Customer Service Operations Manager Jobs in Oregon

PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and over 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way.

We're looking to add an Operations Manager to our team to support our growth in the Portland/Seattle market. In this position, you will be responsible for developing and maintaining business relationships with our customers in your assigned territory. As a member of the PTSolutions team, you can build upon the strong reputation that our company has within the industry and provide products to our customers that meet and exceed their requirements.

Why join the PTSolutions Team?

• Flexible Schedule
• Paid Holidays and Paid Vacation
• Company Car/Monthly Allowance and Company Phone/Monthly Allowance
• Competitive Base Salary
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental available FOM following hire
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
• Check out our website for more information! https://ptsolutionscareers.com/

If your experience aligns with the description below and you're ready to be a part of a growing team and a true partner to our customers, then click Apply Now! Placement will occur ASAP.

Position Summary

The Operations Manager is responsible for overseeing the daily operations and non-sales functions of their assigned branch locations, including customer service, warehouse, vending, inventory, and facility operations. This role provides leadership to branch teams, drives operational excellence, ensures compliance with company policies and Standard Operating Procedures (SOPs), and supports the achievement of company goals through continuous improvement, KPI management, and employee development.

The Operations Manager works collaboratively with company leadership and cross-functional teams to optimize operational performance, improve profitability, deliver exceptional customer service, and foster a culture of accountability, teamwork, and safety.

Detailed Responsibilities

• Lead the daily operations of all non-sales functions, including customer service, warehouse, vending, inventory, and facility operations.
• Provide leadership, coaching, and development to supervisors and associates to support individual growth and team performance.
• Establish clear performance expectations and hold team members accountable for achieving operational goals.
• Monitor productivity and key performance indicators (KPIs) to identify trends, improve performance, and drive operational efficiencies.
• Generate and analyze operational reports to support business decisions and performance reviews.
• Identify and implement process improvements and cost-saving initiatives.
• Oversee inventory management processes to ensure inventory accuracy, proper controls, and loss prevention.
• Manage customer pricing structures and maintain pricing accuracy within company guidelines.
• Review and approve pricing overrides while balancing profitability and customer relationships.
• Ensure compliance with company policies, safety standards, and Standard Operating Procedures (SOPs).
• Conduct routine inspections of warehouse operations, delivery fleet, and facility maintenance to ensure safe and efficient operations.
• Coordinate employee onboarding, training, and ongoing development to strengthen operational knowledge and leadership capabilities.
• Collaborate with senior leadership and cross-functional departments to implement strategic initiatives and achieve company objectives.
• Resolve operational issues and support the implementation of best practices across the branch.
• Foster a culture of accountability, continuous improvement, teamwork, and exceptional customer service.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

• Strong leadership, coaching, and team development skills.
• Excellent communication, interpersonal, presentation, and problem-solving abilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Must be at least 21 years of age to operate a company vehicle.
• Valid driver's license with a clean driving record.
• Strong analytical skills with the ability to interpret data, monitor KPIs, and make informed business decisions.
• Experience driving operational efficiencies and continuous process improvement.
• Proficient in Microsoft Office Suite, with advanced Excel skills preferred.
• Proficient using Windows-based computer systems and business software.
• Highly organized, self-directed, and able to work independently while maintaining a high level of productivity.
• Ability to collaborate effectively across departments and build strong working relationships.
• Commitment to providing exceptional customer service and maintaining operational excellence.
• Ability to travel between assigned branch locations as needed.

Desired Background

• Minimum of five (5) years of supervisory or management experience.
• Experience managing warehouse, distribution, logistics, or branch operations preferred.
• Distribution industry experience required (or preferred, depending on your hiring needs).
• Demonstrated success leading teams and improving operational performance.
• Experience managing inventory, operational reporting, and KPI performance preferred.

Physical Requirements

• Frequently operates a computer, telephone, and other standard office equipment.
• Frequently sits, stands, walks, and moves throughout office and warehouse environments.
• Ability to occasionally lift up to 25 pounds.
• Ability to inspect warehouse, inventory, and facility operations.

Job Location: In-person, 100% required within assigned region

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in the Portland, OR area, so only candidates residing in the surrounding area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.