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Customer Service Operations Associate Jobs in White Plains, MD

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

CloudKitchens

Facility Operations Runner

Alexandria, VA

$15 - $19/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

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Customer Service Operations Associate information

See White Plains, MD salary details

$9

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$48

How much do customer service operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service operations associate in White Plains, MD is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $26.44 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in White Plains, MD look for?

The top searched job categories for Customer Service Operations Associate jobs in White Plains, MD are:

What cities near White Plains, MD are hiring for Customer Service Operations Associate jobs?

Cities near White Plains, MD with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in White Plains, MD as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,620 per year, or $24.8 per hour.

Operations Associate

ChargeLab

Washington, DC • On-site

Full-time

Re-posted 11 days ago

Job description

Company Description

Over the next decade, there will be a massive shift to electric vehicles, with the majority of North American vehicle sales expected to be EVs by 2030. ChargeLab is a fast-growing software company building the EV charging infrastructure of the future with solutions that power networks of charging stations across the world. 

Job Description

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging our network of amazing distribution and manufacturing partners to seamlessly deliver EV charging stations with powerful software. 

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. 

Responsibilities:

  • Design and execute our core services for charger deployment, network monitoring and operations & maintenance

  • Own and maintain internal programs and reporting 

  • Identify opportunities to streamline processes and drive improvements to ensure operational excellence at scale

  • Improve operational performance by using a quantitative approach for issue identification, root cause analysis and improvement rollouts

  • Work with internal cross functional teams (Engineering/Product, Sales & Marketing) to drive program goals and identify areas of improvement

  • Expand our distribution and install network with key strategic partnerships 

  • Design and execute the support experience for site hosts, distribution partners, field service partners and EV drivers

  • Develop and maintain customer facing content to ensure that the voice, tone, and brand of support is consistent and effective

  • Drive continuous efforts to improve support infrastructure and turn customer data information into meaningful product, support, and operational improvements

Qualifications

  • Bachelor's Degree

  • Minimum 1-2 years of experience in project management, program management or related areas

  • Experience building efficient processes that scale across a large organization

  • Experience with customer experience strategy or customer service environment

  • Experience leading cross-functional projects by using insights based on data

  • Self-motivated with a strong affinity for strategic problem solving and driving action

  • Shown success in uncovering data to guide customer driven decisions

  • Persuasive written and verbal communication skills across diverse functions and teams

  • Ability to balance important priorities

  • Experience with process optimization, program management, customer support strategy or quality assurance strong project ownership

Additional Information

Location: Toronto, ON or Washington, DC

Compensation: Base salary + stock option plan

All your information will be kept confidential according to EEO guidelines.

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