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Customer Service Operations Manager Jobs in Maryland

Hertz

Customer Operations Manager

Hanover, MD · On-site

$132K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Burlington

Operations/Service Manager II

Forestville, MD

$24.15 - $33.35/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Sila Services

Operations Manager

Beltsville, MD · On-site

Operations Manager Sila Heating & Air Conditioning \u007C Beltsville, MD Lead the Field. Develop ... Ensure consistent execution of customer service, jobsite, vehicle, and documentation standards.

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Ensure consistent execution of customer service, jobsite, vehicle, and documentation standards.

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Ensure consistent execution of customer service, jobsite, vehicle, and documentation standards.

CVS Health

Operations Manager

Baltimore, MD

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Arnold, MD

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Upper Marlboro, MD · On-site

$20.30 - $34.30/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Columbia, MD

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Catonsville, MD

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Upper Marlboro, MD

$20.30 - $34.30/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Maryland

Customer Service Operations Manager information

See Maryland salary details

$43.2K

$120K

$131.5K

How much do customer service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service operations manager in Maryland is $120,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,100.00 and $130,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Maryland?

The most popular types of Customer Service Operations jobs in Maryland are:

What cities in Maryland are hiring for Customer Service Operations Manager jobs?

Cities in Maryland with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $120,034 per year, or $57.7 per hour.

Service Operations Manager

Seymour Staffing Professionals, Inc.

Waldorf, MD • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

This position is in an industrial manufacturing environment. Experience in manufacturing and/or construction is required. This is a hands on role.


We are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department. Your role will involve managing a team of service technicians, ensuring excellent customer service, and maintaining efficient service processes.


Duties:

- Manage and supervise a team of service technicians, providing guidance and support as needed

- Oversee the scheduling and assignment of work orders to ensure timely completion

- Monitor the quality of work performed by technicians to ensure adherence to company standards

- Maintain accurate records of service and repair activities, including parts inventory and labor hours

- Collaborate with other departments, such as sales and manufacturing, to ensure smooth workflow and customer satisfaction

- Handle customer inquiries and complaints in a professional and timely manner

- Stay updated on industry trends and advancements in automotive technology

- Ensure compliance with safety regulations and maintain a clean and organized work environment


Experience:

- Previous experience in service management or a similar role is required

- Strong knowledge of diagnostics, repairs, and maintenance procedures

- Excellent leadership skills with the ability to motivate and inspire a team

- Exceptional customer service skills with the ability to handle difficult situations effectively

- Strong organizational and time management skills to prioritize tasks and meet deadlines

- Proficient computer skills for record keeping and generating reports

If you are a dedicated professional with a passion for service management, we invite you to apply for this position. We offer competitive compensation, benefits package, and opportunities for career growth within our organization.

Apply