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Customer Service Operations Associate Jobs in Laurel, MD

Aerotek

Business Operations Associate

Hanover, MD

$45K/yr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient ...

Aerotek

Business Operations Associate

Hanover, MD

$21.63/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient ...

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

ChargeLab

Operations Associate

Washington, DC

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

HIAS Inc

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc.

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service operations associate in Laurel, MD is $25.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $27.16 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Laurel, MD?

The most popular types of Customer Service Operations jobs in Laurel, MD are:

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For Customer Service Operations Associate jobs in Laurel, MD, the most frequently searched job titles are:

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The top searched job categories for Customer Service Operations Associate jobs in Laurel, MD are:

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Customer Service Operations Associate jobs near you

Technical Customer Operations Associate

Bethesda, MD • On-site

otelier.io
See more jobs at otelier.ioexternal

Full-time

Posted 6 days ago

Job description

Description:

Otelier is looking for a detail-oriented and proactive Technical Customer Operations Associate to support our Technical Customer Operations (TCO) team. This role helps ensure reliable customer support, smooth operational delivery, and effective data monitoring across hotel technology environments.

Responsibilities

  • Monitor systems, integrations, data flows, and operational dashboards to identify potential issues before they impact customers.
  • Support the Technical Customer Operations (TCO) team with daily operational tasks, project deliveries, customer support activities, and internal coordination.
  • Troubleshoot technical issues, investigate root causes, and provide timely, accurate support to customers and internal stakeholders.
  • Collaborate with Customer Success, Engineering, Product, and other internal teams to resolve customer queries efficiently and improve the overall customer experience.
  • Perform proactive data management activities, including reviewing data quality, validating customer data, identifying inconsistencies, and supporting corrective actions.
  • Maintain accurate documentation of technical support cases, resolutions, monitoring findings, and recurring issues.
  • Ensure adherence to Service Level Agreements (SLAs) while maintaining strong customer relationships and clear communication.
  • Continuously learn Otelier products, hospitality technology workflows, and support best practices to improve operational processes.
Requirements:

Requirements

  • Strong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with customers and internal teams.
  • Required experience or working knowledge of SQL, including querying, reviewing, and validating data.
  • Comfortable working in a team-oriented, customer-focused environment.
  • Highly self-motivated, detail-oriented, analytical, and proactive in identifying and resolving issues.
  • Capable of prioritizing tasks efficiently in a fast-paced, high-pressure setting.
  • Currently pursuing a BSc in IT, Computer Science, Information Systems, or a related field from a recognized institution.
  • Knowledge or experience with MongoDB and Python is a plus.
  • Willingness to work in a 24x7x365 shift schedule.

Apply