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Customer Service Operations Associate Jobs in Jacksonville, FL

Aerotek

Business Operations Associate

Jacksonville, FL · On-site

$20.19/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient ...

Aerotek

Business Operations Associate

Jacksonville, FL · On-site

$42K/yr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient ...

CarMax, Inc.

Business Operations Associate

Jacksonville, FL · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Jacksonville, FL · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Jacksonville, FL · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Actalent

Business Operations Associate

Jacksonville, FL · Hybrid

$20.19/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient ...

Actalent

Business Operations Associate

Jacksonville, FL · Hybrid

$20.19/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient ...

Actalent

Business Operations Associate

Jacksonville, FL · Hybrid

$20.19/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient ...

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service operations associate in Jacksonville, FL is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
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What cities near Jacksonville, FL are hiring for Customer Service Operations Associate jobs? Cities near Jacksonville, FL with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you

Business Operations Associate

Aerotek

Jacksonville, FL • On-site

$20.19/hr

Full-time

Posted 9 days ago

Job description

Overview

Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Jacksonville, FL.

Compensation

Hourly - $20.19 (annualized at $42,000)

Bonus - up to $1,000 per quarter

Department: Operations Support GroupReports to: Business Operations Supervisor

Scope of Position:The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient in the managementand collection of customer accounts receivable as well as contractor payroll. Qualities include: Buildingcustomer relationships, conflict resolution, professionalism, detail oriented, strong follow-up and multi-taskingskills, the ability to use independent judgment and function in an open environment, and the ability to adapt tochanges in the workplace.

Essential Functions of the Business Operations Associate: Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues Making routine welcome and maintenance calls to clients Manage total accounts receivable with an Aging in excess of $3.5 M Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc. Responsible for gathering the necessary data to assist Management with account specific decisions Auditing account specific reports to ensure accurate billing and client specific information Adjusting and auditing contractor payroll and billing using InfoPath**specific job functions are dependent on team alignment within the department

Qualifications: 2-3 years of relevant experience or college degree Proficient in Microsoft Office (Excel and Word a must) Strong organizational and analytical abilities Strong communication skills and work ethic Goal driven with problem solving skills Ability to work independently and as a team player

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors."

aerotekcorp

Employment Type: OTHER

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