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Customer Service Operations Manager Jobs in Minnesota

Bonfe

Weekend Operations Manager

South Saint Paul, MN · On-site

$80K/yr

Weekend Operations Manager Friday - Monday | Four 10-Hour Days | Full-Time | Salaried Run the ... Support Dispatch and Customer Service during peak demand * Balance technician capacity with ...

Bonfe

Weekend Operations Manager

South Saint Paul, MN · On-site

Weekend Operations Manager Friday - Monday | Four 10-Hour Days | Full-Time | Salaried Run the ... Support Dispatch and Customer Service during peak demand * Balance technician capacity with ...

David's Lawn Service

Operations Manager

Hamel, MN · On-site

$28 - $38/hr

David's Lawn Service is a trusted name in lawn care, landscaping, and snow removal. With a ... customer satisfaction, we've built a strong reputation in our community. As we continue to grow, w ...

CVS Health

Operations Manager

Saint Cloud, MN

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

EoS Fitness

Operations Manager

Houston, MN

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Burnsville, MN · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Robbinsdale, MN

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

EOS

Field Operations Service Lead

Rosemount, MN · On-site

Customer Success & Service Management * Experience in service management, customer expectations ... Operational & Organizational Skills * Strong organizational and time-management skills, with the ...

New

EOS

Field Operations Service Lead

Rosemount, MN

Customer Success & Service Management * Experience in service management, customer expectations ... Operational & Organizational Skills * Strong organizational and time-management skills, with the ...

New

Lithia & Driveway

Fixed Operations Manager

Minneapolis, MN · On-site

$150K - $200K/yr

The Fixed Operations Manager is responsible for driving performance across all service and parts departments, ensuring operational excellence, profitability, and an exceptional customer experience.

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Minnesota

Customer Service Operations Manager information

See Minnesota salary details

$43.6K

$121.1K

$132.7K

How much do customer service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service operations manager in Minnesota is $121,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What are the most commonly searched types of Customer Service Operations jobs in Minnesota? The most popular types of Customer Service Operations jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Service Operations Manager jobs? Cities in Minnesota with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Minnesota as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,131 per year, or $58.2 per hour.
Tree service operations manager

Tree service operations manager

Easy Tree Service

Lakeville, MN • On-site

$27 - $35/hr

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

Growing tree service company based out of Lakeville, looking for an energetic, self motivated, reliable operations manager to oversee crews and flow of daily jobs. 
Responsibility

  • Manage all job sites including coordinating equipment, materials and schedules
  • Regularly communicate with customers and team
  • As necessary, perform hands on work to meet work and schedule demands
  • Ensure all jobs are done to completion and customer satisfaction

Benefits

  • 401(k)
  • Flexible schedule
  • Paid time off
  • Paid sick days
  • Paid holidays
  • Opportunity for advancement
  • All job specific safety gear and equipment provided

Qualification

  • Arborist knowledge a plus
  • Valid drivers license
  • Prior managing experience
  • Self motivated, accountable, responsible, communicative with team and customers, customer service skills

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