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Customer Service Operations Manager Jobs in Nevada

FLSmidth

Operations Manager, Service Center

Reno, NV · On-site

$90 - $130/hr

Oversee daily operations of the service center, including scheduling, resource allocation, and ... Handle complex customer inquiries and complaints, ensuring timely and effective resolution.

CarMax Business Services

Operations Manager

Las Vegas, NV · On-site

$60 - $80/hr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... customer and associate experience while driving operational excellence. If you're ready to lead ...

Socket.dev

Operations Manager

Pahrump, NV · On-site

$95 - $105/hr

WCN) is one of North America's leading waste services companies--and a place where high-performing ... We value our people, customers, and communities * Empowerment: Leaders here are trusted to make ...

Cancelled Breaks

Operations Manager

Las Vegas, NV · On-site

$90 - $120/hr

The Internal Operations Manager is responsible for overseeing the day-to-day operations of several ... Customer Service * Oversee customer service operations and ensure exceptional customer experiences.

New

Waste Connections Inc

Operations Manager

Pahrump, NV · On-site

$95K - $105K/yr

WCN) is one of North America's leading waste services companies-and a place where high-performing ... We value our people, customers, and communities * Empowerment: Leaders here are trusted to make ...

CarMax, Inc.

Operations Manager

Las Vegas, NV · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

Carmax

Operations Manager

Las Vegas, NV · On-site

$96K - $168K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

Carmax

Operations Manager

Las Vegas, NV

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

Waste Connections of Canada

Operations Manager

Pahrump, NV · On-site

$95K - $105K/yr

WCN) is one of North America's leading waste services companies-and a place where high-performing ... We value our people, customers, and communities * Empowerment: Leaders here are trusted to make ...

Waste Connections

Operations Manager

Pahrump, NV · On-site

$95K - $105K/yr

WCN) is one of North America's leading waste services companies-and a place where high-performing ... We value our people, customers, and communities * Empowerment: Leaders here are trusted to make ...

EoS Fitness

Operations Manager

Las Vegas, NV · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Las Vegas, NV · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Reno, NV

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Reno, NV · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

DH Pace

Operations Manager

Las Vegas, NV · On-site

You'll bring a strong customer service mindset, keep team morale high while holding customer ... Manage and improve operational processes and procedures with the objective of providing maximum ...

CVS Health

Operations Manager

Henderson, NV · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EōS Fitness

Operations Manager

Las Vegas, NV · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Nevada

Customer Service Operations Manager information

See Nevada salary details

$45.3K

$125.9K

$138K

How much do customer service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service operations manager in Nevada is $125,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,500.00 and $136,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Nevada?

The most popular types of Customer Service Operations jobs in Nevada are:

What cities in Nevada are hiring for Customer Service Operations Manager jobs?

Cities in Nevada with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $125,942 per year, or $60.5 per hour.

Customer Service & Operations Coordinator

Whitestone International Inc.

Las Vegas, NV • On-site

$60/hr

Other

Posted 3 days ago

New

Job description

Customer Service & Operations Coordinator

Location: Summerlin - Las Vegas, NV

Position: Full-time, in-office

Compensation: $60-70k based on experience


Position Overview

Whitestone International is seeking an experienced Customer Service & Operations Coordinator to help manage customer accounts, process orders, and coordinate shipments. This position will work with customers, suppliers, warehouses, and transportation partners to keep orders moving from entry through delivery and invoicing.


The ideal candidate is organized, detail-oriented, and able to manage multiple priorities independently in a fast-paced import environment.


Responsibilities

  • Serve as a primary contact for customer questions and order updates.
  • Create and maintain sales orders, purchase orders, invoices, packing lists, and related documents.
  • Track production, ocean containers, domestic shipments, ETAs, and deliveries.
  • Coordinate shipments with customers, suppliers, warehouses, freight forwarders, and carriers.
  • Maintain accurate information in NetSuite, spreadsheets, and internal tracking systems.
  • Prepare open-order reports and other recurring customer reports.
  • Proactively communicate delays, discrepancies, and delivery issues.
  • Investigate and help resolve shortages, damages, rejected deliveries, and customer claims.
  • Review orders and documents for accuracy, including quantities, pricing, shipping details, and customer requirements.
  • Follow orders through delivery and invoicing to ensure timely completion.


Qualifications

  • Previous experience in customer service, order management, logistics, distribution, or sales operations.
  • Import, logistics, or wholesale distribution experience strongly preferred.
  • NetSuite experience preferred; experience with another ERP system accepted.
  • Proficiency with Microsoft Excel or Google Sheets.
  • Strong written and verbal customer communication skills.
  • Excellent organization, attention to detail, and follow-through.
  • Ability to manage multiple orders and deadlines with limited supervision.
  • Strong problem-solving skills and a willingness to take ownership of issues through resolution.


The right candidate will be proactive, dependable, and comfortable coordinating across multiple teams to provide customers with accurate information and reliable service.

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