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Customer Service Operations Associate Jobs in Frederick, MD

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

NVR

Customer Service Associate

Frederick, MD · On-site

$50K - $55K/yr

Customer Service Associate Job Category Customer Service Market Location MD - Frederick/Western MD ... Recommend and implement best practices to improve call center operations Qualifications * Minimum ...

Royal Farms

Customer Service Associate

MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Urbana, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Martinsburg, WV · On-site

$13 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Byers Market

Customer Service Associate

Hagerstown, MD · On-site

$15/hr

Customer Service Associate Do you thrive in a fast-paced environment? Enjoy meeting new people ... Adhere to the execution of established safety, security, quality and store operations policies ...

Saks OFF 5TH

Operation Associate

Potomac, MD

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Experience executing warehouse duties within a retail, customer service, or sales environment

NVR, Inc.

Customer Service Associate

Frederick, MD · On-site

$50K - $55K/yr

Customer Service Associate Job Type: Full-time Location: Onsite - Frederick, MD Core Hours: Monday ... Recommend and implement best practices to improve call center operations Qualifications * Minimum ...

NVR Inc

Customer Service Associate

Frederick, MD

$50K - $55K/yr

Customer Service Associate Job Type: Full-time Location: Onsite - Frederick, MD Core Hours: Monday ... Recommend and implement best practices to improve call center operations Qualifications * Minimum ...

Big Lots

Customer Service Associate

Martinsburg, WV · On-site

$13 - $18/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Dollar Tree

Customer Service Associate

Eldersburg, MD · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate (Part Time) to join our team and deliver a great ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate

Eldersburg, MD · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate (Part Time) to join our team and deliver a great ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Wawa

Customer Service Associate

Hagerstown, MD · On-site

$15.50 - $19.25/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part ...

Wawa

Customer Service Associate

Sykesville, MD · On-site

$15.50 - $19.25/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part ...

Wawa

Customer Service Associate

Ranson, WV · On-site

$15 - $18.75/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part ...

Wawa

Customer Service Associate

Westminster, MD · On-site

$15.50 - $19.25/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a ...

Wawa

Customer Service Associate

Gaithersburg, MD · On-site

$17.25 - $21.25/hr

Customer Service Associate As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a ...

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Showing results 21-40

All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Frederick, MD

Customer Service Operations Associate information

See Frederick, MD salary details

$9

$25

$50

How much do customer service operations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service operations associate in Frederick, MD is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $27.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Frederick, MD? For Customer Service Operations Associate jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Frederick, MD look for? The top searched job categories for Customer Service Operations Associate jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Customer Service Operations Associate jobs? Cities near Frederick, MD with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,169 per year, or $25.6 per hour.

Customer Service Associate

Royal Farms

Frederick, MD • On-site

$15 - $19/hr

Full-time

Re-posted 9 days ago

Royal Farms rating

5.2

Company rating: 5.2 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

27th of 47 rated convenience stores

Job description

Job Purpose
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.
The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.
Essential Functions
Customer Service & Engagement
    • Ensure every customer receives outstanding service by creating a friendly environment-greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
    • Respond promptly to customer inquiries about merchandise and assist with product selection.
    • Communicate with store leadership about customer requests, vendor issues, and product damages.

Point of Sale & Transactions
    • Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
    • Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.
    • Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
    • Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
    • Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.

Food & Beverage Service
    • Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
    • Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
    • Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.

Merchandising & Stocking
    • Restock products and supplies to maintain a fully stocked store.
    • Check expiration codes, face and inspect items, pull and discard expired products per company procedures.

Store Cleanliness & Safety
    • Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).
    • Maintain a clean and organized work area to ensure safe working conditions.
    • Immediately report unsafe conditions to store leadership.

Additional Responsibilities
  • Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
  • Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
  • Performs other projects/duties as assigned.

Qualifications
Required
    • Must be at least 16 years old.
    • Must have strong communication and customer service skills.
    • Must demonstrate the ability to work both independently and as part of a team.
    • Must be able to multitask effectively in a fast-paced environment.
    • Must be able to learn and follow all Royal Farms safety processes and procedures.

Preferred
    • Prior experience in food service and/or customer service.

Success Factors
  • Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.
  • Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.
  • Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.

Work Requirements
  • Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
  • Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.
  • Must be comfortable working around hot equipment and cleaning products.
  • Ability to be punctual and arrive to work on time.
  • Must wear slip-resistant shoes while on duty.
  • Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
  • Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

Pay Range
USD $15.00 - USD $19.00 /Hr.

What Royal Farms employees say

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About Royal Farms

Sourced by ZipRecruiter

Royal Farms, headquartered in Baltimore, MD, US, is a highly regarded player in the American convenience store industry. With an illustrious history extending back to 1959, the company began as a small dairy business and has since grown into an expansive network of convenience stores and gas stations. Recognized not only for their diverse product offerings, Royal Farms is also celebrated for their world-famous chicken, freshly prepared in-store, and winning accolades over big-name restaurants. The company, valuing impeccable customer service, takes pride in providing a clean, customer-friendly environment that blends the comfort of a convenience store with the services of a quick-stop restaurant.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1959

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