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Customer Service Operations Manager Jobs in Concord, NC

tbg

Operations Manager

Charlotte, NC · On-site

The Budd Group is looking for an energetic, self-driven Operations Manager to join our dynamic team ... A self-motivated leader with a strong customer service approach who can work independently without ...

tbg

Operations Manager

Charlotte, NC

The Budd Group is looking for an energetic, self-driven Operations Manager to join our dynamic team ... A self-motivated leader with a strong customer service approach who can work independently without ...

tbg

Operations Manager

Charlotte, NC

The Budd Group is looking for an energetic, self-driven Operations Manager to join our dynamic team ... A self-motivated leader with a strong customer service approach who can work independently without ...

The Budd Group

Operations Manager

Charlotte, NC · On-site

The Budd Group is looking for an energetic, self-driven Operations Manager to join our dynamic team ... A self-motivated leader with a strong customer service approach who can work independently without ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Concord, NC

Customer Service Operations Manager information

See Concord, NC salary details

$41.4K

$115.2K

$126.2K

How much do customer service operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service operations manager in Concord, NC is $115,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $124,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Concord, NC?

The most popular types of Customer Service Operations jobs in Concord, NC are:

What cities near Concord, NC are hiring for Customer Service Operations Manager jobs?

Cities near Concord, NC with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Concord, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $115,191 per year, or $55.4 per hour.

Service Operations Manager - Key Accounts

Davidson, NC • On-site, Remote

Trane Technologies plc
Industrial Machinery Manufacturing • 10K+ employees

8.0

Company rating: 8.0 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

137th of 544 rated manufacturers

Great coworkers

People enjoy working here

Good employer

Learn more about Trane Technologies plcexternal

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
What's in it for you:
Trane is hiring for a Service Operations Manager - Key Accounts to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, oversight / people management for all service project managers, and customer satisfaction.
What you will do:
  • Assist with P&L prep, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
  • Risk mitigation - responsible for managing risk in service work areas
  • Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the nation. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
  • Effectively attract, coach, counsel, train and develop all service project managers. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
  • Managing expense budgets for service PM team.
  • Ensure that standard service work processes for PMs are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
  • Ensure compliance / SLAs are adhered to for Key Account customers
  • Up to 15% travel

What you will bring:
  • 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
  • 3+ years experience managing and coaching large teams and organizing work schedules.
  • Project management skills to oversee and drive successful project execution for startups and customer requests.
  • Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
  • We prioritize practical experience, relevant skills, and alignment with our leadership principles.
  • Proven, seasoned people leader with a demonstrated ability to foster a positive, high-performance culture while coaching, developing, and retaining talent.
  • Strong strategic planning and execution experience, with the ability to assess business needs, identify opportunities, and implement effective service strategies.
  • Responsible for developing and driving service strategies for key accounts to ensure strong customer relationships, operational excellence, and long-term growth.
  • Ability to balance people leadership with business strategy, aligning team performance and customer service objectives with broader organizational goals.
  • Strong technical aptitude or experience in HVAC or a related industry is a plus.

Annual Base Salary Range or Hourly Base Pay Range:
$117,673.33 - $189,800.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
  • 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

View All Trane Technologies Jobs

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