ZipRecruiter

Log In

1

Customer Service Operations Associate Jobs in Frederick, MD

NVR

Customer Service Associate

Frederick, MD · On-site

$50K - $55K/yr

Customer Service Associate Job Category Customer Service Market Location MD - Frederick/Western MD ... Recommend and implement best practices to improve call center operations Qualifications * Minimum ...

Royal Farms

Customer Service Associate

Gaithersburg, MD · On-site

$18 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Hagerstown, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Martinsburg, WV · On-site

$13 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Urbana, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

... operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an ...

Byers Market

Customer Service Associate

Hagerstown, MD · On-site

$15/hr

Customer Service Associate Do you thrive in a fast-paced environment? Enjoy meeting new people ... Adhere to the execution of established safety, security, quality and store operations policies ...

Wawa

Customer Service Associate

Ranson, WV · On-site

$15 - $18.75/hr

Store 6901 - Ranson, WV 25438 Part time JR117990 As a Customer Service Associate (CSA) you are the ... Store Operations Opportunities: Please use the distance and location filter to view opportunities ...

Wawa

Customer Service Associate

Hagerstown, MD · On-site

$15.50 - $19.25/hr

Store 8559 - Hagerstown, MD 21742 Part time JR118261 As a Customer Service Associate (CSA) you are ... Store Operations Opportunities: Please use the distance and location filter to view opportunities ...

Wawa

Customer Service Associate

Sykesville, MD · On-site

$15.50 - $19.25/hr

Store 8529 - Eldersburg, MD 21784 Part time JR118867 As a Customer Service Associate (CSA) you are ... Store Operations Opportunities: Please use the distance and location filter to view opportunities ...

Wawa

Customer Service Associate

Hamilton, VA · On-site

$15 - $18.75/hr

Store 8640 - Sterling, VA 20166 Part time JR114775 As a Customer Service Associate (CSA), you are ... Store Operations Opportunities: Please use the distance and location filter to view opportunities ...

Wawa

Customer Service Associate

Gaithersburg, MD · On-site

$17.25 - $21.25/hr

Store 8536 - Gaithersburg, MD 20877 Part time JR120136 As a Customer Service Associate (CSA) you ... Store Operations Opportunities: Please use the distance and location filter to view opportunities ...

NVR Inc

Customer Service Associate

Frederick, MD · On-site

$50K - $55K/yr

Customer Service Associate Job Type: Full-time Location: Onsite - Frederick, MD Core Hours: Monday ... Recommend and implement best practices to improve call center operations Qualifications * Minimum ...

Wawa

Customer Service Associate

Frederick, MD · On-site

$15.50 - $19.25/hr

Store 8513 - Frederick, MD 21702 Part time JR114130 As a Customer Service Associate (CSA), you are ... Store Operations Opportunities: Please use the distance and location filter to view opportunities ...

Wawa

Customer Service Associate

Westminster, MD · On-site

$15.50 - $19.25/hr

Store 590 - Westminster, MD 21157 Part time JR113693 As a Customer Service Associate (CSA), you are ... Store Operations Opportunities: Please use the distance and location filter to view opportunities ...

Dollar Tree

Customer Service Associate

Eldersburg, MD · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate (Part Time) to join our team and deliver a great ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Frederick, MD

Customer Service Operations Associate information

See Frederick, MD salary details

$9

$25

$50

How much do customer service operations associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service operations associate in Frederick, MD is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $27.26 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Frederick, MD?

The most popular types of Customer Service Operations jobs in Frederick, MD are:

What are popular job titles related to Customer Service Operations Associate jobs in Frederick, MD?

For Customer Service Operations Associate jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Frederick, MD look for?

The top searched job categories for Customer Service Operations Associate jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Customer Service Operations Associate jobs?

Cities near Frederick, MD with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,169 per year, or $25.6 per hour.

Customer Service Associate

NVR

Frederick, MD • On-site

$50K - $55K/yr

Other

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

NVR rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

11th of 80 rated construction

Job description

Customer Service Associate

Job Category Customer Service

Market Location MD - Frederick/Western MD

Location MD - Frederick

Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid=37594)

Job Title: Customer Service Associate Job Type: Full-time Location: Onsite – Frederick, MD Core Hours: Monday to Friday, 7:00 AM – 4:00 PM EST

About the Role

As a Customer Service Associate at NVR, you will play a key role in supporting our Homebuilding team through the Material Add-Order Call Center. Your strong organizational skills, attention to detail, and proactive mindset will be essential in ensuring timely and accurate material deliveries to our field teams.

This is a fully onsite position, based in our Frederick, MD office, five days per week.

Primary Responsibilities

  • Respond to incoming emails and calls from contractors, costing managers, and project managers regarding material shortages

  • Research material requests, enter shortage details, and apply appropriate reason codes to Add-Order Forms

  • Coordinate with ASD, Procurement, Distributors, Contractors, and Homebuilding teams to facilitate material deliveries

  • Recommend and implement best practices to improve call center operations

Qualifications

  • Minimum of 2 years of administrative experience

  • Strong interpersonal and communication skills

  • High energy with the ability to multitask and prioritize effectively

  • Exceptional attention to detail

  • Ability to thrive in a fast-paced, professional team environment

  • Proficiency in Microsoft Excel and other Microsoft Office applications

Preferred Qualifications:

  • Associate’s or Bachelor’s degree

  • Customer service experience

  • Knowledge of residential homebuilding

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge and provide career guidance and encouragement.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!

View more about our exceptional culture and comprehensive benefits at https://www.nvrcareers.com/ .

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

This position pays $50,000 - $55,000 per year. Individual pay is determined by factors including the candidate’s job-related skills, experience, relevant education, and location.

#LI-Onsite

What NVR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply