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Customer Service Operations Associate Jobs in Concord, NC

Gopuff

Operations Associate, Charlotte

Charlotte, NC

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...

Gopuff

Operations Associate, Charlotte

Charlotte, NC

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...

Gopuff

Operations Associate, Charlotte

Charlotte, NC · On-site

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...

LVMH

Operations Associate - Full Time

Huntersville, NC · On-site

$18 - $20.50/hr

VOTRE PROFIL Operations Associate - Full Time Publiée le 23.07.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Kone AB

Service Operations Coordinator

Charlotte, NC · On-site

Our operations in over 60 countries around the world has helped us achieve our position as an ... Customer service mindset At KONE, we foster an innovative and collaborative culture, valuing each ...

Maersk

CHB Operations Associate - JFK

Charlotte, NC · On-site

$56K - $60K/yr

As a CHB Operations Associate , you play a critical role in ensuring our customers' imports move ... Customer experience & quality - delivering on service commitments and building trust * Compliance ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Concord, NC

Customer Service Operations Associate information

See Concord, NC salary details

$8

$23

$47

How much do customer service operations associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer service operations associate in Concord, NC is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $25.53 per hour, depending on experience, location, and employer.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
What job categories do people searching Customer Service Operations Associate jobs in Concord, NC look for? The top searched job categories for Customer Service Operations Associate jobs in Concord, NC are:
What cities near Concord, NC are hiring for Customer Service Operations Associate jobs? Cities near Concord, NC with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Concord, NC as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,806 per year, or $23.9 per hour.

Customer Service Operations Manager - ServiceMac

First American

Concord, NC

$73K - $98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoResponsible for managing a team of Customer Service Representatives in a service-related call center and/or non-call center environment. Sets priorities of the daily operations and achieves objectives in providing outstanding customer service.

The Customer Service Operations Manager is a hands-on leadership role responsible for identifying problems and trends, determining root causes, and executing solutions. The desired candidate will be responsible for ensuring call center teams are staffed to properly to ensure adequate coverage, have the necessary training and resources to successfully perform their work, and assist our Customer Operations Representatives so that they provide exceptional service to our customers. Additionally, the Customer Service Operations Manager will utilize call center data to continually improve operations and the customer experience. ServiceMac is looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.

What You'll Do

  • Provide leadership to customer service representatives and develop growth opportunities within the Call Center
  • Handle administrative functions related to Human Resources, e.g., scheduling, time-off reports, performance reviews and performance management.
  • Implement and monitor key controls and manage appropriate operational risks.
  • Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the Call Center
  • Establish group policies and procedures, and recommend strategies and priorities for supporting SLA deliverables
  • Excellent verbal and written communications skills
  • Reviewing various Call Center reports to identify coaching and performance opportunities.
  • Ability to work hard and long when conducting research and awaiting results
  • Able to react to change productively and handle other essential tasks as assigned
  • Establish and maintain relationships with the company's vendors and operational support departments.
  • Other duties, responsibilities, and job functions as assigned

What you'll Bring

  • Bachelor's Degree preferred
  • High school diploma or GED
  • Previous mortgage servicing experience is preferred
  • VOS experience is preferred
  • 3-5 years of experience in a customer service role within mortgage, financial services, insurance, banking or fintech
  • 3 years of supervisory experience (preferably in a call center)
  • Knowledge of mortgage lending/servicing industry
  • Must be responsive to customer and client needs, possess a passion for quality, and have a history of strong results.
  • Must have comprehensive understanding of call center metrics and technologies.
  • Must have compelling communication and influencing skills to win the support of senior management and influence strategic decisions.
  • Ability to maintain composure in a fast-paced environment
  • Analytical with the ability to detect problems in workflow
  • Ability to multitask on various items while meeting strict timelines and deadlines

Primary Hours

Working hours are Tuesday-Friday 11 am - 8:00 p-m & Saturday, 9 am ET - 3 pm ET.

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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