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Mortgage Customer Service Representative Jobs (NOW HIRING)

Talascend

Mortgage Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

Mortgage Customer Service Representative Assist customers with FHA mortgage policies, leveraging industry knowledge to ensure accurate, compliant support. Job #135378 Manufacturing Indianapolis ...

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CrossCountry Mortgage

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

CrossCountry Mortgage Customer Service Representative (Dialer) CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over ...

MCI Careers

Remote Mortgage Customer Service Representative

$16.50 - $22.25/hr

This position supports customer service for mortgage customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best ...

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How much do mortgage customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for mortgage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a mortgage customer service representative?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns. This role requires strong communication skills, knowledge of mortgage processes, and the ability to handle customer issues efficiently. Representatives may also coordinate with other departments to ensure accurate information and customer satisfaction.

What are the key skills and qualifications needed to thrive as a mortgage customer service representative?

To thrive as a Mortgage Customer Service Representative, you need strong knowledge of mortgage products, lending processes, and customer account management, often supported by a high school diploma or related experience. Familiarity with loan origination software, CRM systems, and compliance protocols is typically required. Excellent communication, patience, and problem-solving skills help representatives effectively address borrower concerns and build trust. These abilities ensure smooth loan processing, regulatory compliance, and positive customer experiences, which are crucial for organizational success.

What are the main responsibilities of a mortgage customer service representative?

A Mortgage Customer Service Representative primarily assists borrowers with inquiries regarding their mortgage applications, payments, escrow accounts, and loan terms. Daily tasks often involve responding to customer calls and emails, processing payments, researching account issues, and collaborating with underwriting, loan officers, and other departments to resolve concerns efficiently. You may also help customers navigate online account tools and explain complex loan documentation in simple terms. This role requires strong attention to detail and the ability to manage multiple cases at once, making it both dynamic and customer-focused.

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Who are the top companies hiring for Mortgage Customer Service Representative jobs?

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What states have the most Mortgage Customer Service Representative jobs?

States with the most job openings for Mortgage Customer Service Representative jobs include:

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Mortgage Customer Service Representative jobs near you
Infographic showing various Mortgage Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mortgage Customer Service Representative

Talascend

Troy, MI • On-site

$15 - $20.50/hr

Other

Posted 2 days ago

New

Job description

Mortgage Customer Service Representative
Assist customers with FHA mortgage policies, leveraging industry knowledge to ensure accurate, compliant support.
Job #135378
Manufacturing
Indianapolis, Indiana
Apply Now
Talascend is currently seeking a Mortgage Customer Service Representative for a contract opportunity with our client in Indianapolis, Indiana.
Overview
This role involves providing excellent customer service within a call center environment, supporting the US Department of Housing and Urban Development (HUD) by assisting with FHA mortgage policies and procedures. The position requires handling a variety of calls and emails, utilizing mortgage industry knowledge, and documenting interactions accurately.
Responsibilities

  • Provide customer service via calls and emails regarding FHA guidelines and procedures
  • Use knowledge databases to locate answers and acknowledge client requests
  • Follow standard operating procedures for various topics and contact channels
  • Document all contacts in a database
  • Stay updated on FHA mortgage processes and procedures
Qualifications
  • High school diploma or GED
  • Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer)
  • Minimum of 1 year of contact center experience or telephone customer service experience
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Preferred Qualifications
  • FHA knowledge/background
  • Bilingual in English and Spanish (verbal and written)
  • Contact center experience (omnichannel)

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.

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