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Customer Service Operations Manager Jobs in Alberta

Rentokil Initial

Operations Manager

Calgary, AB

CA$60K - CA$70K/yr

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Calgary, AB

CA$60K - CA$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Calgary, AB · On-site

CA$60K - CA$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service and client ...

SECURE

Operations Manager

Red Deer, AB · On-site

  • Medical

  • Dental

... customer service and finding innovative solutions to meet evolving needs. Work Environment The role ... Operational Management: Oversee the efficient, safe, and compliant daily operations of Red Deer ...

Control Tech

Operations Manager

Fox Creek, AB · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... service, and operations. * Acts as a customer contact at branch level for client inquires, fields ... Manages key business relationships and development of new business in the region through regular ...

Control Tech

Operations Manager

Fox Creek, AB · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... service, and operations. * Acts as a customer contact at branch level for client inquires, fields ... Manages key business relationships and development of new business in the region through regular ...

Westerra Equipment

Operations Manager

Nisku, AB · On-site

  • Medical

  • Dental

  • Retirement

Run the Operation: Manage service, parts, and shop teams to build a positive, productive, and safe ... service solutions that keep our customers up and running. Position Disclaimer: This posting ...

FLINT Corp.

Operations Manager

Cold Lake, AB

  • Medical

  • PTO

... services as we help our customers bring their resources to our world. ** This posting is intended ... As an Operations Manager, are the senior accountable leader for a multi-site maintenance program ...

Michaels Stores

Operations Manager

Calgary, AB · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Alberta

Customer Service Operations Manager information

See Alberta salary details

$28K

$58.6K

$88.5K

How much do customer service operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service operations manager in Alberta is $58,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Alberta?

The most popular types of Customer Service Operations jobs in Alberta are:

What cities in Alberta are hiring for Customer Service Operations Manager jobs?

Cities in Alberta with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,568 per year, or $28.2 per hour.

Charter Operations Manager

N210 - Prairie Bus Lines LTD

Red Deer County, AB

Full-time

Posted 5 days ago

Job description

Charter Operations Manager

Are you an experienced transportation professional who knows how to turn operational capacity into business opportunity?

Prairie Bus Lines is looking for a Charter Operations Manager to lead and grow our charter operations in Red Deer and the surrounding area. While school transportation is at the heart of our business, this role presents an exciting opportunity to maximize the use of our existing fleet and resources by developing and expanding charter business within the region.

This is a hands-on leadership role for someone who understands transportation operations, knows the local market and geography, and can balance customer service, operational efficiency, safety, and business growth. The successful candidate will oversee the day-to-day charter operation, including operational coordination, safety and related training, while identifying opportunities to strengthen and grow the charter business.

The regular work schedule is Monday to Friday, 8:00 am to 5:00 pm, with flexibility to provide leadership and operational support during the evenings as required.

Principal Duties and Responsibilities

  • Provide leadership and direction to the Charter operations team
  • Respond to customer requests and seek out additional charter work
  • Maintain awareness of current industry trends and changes
  • Assist in the development of operational budgets and forecasts
  • Review monthly financials and report on variances
  • Investigate and initiate change to improve operations systems and procedures
  • Recruit, manage, supervise, and direct personnel
  • Supervise and delegate responsibilities of personnel, ensuring all charter requests are covered in the most profitable and efficient manner
  • Work closely with the Maintenance and Operations departments to ensure adequate numbers and sizes of units are available to cover all requests
  • Prepare monthly billing
  • Attend safety meetings
  • Establish and maintain relationships with current and future clients
  • Adhere to company's Core Values, and achieve its strategic goals

Requirements

  • 3+ years operations and management experience with strength in planning and scheduling
  • Experience with profit/loss analysis
  • Budget creation and management experience
  • Familiarity with the people transportation industry
  • Ability to manage multiple contracts
  • Expertise in organizational planning and problem solving
  • Knowledge of provincial and federal laws & regulations pertaining to industry requirements
  • Knowledge of WCB and Occupational Health & Safety regulations
  • Knowledge of budgeting and financial statements
  • Exceptional organizational, analytic problem solving, and diplomacy skills
  • Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and tact
  • Proficiency in Microsoft Office