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Customer Service Operations Associate Jobs in Minnesota

VitalPath

Customer Service Associate

Saint Paul, MN · On-site

$23.08 - $28.38/hr

The individual collaborates cross-functionally with Commercial, Operations, Engineering, Supply ... Responsibilities The Customer Service Associate will be responsible for the following tasks:

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Customer Service Operations Associate information

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
What are the most commonly searched types of Customer Service Operations jobs in Minnesota? The most popular types of Customer Service Operations jobs in Minnesota are:
What are popular job titles related to Customer Service Operations Associate jobs in Minnesota? For Customer Service Operations Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Minnesota look for? The top searched job categories for Customer Service Operations Associate jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Service Operations Associate jobs? Cities in Minnesota with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Operations Associate

Operations Associate

Northwestern Mutual

Baxter, MN

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 11 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

145th of 281 rated insurance

Job description

Cowell Financialis an established, comprehensive financial advisory firm located in the beautiful Brainerd Lakes Area.We are committed to helping our clients achieve financial clarity and security through thoughtful advice and personalized service. As we grow, we're looking for a selfdisciplined, detailorientedOperations Associateto join our team and support the administrative backbone of our financial planning practice.


TheOperations Associatewill work closely with the Director of Operations to ensure smooth execution of investment and insurance-related processes. This role combines client communication with backend administration and is ideal for someone who enjoys working in a fast-paced, collaborative environment and takes pride in accuracy, follow-through, and exceptional client service.


Responsibilities include but are not limited to:

  • Support the Director of Operations on a full range of departmental tasks across investment and insurance workflows
  • Communicate directly with clients by phone and email to gather information, clarify instructions, and provide status updates
  • Prepare and submit applications, paperwork, and account forms for insurance and investment products
  • Execute directives reflecting client needs and internal priorities with precision and timeliness
  • Keep up to date on software updates, new product offerings, and compliance requirements
  • Participate in ongoing training and professional development to strengthen technical and industry knowledge


Qualifications:

  • 1-2 years of financial industry required
  • Post secondary degree preferred
  • Proficient with Microsoft Excel, Outlook, and Word
  • Strong written communication skills, including excellent grammar, punctuation, and typing skills
  • Demonstrated critical thinking and problem-solving ability
  • Meticulous attention to detail and commitment to accuracy
  • Proven ability to manage multiple projects and deadlines simultaneously
  • Strong sense of confidentiality and adherence to compliance standards
  • Welcomes and expects change and desires to work in a fast-paced, efficient, and high-performing environment
  • Reliable, deadline driven, and able to prioritize work effectively
  • Possesses a "can do," positive attitude
  • Preferred licensing: Life/Health, SIE, Series 6, Series 63, or Series 7


Benefits

  • Health insurance
  • Dental insurance
  • Long-term disability income plan
  • Life insurance
  • 401(k) with match
  • Professional designation program
  • Paid holidays & paid personal time off


David T Cowell uses Cowell Financial as a marketing name for doing business as representatives of Northwestern Mutual. Cowell Financial is not a registered investment adviser, broker-dealer, insurance agency or federal savings bank. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company, Milwaukee, WI (NM) (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. David T Cowell is an Insurance Agent of NM.

What Northwestern Mutual employees say

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Benefits

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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