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Customer Service Operations Associate Jobs in Basking Ridge, NJ

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Operations Associate (Part-Time) - Soho

New York, NY · On-site

$17 - $23/hr

The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...

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Loan Operations Associate

Manhattan, NY · On-site +1

$50 - $60/hr

Loan Operations Associate Our client is a reputable financial services firm seeking to add a loan operations associate to join their growing team. We are ideally seeking candidates with 3+ years of ...

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How much do customer service operations associate jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for customer service operations associate in Basking Ridge, NJ is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What job categories do people searching Customer Service Operations Associate jobs in Basking Ridge, NJ look for? The top searched job categories for Customer Service Operations Associate jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Customer Service Operations Associate jobs? Cities near Basking Ridge, NJ with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Basking Ridge, NJ as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,109 per year, or $26.5 per hour.

Operations Associate

Alt Legal - IP Management Software

Manhattan, NY • On-site

Full-time

Posted 13 days ago

Job description

Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, our platform automates and simplifies IP management, helping legal professionals efficiently handle filings, manage deadlines, and identify infringement. Managing millions of filings, Alt Legal is recognized as one of the most respected trademark companies in the IP world.

Our mission is to make trademark professionals' lives easier through powerful automation, integrated tools, and exceptional customer service. JOB DESCRIPTION As an Operations Associate, you'll be reporting to the Operations team lead and will work closely with the CEO and other members of the leadership team to provide administrative assistance and operational support. As one of the key members of our team, you'll be tasked with the following: Provide operational support to Director of Operations and Operations team Contact customers regarding accounts receivable Providing general administrative and organizational support to internal team members, including the CEO.

Perform routine data entry and generate reports Organize and schedule meetings, conferences, virtual team events, and travel Answer telephone inquiries and manage email and Slack communications for senior leadership The ideal candidate will have some or all of the following attributes: Exceptional organizational and communication skills Incredibly detail oriented Experience with Google Docs and Google Sheets. Patience and the ability to maintain a positive attitude in high-pressure situations with multiple and often conflicting priorities Ability to assess own knowledge and ask questions Initiative and adaptability Ability to anticipate potential problems and propose solutions Good sense of humor WHY ALT LEGAL Alt Legal is a customerobsessed, forward‐thinking company that believes great technology should simplify and empower. Our mission is to transform intellectual property management through intuitive automation and exceptional service.

We're proud to support over 1,200 global law firms and companies—and even more excited about the growth potential ahead of us. We're a collaborative, kind, and diverse team that thrives in open, inclusive, and positive environments. We believe that a variety of perspectives leads to better ideas and stronger outcomes.

Founded on the values of innovation, simplicity, and support, we ensure that every team member can grow while making meaningful contributions. Alt Legal is LGBTQ+ friendly, and we enthusiastically encourage individuals of all backgrounds to apply. HOW TO APPLY If you're interested, please submit your application via our portal on our career page with a resume in PDF format and a short statement explaining your specific interest in this role as well as why you'd like to join the Alt Legal team (2–3 sentences).

We will review applications on a rolling basis. Please note: We're not accepting solicitations from recruiters or agencies for this position. All candidates must apply directly.

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