The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...
The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
Manage the Service Interruption Roadmap, driving alignment and timely decision-making across ... Bachelor's degree in Product Management, Design, Customer Experience, Business, Operations or ...
Manage the Service Interruption Roadmap, driving alignment and timely decision-making across ... Bachelor's degree in Product Management, Design, Customer Experience, Business, Operations or ...
The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...
The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...
Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...
Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...
Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...
Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...
Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...
Quick apply
Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customer Service * Warehouse Organization and Standards * Receive product from vendors, ensuring ...
Customer Service Representative | Billing Support
Charlotte, NC · On-site
$15.75 - $21.25/hr
Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
Customer Service Representative | Billing Support
Charlotte, NC · On-site
$15.75 - $21.25/hr
Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
Product Operations Associate
Fort Mill, SC · Hybrid
$25 - $30/hr
Description Our client is seeking six Product Operations Associates to support a large-scale ... Skills Customer service oriented, Support Top Skills Details Customer service oriented,Support ...
Product Operations Associate
Fort Mill, SC · Hybrid
$25 - $30/hr
Description Our client is seeking six Product Operations Associates to support a large-scale ... Skills Customer service oriented, Support Top Skills Details Customer service oriented,Support ...
Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
Manager, Service Operations
Charlotte, NC · On-site
This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience. This position oversees a team of ...
Manager, Service Operations
Charlotte, NC · On-site
This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience. This position oversees a team of ...
Operations Associate - Part Time
Charlotte, NC · On-site
$18 - $20.50/hr
VOTRE PROFIL Operations Associate - Part Time * NOUVEAU Publiée le 21.08.2026 Sephora Retail ... Deliver exceptional service Support the team in creating outstanding client experiences and ...
Operations Associate - Part Time
Charlotte, NC · On-site
$18 - $20.50/hr
VOTRE PROFIL Operations Associate - Part Time * NOUVEAU Publiée le 21.08.2026 Sephora Retail ... Deliver exceptional service Support the team in creating outstanding client experiences and ...
Operations Associate - Part Time
Charlotte, NC · On-site
$18 - $20.50/hr
VOTRE PROFIL Operations Associate - Part Time Publiée le 07.08.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...
Operations Associate - Part Time
Charlotte, NC · On-site
$18 - $20.50/hr
VOTRE PROFIL Operations Associate - Part Time Publiée le 07.08.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...
Service Operations Coordinator
Harrisburg, NC · On-site
$55K - $65K/yr
Key Responsibilities Customer Intake & Communication * Receive and log service requests from ... Associate's or bachelor's degree in Business, Operations, Construction Management, or a related ...
New
Quick apply
Service Operations Coordinator
Harrisburg, NC · On-site
$55K - $65K/yr
Key Responsibilities Customer Intake & Communication * Receive and log service requests from ... Associate's or bachelor's degree in Business, Operations, Construction Management, or a related ...
New
Manager, Service Operations
Charlotte, NC · On-site
This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience. This position oversees a team of ...
Manager, Service Operations
Charlotte, NC · On-site
This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience. This position oversees a team of ...
This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience. This position oversees a team of ...
Quick apply
This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience. This position oversees a team of ...
Operations Associate, C&B
Charlotte, NC · On-site
As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...
Operations Associate, C&B
Charlotte, NC · On-site
As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...
Operations
Concord, NC · On-site
Trailer Operations Associate About the Role The Trailer Operations Associate supports the day-to ... Strong communication and customer service skills. * Basic computer skills and the ability to learn ...
Quick apply
Operations
Concord, NC · On-site
Trailer Operations Associate About the Role The Trailer Operations Associate supports the day-to ... Strong communication and customer service skills. * Basic computer skills and the ability to learn ...
Sales Associate - $14/hr to start PLUS commissions! | Charlotte, NC | Value City & American Signa...
Customer Service Associate
$14.25 - $19.50/hr
The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: * Embodies our values: Adventure Guides, Serve ...
Sales Associate - $14/hr to start PLUS commissions! | Charlotte, NC | Value City & American Signa...
Customer Service Associate
$14.25 - $19.50/hr
The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: * Embodies our values: Adventure Guides, Serve ...
Operations
Concord, NC · On-site
Trailer Operations Associate About the Role The Trailer Operations Associate supports the day-to ... Strong communication and customer service skills. * Basic computer skills and the ability to learn ...
Quick apply
Operations
Concord, NC · On-site
Trailer Operations Associate About the Role The Trailer Operations Associate supports the day-to ... Strong communication and customer service skills. * Basic computer skills and the ability to learn ...
Customer Service Operations Associate information
See Charlotte, NC salary details
$9.39 - $13.02
14% of jobs
$16.02 is the 25th percentile. Wages below this are outliers.
$13.02 - $16.65
14% of jobs
The median wage is $20.19 / hr.
$16.65 - $20.28
23% of jobs
$20.28 - $23.91
7% of jobs
$26.47 is the 75th percentile. Wages above this are outliers.
$23.91 - $27.53
24% of jobs
$27.53 - $31.16
4% of jobs
$31.16 - $34.79
4% of jobs
$34.79 - $38.42
3% of jobs
$38.42 - $42.05
3% of jobs
$42.05 - $45.68
2% of jobs
$45.68 - $49.30
1% of jobs
$9
$25
$49
How much do customer service operations associate jobs pay per hour?
As of Aug 25, 2026, the average hourly pay for customer service operations associate in Charlotte, NC is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $26.78 per hour, depending on experience, location, and employer.
What does a customer service operations associate do?
A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the key skills and qualifications needed to thrive as a customer service operations associate?
To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.
What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?
Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
What are the most commonly searched types of Customer Service Operations jobs in Charlotte, NC?
The most popular types of Customer Service Operations jobs in Charlotte, NC are:
What are popular job titles related to Customer Service Operations Associate jobs in Charlotte, NC?
For Customer Service Operations Associate jobs in Charlotte, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Charlotte, NC look for?
The top searched job categories for Customer Service Operations Associate jobs in Charlotte, NC are:
What cities near Charlotte, NC are hiring for Customer Service Operations Associate jobs?
Cities near Charlotte, NC with the most Customer Service Operations Associate job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 20 days ago
JCPenney rating
5.5
Based on 678 frontline employees who took The Breakroom Quiz
14th of 21 rated department stores
Job description
The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.
Primary Responsibilities:
Core Competencies & Accomplisments:
At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
Primary Responsibilities:
- \t
- Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you. \t
- Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone! \t
- Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need. \t
- Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom. \t
- Backroom standards: You keep the stockroom safe, clean, and organized . \t
- Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving. \t
- Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor. \t
- Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.
Core Competencies & Accomplisments:
- \t
- Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others \t
- Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes \t
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency \t
- Work experience- 1-2 years retail experience
At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney
Sourced by ZipRecruiter
Industry
Apparel manufacturing, retail and photography services
Company size
10,000+ Employees
Headquarters location
Plano, TX, US