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Customer Service Operations Associate Jobs in Santa Clara, CA

Artech

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Operations Associate Available Shift: Sun-Thu 3:00PM - 11:30PM Overview: We are seeking a motivated ... Provide timely and effective resolution to customer inquiries, complaints, and service issues.

LHH US

Operations Associate

Dublin, CA · Remote

$20 - $25.64/hr

In this role, you'll work cross-functionally with Product, Engineering, Customer Success, Design ... Manage multiple priorities while consistently meeting service level agreements (SLAs) and ...

LHH US

Operations Associate

Dublin, CA · Remote

$20 - $25.64/hr

In this role, you'll work cross-functionally with Product, Engineering, Customer Success, Design ... Manage multiple priorities while consistently meeting service level agreements (SLAs) and ...

Adecco

Sales Operations Associate

Mountain View, CA

$57.38/hr

Develop a strategic narrative/business case to influence product roadmaps and customers. · Define ... area or service. · Identify relevant stakeholders and develop an understanding of their key ...

New

The Bay Club Company

Operations Associate

Los Gatos, CA · On-site

GENERAL SUMMARY The Operations Associate is responsible for contributing to the success of the ... PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check ...

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

We are seeking a motivated and customer-focused Operations Associate to manage inbound and outbound ... Provide timely and effective resolution to customer inquiries, complaints, and service issues.

LVMH

Operations Associate - Flex

Milpitas, CA · On-site

$22.60 - $26/hr

* LE POSTE * VOTRE PROFIL Operations Associate - Flex Publiée le 28.07.2026 Sephora Retail ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Rivian

Service Operations Supervisor

Milpitas, CA · On-site

Responsibilities Uphold the Customer Experience * Champion and uphold Rivian's world-class service ... Oversee Front-of-House Operations * Direct intake and checkout flows to address all customer ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Santa Clara, CA

Customer Service Operations Associate information

See Santa Clara, CA salary details

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How much do customer service operations associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service operations associate in Santa Clara, CA is $30.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $32.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Santa Clara, CA? The most popular types of Customer Service Operations jobs in Santa Clara, CA are:
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What cities near Santa Clara, CA are hiring for Customer Service Operations Associate jobs? Cities near Santa Clara, CA with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Santa Clara, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $62,803 per year, or $30.2 per hour.

Customer Service & Operations Representative

Arsenault Inc

San Jose, CA • Remote

$18.75 - $25.50/hr

Full-time

Medical, Retirement

Posted 14 days ago

Job description

Position: Customer Service & Operations Representative

Location: Remote

Rate: Negotiable based on experience

Duration: 3 Months+

Our client is currently seeking a Customer Service & Operations Representative to join their team.

The right candidate will be responsible for ensuring their task-oriented workflow is performed with urgency, diligence, efficiency, and quality. Immediate daily duties will include reviewing order management system tickets of various statuses, following up with customers via email and following up with our fulfillment partners on various order and fulfillment issues and needs. Long term daily duties will be expanded upon, including learning new ticket types and workflows, chat, call and email interactions with customers and the compliance and eligibility nuances of the various pre-tax flexible spending/saving accounts.

Duties include but are not limited to:

  • Respond to incoming calls and follow up with customers via call as needed, inbound and outbound email and support live chat from customers
  • Follows up with the fulfillment team regarding various order related issues/requests
  • Reviews, follows up on and resolves tickets in the order management system as outlined in the daily workflow
  • Create an open and accessible environment for communication

Required Qualifications:

  • Excellent listening and communication skills, particularly in written presentation
  • Extremely detail oriented
  • Superior multitasking skills with minimal to no error
  • Able to respond to 8+ emails per hour to start with the aim to increase over time
  • Able to handle 6+ concurrent chats
  • Able to handle incoming calls and be comfortable talking to people over the phone)
  • Open to flexibility around work prioritization and potential changes as well as working with a sense of urgency on competing tasks while adhering to task driven workflow processes
  • Can both work autonomously and as a part of a team. Needs to recognize when its appropriate to communicate to management / the rest of the team the need for support
  • Possess excellent customer service skills
  • Consistent proficiency for outstanding follow up with internal and external stakeholders
  • Reliable in the way of time and attendance (we are counting on you!)
  • Strong problem-solving skills, presenting a resolution-based way of thinking
  • Comfortable working on task driven workflow processes

Bonus points for:

  • Experience using Zendesk for B2C email/chat and Salesforce Order Management
  • Experience working in an order management system that has ticketing capacity
  • Has managed live chat with customers
  • Worked in a call center environment and/or as part of an e-comm customer service team
  • Has experienced working in a high-volume capacity
  • Has used google docs before
  • Has managed data entry (logging issues across systems and teams) prior
  • Able to follow many stepped processes

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Arsenault for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Arsenault is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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