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Customer Service Operations Associate Jobs in Fort Mill, SC

Crateandbarrel

Operations Associate

Charlotte, NC

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Gopuff

Operations Associate, Charlotte

Charlotte, NC · On-site

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...

Gopuff

Operations Associate, Charlotte

Charlotte, NC · On-site

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...

Gopuff

Operations Associate, Charlotte

Charlotte, NC · On-site

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...

Erickson

Operations Associate

Matthews, NC

$48K/yr

Location: Windsor Run by Erickson Senior Living Join our team as the Operations Associate (OA ... Experience with seniors, health care, and/or service delivery. * Breadth of leadership activities ...

Erickson Senior Living

Operations Associate

Matthews, NC · On-site

$48K/yr

Location: Windsor Run by Erickson Senior Living Join our team as the Operations Associate (OA ... Experience with seniors, health care, and/or service delivery. * Breadth of leadership activities ...

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service operations associate in Fort Mill, SC is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Fort Mill, SC? For Customer Service Operations Associate jobs in Fort Mill, SC, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Fort Mill, SC look for? The top searched job categories for Customer Service Operations Associate jobs in Fort Mill, SC are:
What cities near Fort Mill, SC are hiring for Customer Service Operations Associate jobs? Cities near Fort Mill, SC with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you

Technical Customer Service Operations Manager

Carrier Sales & Distribution LLC

Charlotte, NC • On-site

Full-time

Posted 15 days ago

Job description

HVAC Products | Carrier Enterprise
Carrier Enterprise Has an exciting opportunity for a Technical Support Customer Service & Operations Manager
Introduction:
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Position Summary
Lead both the front-line HVAC Technical Support team and the back-office Technical Operations team to drive best-in-class customer experience while delivering operational excellence in warranty processing, case management, and support workflows. Balance customer satisfaction, technical accuracy, and efficiency through process improvement, automation, and data-driven decision making.
Key Responsibilities
  • Manage and develop HVAC Technical Support Representatives through direct coaching on case management, CRM best practices, communication skills, and professional growth to ensure consistent, high-quality troubleshooting and customer engagement.
  • Establish and enforce best practices for communication protocols, escalation procedures, and case ownership while tracking and improving response time, resolution time, and CSAT metrics.
  • Oversee warranty claims, factory submissions, and documentation by enforcing compliance with warranty policies, factory requirements, and internal SOPs to ensure accurate case processing and timely resolution.
  • Supervise case routing, data integrity, and SLA adherence in Salesforce or equivalent systems, and eliminate duplicate, incomplete, or mis-routed cases through disciplined processes and system optimization.
  • Maintain and update SOPs for warranty processing, field reporting, and support workflows while serving as the primary liaison among Technical Support, Warranty, Factories, and internal teams.
  • Define, track, and report key performance indicators including case volume, resolution time, SLA compliance, and warranty cycle time using real-time dashboards that provide visibility into team and operational performance.
  • Identify bottlenecks and inefficiencies within support operations and lead continuous-improvement and transformation initiatives such as team restructuring, process standardization, and automation projects.
  • Collaborate cross-functionally with Training, Sales, Warranty, Marketing, and Product teams to identify skill gaps, recurring technical problems, and strategic opportunities that enhance customer experience and operational scalability.

Requirements
  • 5+ years of experience in customer support management or customer service operations. HVAC technical support is a plus.
  • Bachelor's degree required in business, communications, or a related field
  • Proficiency with CRM and case management systems (Salesforce preferred) and the ability to use data analytics and KPI dashboards to drive performance and operational decisions.
  • Strong knowledge of warranty processes, compliance requirements, and factory submission protocols with the ability to manage complex documentation and enforce SOPs across multiple teams and regions.
  • Excellent communication and leadership skills with the ability to coach team members, manage escalations professionally, and collaborate effectively across departments to solve problems.
  • Proven ability to drive process improvement and operational excellence through identifying inefficiencies, implementing solutions, managing change, and scaling operations to support business growth.

Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Requirements
  • 5+ years of experience in customer support management or customer service operations. HVAC technical support is a plus.
  • Bachelor's degree required in business, communications, or a related field
  • Proficiency with CRM and case management systems (Salesforce preferred) and the ability to use data analytics and KPI dashboards to drive performance and operational decisions.
  • Strong knowledge of warranty processes, compliance requirements, and factory submission protocols with the ability to manage complex documentation and enforce SOPs across multiple teams and regions.
  • Excellent communication and leadership skills with the ability to coach team members, manage escalations professionally, and collaborate effectively across departments to solve problems.
  • Proven ability to drive process improvement and operational excellence through identifying inefficiencies, implementing solutions, managing change, and scaling operations to support business growth.

Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Apply