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Customer Service Operations Associate Jobs in Arizona

Lyft

Operations Associate

Phoenix, AZ · On-site

... and organized Operations Associate to join our Phoenix team full-time. Reporting into the ... Impeccable customer service and problem-solving skills * Excellent, clear verbal and written ...

LVMH

Operations Associate - Part Time

Surprise, AZ · On-site

$18 - $20.50/hr

VOTRE PROFIL Operations Associate - Part Time Publiée le 27.07.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

LVMH

Operations Associate - Part Time

Tucson, AZ · On-site

$16.60 - $19.30/hr

VOTRE PROFIL Operations Associate - Part Time * NOUVEAU Publiée le 02.08.2026 Sephora Retail ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

LVMH

Operations Associate - Part Time

Scottsdale, AZ · On-site

$18 - $20.50/hr

VOTRE PROFIL Operations Associate - Part Time * NOUVEAU Publiée le 02.08.2026 Sephora Retail ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Arizona? The most popular types of Customer Service Operations jobs in Arizona are:
What are popular job titles related to Customer Service Operations Associate jobs in Arizona? For Customer Service Operations Associate jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Arizona look for? The top searched job categories for Customer Service Operations Associate jobs in Arizona are:
What cities in Arizona are hiring for Customer Service Operations Associate jobs? Cities in Arizona with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Service Operations Coordinator

Kimball Equipment Company

Phoenix, AZ

Full-time

Re-posted 16 days ago

Job description

Job Title: Service Operations Coordinator

Department: Service

Reports To: Operations Manager/General Manager

 Location: Phoenix

 Company: Kimball Equipment Company

About Us:

Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.

Position Summary:

The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.

Key Responsibilities:

Open, process, and close service work orders promptly and accurately.

Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups.

Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs.

Maintain accurate records of labor hours, parts usage, and service reports.

Process and submit invoices and warranty claims efficiently.

Ensure a high level of customer satisfaction through timely and professional communication.

Assist in ordering parts and coordinating logistics as needed for service jobs.

Support the Management group with reporting, scheduling, and departmental goals.

Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail.

Qualifications:

High school diploma or equivalent required; associate degree preferred.

2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.

Strong customer service skills with a professional and courteous demeanor.

Excellent written and verbal communication abilities.

High attention to detail and strong organizational skills.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Familiarity with ERP systems or service management software is a plus.

Ability to multitask and prioritize in a fast-paced, team-oriented environment.

Knowledge of heavy equipment, parts, or technical services is preferred.

Working Conditions:

Office environment with periodic exposure to the shop or yard.

Frequent communication via phone and email with customers and technicians.

Must be able to sit, stand, and use a computer for extended periods.

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