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Customer Service Operations Manager Jobs in Minnesota

Lithia & Driveway

Fixed Operations Manager

Minneapolis, MN · On-site

$150K - $200K/yr

The Fixed Operations Manager is responsible for driving performance across all service and parts departments, ensuring operational excellence, profitability, and an exceptional customer experience.

Lithia

Fixed Operations Manager

Minneapolis, MN

$150K - $200K/yr

The Fixed Operations Manager is responsible for driving performance across all service and parts departments, ensuring operational excellence, profitability, and an exceptional customer experience.

EOS

Field Operations Service Lead

Rosemount, MN · On-site

Customer Success & Service Management * Experience in service management, customer expectations ... Operational & Organizational Skills * Strong organizational and time-management skills, with the ...

Wylander

Operations Manager

Grand Rapids, MN

$75K - $85K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

Wylander

Operations Manager

Grand Rapids, MN · On-site

$75K - $85K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

Wylander

Operations Manager

Grand Rapids, MN · On-site

$80K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

Waste Management

Operations Manager

Saint Paul, MN

$74K - $85K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program * Demonstrated leadership ...

bluelinx

Operations Manager

Brooklyn Park, MN

Drive operational efficiency--from inventory management to customer service excellence. * Foster collaboration with internal teams, suppliers, and customers to ensure seamless delivery of products.

Waste Management

Operations Manager

Saint Paul, MN · On-site

$74K - $85K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program * Demonstrated leadership ...

BlueLinx Corporation

Operations Manager

Brooklyn Park, MN · On-site

$75K - $85K/yr

Drive operational efficiency-from inventory management to customer service excellence. * Foster collaboration with internal teams, suppliers, and customers to ensure seamless delivery of products.

Waste Management

Operations Manager

Saint Paul, MN · On-site

$74K - $85K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program * Demonstrated leadership ...

Waste Management

Operations Manager

Saint Paul, MN · On-site

$74K - $85K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program * Demonstrated leadership ...

Viking Coca-Cola

Operations Manager

North Branch, MN · On-site

$60K - $70K/yr

... service and customer satisfaction. Join us in shaping a customer-centric environment where ... Are you a good fit for this Operations Manager - North Branch job? To excel as the Operations ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Minnesota

Customer Service Operations Manager information

See Minnesota salary details

$43.6K

$121.1K

$132.7K

How much do customer service operations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer service operations manager in Minnesota is $121,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What are the most commonly searched types of Customer Service Operations jobs in Minnesota? The most popular types of Customer Service Operations jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Service Operations Manager jobs? Cities in Minnesota with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Minnesota as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,131 per year, or $58.2 per hour.
Fixed Operations Manager

Fixed Operations Manager

Lithia Motors, Inc.

Coon Rapids, MN • On-site

$150K - $200K/yr

Full-time

Posted 9 days ago

Lithia Motors rating

7.4

Company rating: 7.4 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

46th of 146 rated car dealerships

Job description

Dealership:
L0803 Coon Rapids Chrysler Dodge Jeep Ram
Coon Rapids CDJR
Coon Rapids, Minnesota
$150,000.00 - $200,000.00/year; This is a performance driven position that consists of a Base/Draw/Hourly Offset and opportunities for commission & bonus incentives.
Coon Rapids Chrysler Dodger Jeep , a well-established mid-size dealership, is seeking a high-performing Fixed Operations Manager to lead, develop, and elevate our service and parts operations. This is an opportunity for a proven leader who is currently managing a team and is ready to take the next step in driving operational excellence, accountability, and growth.
What You'll Do:
The Fixed Operations Manager is responsible for driving performance across all service and parts departments, ensuring operational excellence, profitability, and an exceptional customer experience. This leader partners with dealership leadership to align fixed ops strategy with overall store goals while developing high-performing teams. The role requires a hands-on operator who can balance process discipline, customer retention, and financial performance in a fast-paced OEM environment.
  • Lead all fixed operations departments including Service and Parts
  • Drive departmental profitability through effective labor rate management, parts margins, and expense control
  • Monitor and improve key KPIs including RO count, hours per RO, effective labor rate, CSI, retention, and absorption
  • Ensure consistent delivery of a high-quality, OEM-compliant customer experience
  • Develop and coach Service and Parts Managers to improve leadership effectiveness and team performance
  • Oversee technician productivity, efficiency, and proficiency while supporting recruiting and retention of skilled talent
  • Implement and enforce processes, policies, and OEM program standards
  • Collaborate with Sales leadership to maximize service retention and reconditioning efficiency
  • Analyze financial statements and departmental reporting to identify trends and drive performance improvements
  • Maintain strong relationships with OEM partners, ensuring compliance and maximizing available programs and incentives
  • Drive a culture focused on accountability, continuous improvement, and team engagement
  • All other duties as assigned by leadership.

What You'll Bring:
  • 5+ years of leadership experience in automotive fixed operations (Service/Parts)
  • Proven track record of improving profitability, CSI, and operational efficiency
  • Strong financial acumen with the ability to interpret and act on departmental and dealership-level reporting
  • Experience working within an OEM franchise environment
  • Demonstrated ability to lead leaders, coach teams, and drive accountability
  • Deep understanding of service operations, technician management, and parts inventory strategy
  • Excellent communication and organizational skills
  • Acceptable driving record and a valid driver's license in your state of residence

Why Join Coon Rapids CDJR:
  • Exceptional Compensation & Benefits: Competitive pay and comprehensive benefits package.
  • Career Growth: Opportunities to advance with a world-class dealership backed by a globally recognized brand.
  • Dynamic Culture: Work in a state-of-the-art facility with a team that shares your passion for performance and luxury.

If you're ready to represent one of the world's most innovative and prestigious automotive brands, now is the time to make your move. Apply today and drive your career forward with Coon Rapids CDJR!
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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