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Customer Service Operations Manager Jobs in Georgia

Flexcar LLC

Service Operations Manager

Morrow, GA · On-site

$62K - $86K/yr

Service Operations Manager Location: Onsite, Morrow, GA Compensation: $62K - $86K/year + 15% Bonus ... Customer Experience Score * Inventory Availability Score * Unavailability Score * Fleet Utilization ...

Flexcar

Service Operations Manager

Morrow, GA · On-site

Service Operations Manager Location: Onsite, Morrow, GA Compensation: $62K - $86K/year + 15% Bonus ... Customer Experience Score * Inventory Availability Score * Unavailability Score * Fleet Utilization ...

Burlington

Operations Service Manager

Atlanta, GA · On-site

$23.50 - $35.50/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

Burlington

Operations Service Manager

Alpharetta, GA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

Burlington

Operations/Service Manager III

Savannah, GA · On-site

$21.50 - $28.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager III

Lilburn, GA

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Epicor

Customer Operations Manager

Dublin, GA · On-site

$71K - $114K/yr

As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You ...

PowerSecure

Service Operations Specialist

Ball Ground, GA · On-site

$48K - $64K/yr

... customer service, service operations, or office support experience • Strong organizational skills with the ability to manage multiple tasks and priorities • Ability to learn and navigate ERP, ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Georgia

Customer Service Operations Manager information

See Georgia salary details

$37.6K

$104.4K

$114.4K

How much do customer service operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service operations manager in Georgia is $104,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,100.00 and $113,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities in Georgia are hiring for Customer Service Operations Manager jobs?

Cities in Georgia with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $104,431 per year, or $50.2 per hour.

Service Operations Manager

Flexcar LLC

Morrow, GA • On-site

$62K - $86K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Title: Service Operations Manager
Location: Onsite, Morrow, GA
Compensation: $62K - $86K/year + 15% Bonus + Full Benefits Day One
Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we're transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
What you'll do:
The Service Operations Manager leads daily shop, service, parts, and vehicle-readiness operations to meet production and vehicle availability goals. This role directly manages technicians, parts associates, and Operations Specialists while coordinating repair schedules, inspections, detailing, parts, vendors, tow-in triage, mobile repairs, and the Out of Service (OOS) backlog.
Exceptional attention to detail is essential. The manager verifies vehicle condition, work quality, records, invoices, and inventory accuracy; identifies issues before they affect availability; and ensures every vehicle is prepared to Flexcar standards. This is a hands-on role with a visible presence on the floor and vehicle lot.
Production, Workflow & Scheduling
  • Build and adjust daily production plans using due dates, repair priorities, technician skills, staffing, and parts availability.
  • Assign work to technicians and Operations Specialists, track hourly progress, and address delays before they affect vehicle availability.
  • Coordinate tow-in triage, third-party service appointments, vendor pickups and drop-offs, and mobile repair van scheduling.
  • Review and approve Auto Integrate submissions and verify that service, inspection, and vehicle-readiness work is completed accurately and on time.
  • Partner with the Site Lead to prioritize the OOS backlog and monitor unavailable vehicles until the cause of delay is resolved.
Team Leadership, Quality & Efficiency
  • Lead, schedule, coach, and develop technicians, parts associates, and Operations Specialists through daily direction, structured meetings, and regular performance feedback.
  • Oversee detailing, readiness, return and infleet inspections, vehicle photography, inventory scans, vehicle movement, and lot organization.
  • Audit completed work and documentation for accuracy, including vehicle damage, missing equipment, repair status, photos, and vehicle location.
  • Monitor technician labor efficiency and Operations Specialist productivity and quality; investigate variances and implement corrective action.
  • Maintain appropriate staffing and coverage within budget, holding the team accountable for productivity, attendance, safety, documentation, and quality.
  • Conduct Gemba walks, maintain 6S practices, and step into frontline operations when needed.
Parts, Vendor & Financial Management
  • Manage parts procurement, receiving, storage, assignment, inventory controls, shrink reduction, and the parts budget.
  • Track delayed or backordered parts and confirm parts and inventory records are complete and accurate.
  • Manage vendor relationships, appointments, repair quality, turnaround time, pricing, and documentation.
  • Analyze parts, labor, overtime, and third-party vendor spend against budget and address material variances.
  • Ensure service-, parts-, and vendor-related invoices are accurate and submitted through Flexcar's billing system.
Communication, Administration & Compliance
  • Provide timely vehicle-status updates to the Member Experience Manager and coordinate priorities, staffing, and OOS management with the Site Lead.
  • Maintain complete and accurate service, inventory, vehicle, safety, and vendor records in company systems.
  • Ensure accurate timekeeping and complete weekly timecard audits before payroll close.
  • Protect vehicles, company property, technology, and member information while maintaining compliance with company policies, Cal/OSHA requirements, environmental standards, and safe work practices.
Support assigned projects and additional operational needs as required
Your Core KPIs
  • Customer Experience Score
  • Inventory Availability Score
  • Unavailability Score
  • Fleet Utilization Score
  • Technician Labor Efficiency
  • Parts Shrink & Vendor Spend
  • Production Plan Attainment
  • OOS Backlog & Vehicle Readiness
What Drives Success for This Role
  • Three to five years of operations management experience, preferably in automotive service, fleet operations, vehicle reconditioning, rental operations, or a related environment.
  • Experience directly managing frontline teams; experience leading technicians, parts associates, or vehicle-readiness employees is preferred.
  • Exceptional attention to detail when reviewing vehicle condition, work quality, inventory records, invoices, timecards, and operational data.
  • Strong organization, communication, coaching, and problem-solving skills, with the ability to manage multiple priorities without sacrificing accuracy.
  • Ability to analyze raw data, identify trends and discrepancies, and translate findings into action.
  • Understanding of 6S, Gemba, and continuous-improvement practices; comfort using smartphones, reporting tools, and operational technology platforms.
  • Bachelor's degree in Operations Management or a related field is preferred but not required.
  • Valid driver's license with an acceptable driving record; ability to lift and carry up to 50 pounds and work outdoors in varying conditions.
  • Flexibility to work days, evenings, nights, weekends, and some holidays based on business needs.

What tops the tank:
  • Rest & Relaxation: Flexible PTO policy.
  • Future Savings: Benefit from a 401(k) plan with company match from day one.
  • Benefits: Day One - Excellent, low-cost healthcare coverage including medical, dental, vision.
  • Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
  • Weekly pay
  • and other amazing perks!

Disclaimer:
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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