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Customer Service Operations Manager Jobs in Reno, NV

FLSmidth

Operations Manager, Service Center

Reno, NV · On-site

$90 - $130/hr

Oversee daily operations of the service center, including scheduling, resource allocation, and ... Handle complex customer inquiries and complaints, ensuring timely and effective resolution.

CVS Health

Operations Manager

Reno, NV

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Reno, NV · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Copart, Inc.

Operations Manager

Reno, NV · On-site

$59K - $67K/yr

General Manager (GM) or Assistant General Manager (AGM) Position Summary The Operations Manager ... customer service, and executing company processes in alignment with Copart standards. Reporting to ...

BrightView Landscapes

Operations Manager

Reno, NV

$60K - $70K/yr

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Stord, Inc.

Operations Manager

Reno, NV · On-site

About the Operations Manager: Stord is looking for an Operations Manager with strong communication ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results

Stord

Operations Manager

Reno, NV · On-site

About the Operations Manager: Stord is looking for an Operations Manager with strong communication ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results

The Consensus

Operations Manager

Reno, NV · On-site

$85 - $120/hr

About the Operations Manager: Stord is looking for an Operations Manager with strong communication ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results*

AMETEK, Inc.

Operations Manager

Carson City, NV · On-site

$130 - $155/hr

... service and repair operations to meet turnaround targets and improve customer responsiveness Lead continuous improvement initiatives using Lean principles to drive productivity, reduce waste, and ...

Amazon

Operations Manager

Reno, NV

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Reno, NV

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Veritiv Corporation

Operations Manager

Sparks, NV · On-site

$101K/yr

Our Operations Manager will be responsible for planning, directing, and monitoring the operation of ... service advantage is provided to our customers. Some of these duties include shipping, receiving ...

Veritiv Corporation

Operations Manager

Sparks, NV · On-site

$101K/yr

Our Operations Manager will be responsible for planning, directing, and monitoring the operation of ... service advantage is provided to our customers. Some of these duties include shipping, receiving ...

Veritiv Operating Company

Operations Manager

Sparks, NV · On-site

$91.53 - $111.87/hr

Our Operations Manager will be responsible for planning, directing, and monitoring the operation of ... service advantage is provided to our customers. Some of these duties include shipping, receiving ...

Chewy

Operations Manager

Reno, NV

$83K - $132K/yr

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be ... Customer service obsession, with desire to go above and beyond to satisfy customer needs

Chewy

Operations Manager

Reno, NV · On-site

$83K - $132K/yr

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be ... Customer service obsession, with desire to go above and beyond to satisfy customer needs

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Reno, NV

Customer Service Operations Manager information

See Reno, NV salary details

$44.4K

$123.3K

$135.1K

How much do customer service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service operations manager in Reno, NV is $123,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Reno, NV are hiring for Customer Service Operations Manager jobs?

Cities near Reno, NV with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $123,315 per year, or $59.3 per hour.

Customer Service Operations Specialist

Sierra Executive Solutions Inc

Reno, NV • On-site

$90K/yr

Other

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Sierra Executive Solutions, Inc. (SES) is a 3rd party search recruiting agency sourcing talent for an Investment client's Client Service Operations Associate position. Client company will be hiring 2 professionals in this role to support the investments and administration of this ultra-high net worth family office managing over $9 billion in assets. This is an on-site role in Reno with flexibility but is not formally remote nor hybrid. Local Northern Nevada candidates will be given preference for interview.


Our employer client Investment Firm provides investment advice and family office services to a select group of ultra-wealthy clients. The organization was founded in 2011 in San Francisco by a group of senior Goldman Sachs executives.


Job Description:

Seeking 2 full-time Client Service professionals with strong operational background to join our client's firm. This role combines client service and operational responsibilities, including supporting portfolio activity, cash management, account onboarding and maintenance, custodian relationships, and various firmwide projects. The ideal candidate will bring exceptional attention to detail, energy, strong problem-solving and organizational skills, and the ability to thrive in a dynamic, fast-paced client advisory team environment.


Please note: The dress code is typically business suits for all employees; preferred attire but not required. This employer has an office atmosphere that is best described as a polished professional environment and more formal--- which is typical of financial services, legal offices, investment and trust companies.


Key Responsibilities:

  • Coordinate cash movements, trade settlements, and account reconciliations across client portfolios.
  • Manage account onboarding and offboarding documentation, ensuring accurate setup and custodian coordination.
  • Support daily portfolio activity reconciliation and trade settlement processes.
  • Collaborate with CPAs to facilitate tax document requests and assist with annual tax package preparation.
  • Serve as an internal resource for systems, workflows, and process efficiency.
  • Partner with various members of the firm on special client and internal projects.
  • Maintain custodian and service provider portals, including troubleshooting access and login issues.
  • Monitor and oversee daily work items and action requests from custodians.


Qualifications:

  • Bachelor’s degree is required.
  • Minimum 2 years of experience in back-office administrative financial service operations.
  • Applicable industry experience preferred in banking, legal office; and ideally from an investment or wealth advisory firm or other financial institutions.
  • Demonstrated strong attention to detail, accuracy, and follow-through.
  • Professional presentation and communication skills required with a client-centric mindset.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability and interest in utilizing and leveraging AI systems (e.g., Claude, ChatGPT).
  • Technically adept with financial reporting systems and tools.
  • Experience with custodial platforms and investment operations strongly preferred.


Other:

  • This role is based on-site at the Reno office, a dynamic and professional environment.
  • Periodic travel to San Francisco office for firmwide and client meetings.


Competitive salary and a great benefit package are offered. Base compensation is budgeted up to $90K annual salary level but new hire salaries offered are dependent on experience and qualifications. Benefits include: generous time off; paid holidays; medical, dental, and vision insurance; and employer sponsored retirement benefits.

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