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Customer Service Operations Associate Jobs in Minnesota

Factory Motor Parts

Operations Associate

Blaine, MN · On-site

$19/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Accurately pull customer orders * Participate in inventory cycle counts * Stock shelves as ...

LVMH

Operations Associate - Part Time

Rochester, MN · On-site

$18 - $23/hr

VOTRE PROFIL Operations Associate - Part Time Publiée le 20.04.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Minnesota? The most popular types of Customer Service Operations jobs in Minnesota are:
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Customer Service Operations Associate jobs near you
Operations Associate

Operations Associate

Northwestern Mutual

Minneapolis, MN • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

145th of 259 rated insurance

Job description

Salary: Starting at $65,000 depending on qualifications

Overall Function
Our team is looking for an ambitious individual who thrives in a fast-paced, team-focused work environment to join us as an Operations Associate. This role serves as a primary link between our internal departments, corporate home office, and the clients we serve. Successful completion of tasks and responsibilities in this role enables the team to focus their energy and efforts on revenue-generating activities, while fostering and developing impactful, enduring client relationships.


KEY RESPONSIBILITIES
Specific responsibilities may include but are not limited to:

CLIENT SERVICES & ADMINISTRATIVE SUPPORT

  • Edit, input, and distribute client meeting notes
  • Provide business operations & administrative support
  • Process address changes in CRM, CSS, and NetX360
  • Coordinate client gifts and tickets
    • Track gifts and tickets
    • Maintain Gift Log
  • Manage holiday card distribution
  • Track licensing and manage renewals and cancellations
  • Support client website needs, including:
    • Client registration
    • eDelivery setup
    • Account sharing between family members
  • Assist with client events
    • (Example: Severs Festival send invitations and track attendees)
  • Webinars
    • Send email invitations to quarterly webinars

SCHEDULING

  • Confirm client meetings
  • Schedule client reviews
  • Setup Zoom links and send calendar invitations
  • Maintain calendars for multiple advisors


PERFORMANCE SKILLS

  • High sense of urgency with strong attention to detail
  • Exceptional organizational skills with the ability to follow through and execute in a timely manner
  • Strong problem identification, analytical and resolution skills
  • Self-motivated with a high level of initiative and autonomy
  • Team-oriented mindset with a collaborative attitude


QUALIFICATIONS

  • Experience in administrative support or customer service; financial services experience preferred
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal supervision
  • Proficiency with Microsoft applications and accurate data entry
  • Ability to complete tasks within expected timeframes
  • Strong organizational and time-management skills
  • High level of accuracy with attention to detail
  • Proactive mindset with the ability to anticipate needs
  • Commitment to delivering an exceptional client experience


BENEFITS

  • Salary starting at $65,000
  • Health insurance
  • Dental insurance
  • Group Long-term disability income plan
  • Group Life Insurance
  • 401(k) with match (after 6 months of employment)
  • Paid holidays and paid personal time off


Clark Wealth Management & Insurance Services is a marketing name for doing business as representatives of Northwestern Mutual. Clark Wealth Management & Insurance Services is not a registered investment adviser, broker-dealer, insurance agency or federal savings bank. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI. To view detailed disclosures regarding individual representatives, view their information at https://clarkwealthmanagement.nm.com/

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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