partners, families, and scholars are responded to within 1 business day.
  • Serve as the day-to-day liaison between College Track and the building landlord or property manager, handling all repairs and maintenance requests.
  • Regularly review the premises to promptly address all maintenance, repairs, and replacement needs.
  • Ensure the physical environment reflects CT's updated facilities standards, culture, and brand. Manage facility renovations and capital repairs in coordination with the Central Operations team.
  • Manage site-based facility and operational vendor relationships.
  • Manage site access, assigning parking passes and key card access, and disabling key cards for offboarded staff.
  • Serve as point of contact and assist with logistics for site visits, events, and meetings.

Technology & Asset Management
  • Local IT Contact: Support staff with basic IT issues, act as the primary liaison between the site and Central IT staff or approved vendors. Oversee IT deliveries, manage audiovisual (AV) equipment, and ensure adherence to organizational IT protocols.
  • Local IT Equipment: Conduct biannual inventory and health checks; report losses, damages, or functionality issues to Central IT; support software and system updates when remote access is unavailable; secure scholar and unassigned devices; and coordinate device shipments to and from Central IT.
  • On-Site Tier 1 Support: Offer first-level technical assistance to staff and scholars; document and escalate unresolved issues to Central IT; and support testing of IT solutions or updates as needed.

Student Transportation and Vehicles
  • Ensure the site's vehicles are maintained, secured, and kept in good working condition. Ensure documentation remains valid and up to date at all times.
  • Promptly report vehicle incidents and serve as the on-site point of contact for all vehicle insurance claims.
  • Work with site leadership and the Central Operations team to develop a comprehensive student transportation plan aligned with CT's org-wide transportation strategy.

Risk Management & Compliance
  • Responsible for creating a risk-conscious site culture in collaboration with the Executive Site Director. Own risk management by promptly identifying, managing, and mitigating risks and ensuring staff follow protocols (e.g., waivers, permission slips, certification, training).
  • Execute strong site and student safety protocols (both physical and digital) in line with org-wide standards.
  • Oversee site security, including security guards, cameras, and the alarm system. Foster a culture of safe occupancy and co-location practices. Orient all staff, students, and visitors to safety protocols.
  • Ensure security and emergency preparedness procedures are implemented and emergency action plans (EAP) are organized and updated. Schedule site drills and training.
  • Implement arrival and dismissal procedures that ensure students enter and leave the site safely and orderly.
  • Serve as the on-site point of contact for all insurance claims.
  • With support from the central team, ensure site data on students, families, staff, and courses are accurate for compliance and reporting.

Program Support & Other
  • Assist with site-based social media postings, flyers, and scholar/family newsletters as needed.
  • Oversee site scholar communication tools and maintain safe, effective systems.
  • Serve as point of contact for site and program events (e.g., board meetings, university partner visits, donor events).
  • Participate in CT's org-wide network of operations staff, operational initiatives, pilots, and projects.
Qualifications
  • ~5 years of experience managing the operations of an organization, school, or program.
  • Excellent organizational, planning, and implementation skills, with the ability to manage multiple projects concurrently.
  • Team-player attitude and strong customer-service orientation.
  • Self-motivated with a strong drive, commitment, and sense of urgency.
  • Excellent written and verbal communication skills across multiple stakeholder groups.
  • Good judgment, approachable demeanor, and professional presence.
  • Proficient in Microsoft 365 and/or Google Workspace, with an appetite to learn data and technology systems.
  • Experience with Salesforce (or other CRMs/databases) and budget software (e.g., Adaptive) is a plus.
  • Ability to work on-site in Baltimore, Monday-Friday, 11:00 AM - 7:00 PM.
Compensation & Benefits
  • Full Salary Range: $62,000.00 - $75,500.00
  • Target Hiring Range: $65,375.00 - $68,749.00 (Offers are made within the target range based on experience to ensure internal equity and leave room for salary growth).

Benefits Highlights:
  • Up to 23 discretionary time-off days (Sick and Vacation) in your first year.
  • 23 paid office closures and holidays annually.
  • Comprehensive health care, work-life balance, and financial security plans. Learn more at College Track Benefits.
What Else You Should Know
  • This is an in-person role based at our Baltimore College Track site.
  • Applicants who identify as first-generation college graduates are especially encouraged to apply.
  • College Track is an equal-opportunity employer fully committed to achieving a diverse workforce.

Apply