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Customer Service Mortgage Jobs (NOW HIRING)

Talascend

Mortgage Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

Mortgage Customer Service Representative Assist customers with FHA mortgage policies, leveraging industry knowledge to ensure accurate, compliant support. Job #135378 Manufacturing Indianapolis ...

New

Fifth Third

Mortgage Sales Assistant

Fort Wayne, IN · On-site

Minimum one-year customer service, mortgage processing or loan originations experience. * Broad understanding of residential mortgage loans. * Proven computer skills with knowledge of windows based ...

Home Access Financial LLC

Be Seen First

Mortgage Loan Officer - Spanish Speaking | Tampa, FL

Tampa, FL · On-site

Provide timely updates and a high level of customer service throughout the loan process. * Stay current on mortgage products, guidelines, compliance requirements, and market conditions. What We're ...

ABSM

Mortgage Loan Originator

Hialeah, FL

$100K/yr

We are looking for an experienced, service-oriented, and detail-oriented mortgage loan officer to ... customer interactions * Maintain and build relationships through networking and prospecting with ...

Home Access Financial LLC

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Mortgage Loan Officer - Spanish Speaking | Tampa, FL

Tampa, FL · On-site

Provide timely updates and a high level of customer service throughout the loan process. * Stay current on mortgage products, guidelines, compliance requirements, and market conditions. What We're ...

Choice Bank

Mortgage Loan Officer

Golden Valley, MN · On-site

Build customer relationships through the advising and servicing of mortgage loans. * Originate, evaluate, and structure residential mortgage loan applications. * Acquire and maintain accurate and ...

Choice Bank

Mortgage Loan Officer

Golden Valley, MN · On-site

Build customer relationships through the advising and servicing of mortgage loans. * Originate, evaluate, and structure residential mortgage loan applications. * Acquire and maintain accurate and ...

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Customer Service Mortgage information

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How much do customer service mortgage jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service mortgage in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service mortgage representative?

A Customer Service Mortgage representative is a professional who assists customers with their mortgage-related inquiries and concerns. They help answer questions about loan applications, payment processes, account status, and resolve any issues customers may have regarding their mortgage. These representatives act as a bridge between the customer and the mortgage lender, ensuring a smooth and positive experience throughout the life of the loan. Their responsibilities often include providing information, addressing complaints, processing payments, and guiding customers through various mortgage services.

What are some common challenges faced in a customer service mortgage role, and how can I prepare for them?

One common challenge in a Customer Service Mortgage role is handling complex inquiries from clients about loan terms, payments, and application statuses, often while managing a high call volume. You may also need to explain detailed mortgage processes to clients with varying levels of financial knowledge, requiring patience and strong communication skills. Being prepared to navigate strict regulatory guidelines and documentation requirements is essential. Building proficiency with mortgage servicing software and staying updated on lending policies will help you succeed and provide excellent support to clients.

What are the key skills and qualifications needed to thrive as a customer service mortgage representative, and why are they important?

To thrive as a Customer Service Mortgage Representative, you need strong knowledge of mortgage products, loan processing, and banking regulations, often supported by experience in finance or real estate. Familiarity with loan origination systems (LOS), customer relationship management (CRM) software, and compliance protocols is typically required. Outstanding communication, problem-solving skills, and patience help you effectively address client concerns and build trust. These skills are vital to ensuring customer satisfaction, maintaining regulatory compliance, and supporting smooth mortgage transactions.

What is the difference between Customer Service Mortgage vs Customer Service Loan Officer?

AspectCustomer Service MortgageCustomer Service Loan Officer
CredentialsTypically requires mortgage licensing, state-specific certificationsRequires loan originator license, state licensing, and certifications
Work EnvironmentBank or mortgage company, primarily office-basedBank, credit union, or mortgage firm, often client-facing
Job FocusAssisting clients through mortgage application processAssisting clients with various loan types, including personal and auto loans
Industry UsagePrimarily in mortgage lending sectorIn broader lending and banking sectors

Customer Service Mortgage specialists focus specifically on guiding clients through mortgage applications, requiring specialized licensing. Customer Service Loan Officers handle a wider range of loan products, often with broader licensing requirements. Both roles involve client interaction in banking environments but differ in scope and certifications.

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What cities are hiring for Customer Service Mortgage jobs?

Cities with the most Customer Service Mortgage job openings:

What states have the most Customer Service Mortgage jobs?

States with the most job openings for Customer Service Mortgage jobs include:

What job categories do people searching Customer Service Mortgage jobs look for?

The top searched job categories for Customer Service Mortgage jobs are:

Customer Service Mortgage jobs near you
Infographic showing various Customer Service Mortgage job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mortgage Loan Officer - Mount Pleasant

South Atlantic Bank

Mount Pleasant, SC • On-site

Full-time

Re-posted 18 days ago

Job description

JOB SUMMARY
Responsible for the marketing, sales, and origination of mortgage loan products within bank policies and procedures while providing excellent customer service. Mortgage Loan Officers should also refer mortgage clients for other bank products and services and participate in business development activities. This is an hourly + commission-based position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Implements effective mortgage marketing plans to meet or exceed mortgage production goals
  • Solicits residential first mortgages through contacts with realtors, builders, and developers.
  • Provides service and sound mortgage advice to customers and prospective customers seeking residential mortgage loans based on client needs as well as the bank's mortgage products.
  • Interviews applicants to develop information concerning their needs, desires, and earnings to assist in determining whether the loan will be an acceptable risk.
  • Obtains and analyzes pertinent financial and credit data.
  • Ensures the preparation and processing of forms and legal documents required for residential loans.
  • Assists Mortgage Operations with client, attorney or appraiser document follow-up as determined through quality control or post-closing review.
  • Negotiates terms and conditions of loan with mortgagors.
  • Keeps informed on trends and developments in the local real estate market, as well as the changing rules and regulations pertaining to both private and government-insured mortgages.
  • Relies on judgment and extensive experience to plan and accomplish goals.
  • Possess a good working knowledge of all regulatory requirements pertaining to the job function, including, but not limited to, BSA/AML, the U.S. Patriot Act, and privacy laws.
  • Responsible for compliance within described area of responsibility
  • Performs other duties as requested

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required to carry out the job. Other duties may be performed, both major and minor, which are not mentioned above. Specific activities may change from time to time.
QUALIFICATIONS
  • High school diploma or equivalent education required; bachelor's degree preferred
  • Minimum of two years of experience as a mortgage loan originator or loan officer with residential mortgage lending responsibilities and a solid knowledge of the local market
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Demonstrated interpersonal, customer service and negotiation skills
  • Proficiency with Microsoft Office including Word, Excel, and Outlook as well as relevant mortgage loan systems
  • Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role and applicable NMLS acceptable background check
  • Familiarity with regulations related to mortgage lending
  • Financial analysis, strong credit underwriting and analytical skills
  • Able to present at meetings and deal with the public effectively and confidently
  • Ability and desire to produce a high volume of work

AAP/EEO STATEMENT
This statement of policy reaffirms South Atlantic Bank's policy of equal employment opportunity in employment, compensation, training, transfers, promotions, and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.

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