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Customer Service Operations Associate Jobs in Jacksonville, FL

Friendly Express

Customer Service Associate

Lawtey, FL ยท On-site

$12.75 - $17.50/hr

Store Operations Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a crucial role because they create the first and last impression ...

Friendly Express

Customer Service Associate

Kingsland, GA ยท On-site

$11 - $12/hr

Store Operations Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a crucial role because they create the first and last impression ...

Friendly Express Inc.

Customer Service Associate

Lawtey, FL

$12.75 - $17.50/hr

Store Operations Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a crucial role because they create the first and last impression ...

Friendly Express

Customer Service Associate

Kingsland, GA ยท On-site

$11 - $12/hr

Store Operations Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a crucial role because they create the first and last impression ...

Variety Stores LLC

Customer Service Associate

Palatka, FL

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

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Customer Service Operations Associate information

See Jacksonville, FL salary details

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How much do customer service operations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service operations associate in Jacksonville, FL is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $25.38 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Jacksonville, FL?

The most popular types of Customer Service Operations jobs in Jacksonville, FL are:

What are popular job titles related to Customer Service Operations Associate jobs in Jacksonville, FL?

For Customer Service Operations Associate jobs in Jacksonville, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Jacksonville, FL look for?

The top searched job categories for Customer Service Operations Associate jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Customer Service Operations Associate jobs?

Cities near Jacksonville, FL with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Customer Service Associate

Friendly Express Inc.

Kingsland, GA

$11 - $12/hr

Full-time

Re-posted 8 days ago

Job description

Description

Job Title: Customer Service Associate

Department: Store Operations

Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a

crucial role because they create the first and last impression with customers in their store every day. The Customer

Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks

including food preparation, cash register duties, customer service, cleaning and all other related functions. The

Customer Service Associate ensures an exceptional customer experience by providing world class customer service and

fosters a cohesive, collaborative, team-oriented relationship with all team members.

Essential Functions:

-Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable

shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in

a timely and efficient manner. Engage each customer genuinely and thank them for their business.

-Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all

cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions

including gas/fuel, retail sales, and food service items.

-Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other

age restricted products.

-Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee

and beverages are available at all times.

-Follow Friendly Express uniform, appearance, and dress code policies.

-Adhere to the execution of established safety and security policies and procedures

-Ensure the proper execution of all assigned store level marketing programs.

-Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.

-Maintain a clean customer-ready store inside and outside.

-Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning

restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)

-Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure

freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.

-Keep store looking neat and attractive.

-Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report

all theft and any suspected shoplifting.

-Check in external and internal vendors according to standards and procedures.

-Follow all company policies, procedures, and quality standards.

-Assume other duties and responsibilities as assigned to accommodate store operational needs.

-Represent the Friendly Express brand by exemplifying Friendly Express core values.

Requirements

-Must be at least 18 years of age to be considered for this position.

-Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to

50 pounds.

-Basic language and mathematical skills.

-Ability to read and comprehend simple instructions, short correspondence, and memos.

-Willingness to work weekends, nights, and holidays as scheduled.

-Must be able to reliably report to work on time, as scheduled.

Apply