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How much do mortgage customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for mortgage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the main responsibilities of a mortgage customer service representative?

A Mortgage Customer Service Representative primarily assists borrowers with inquiries regarding their mortgage applications, payments, escrow accounts, and loan terms. Daily tasks often involve responding to customer calls and emails, processing payments, researching account issues, and collaborating with underwriting, loan officers, and other departments to resolve concerns efficiently. You may also help customers navigate online account tools and explain complex loan documentation in simple terms. This role requires strong attention to detail and the ability to manage multiple cases at once, making it both dynamic and customer-focused.

What is a mortgage customer service representative?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns. This role requires strong communication skills, knowledge of mortgage processes, and the ability to handle customer issues efficiently. Representatives may also coordinate with other departments to ensure accurate information and customer satisfaction.

What are the key skills and qualifications needed to thrive as a mortgage customer service representative?

To thrive as a Mortgage Customer Service Representative, you need strong knowledge of mortgage products, lending processes, and customer account management, often supported by a high school diploma or related experience. Familiarity with loan origination software, CRM systems, and compliance protocols is typically required. Excellent communication, patience, and problem-solving skills help representatives effectively address borrower concerns and build trust. These abilities ensure smooth loan processing, regulatory compliance, and positive customer experiences, which are crucial for organizational success.

More about Mortgage Customer Service Representative jobs
What cities are hiring for Mortgage Customer Service Representative jobs? Cities with the most Mortgage Customer Service Representative job openings:
What states have the most Mortgage Customer Service Representative jobs? States with the most job openings for Mortgage Customer Service Representative jobs include:
What job categories do people searching Mortgage Customer Service Representative jobs look for? The top searched job categories for Mortgage Customer Service Representative jobs are:
Mortgage Customer Service Representative jobs near you
Infographic showing various Mortgage Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mortgage Customer Service Representative

LHH US

Tempe, AZ

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Mortgage Customer Service Representative
LHH Recruiting is assisting our client in Tempe, AZ to hire on a contract basis a Mortgage Customer Service Representative. The ideal candidate will have at least 2 years of experience in the mortgage servicing industry, proficiency with MSP Mortgage software, and a proven ability to communicate effectively with customers over the phone.
Responsibilities:
  • Provide exceptional customer service to mortgage clients via phone, addressing inquiries and resolving issues related to mortgage servicing.
  • Utilize MSP Mortgage software to access, update, and manage customer accounts.
  • Research and resolve account discrepancies, payment issues, and servicing questions.
  • Collaborate with internal teams to ensure timely and accurate processing of customer requests.
  • Maintain detailed records of customer interactions and follow up as needed.
  • Ensure compliance with company policies and industry regulations.
Requirements:
  • Minimum 2 years of experience in the mortgage industry
  • Proficiency with MSP Mortgage software
  • Experience speaking with customers over the phone
  • Strong communication and problem-solving skills
  • Attention to detail and ability to multitask
  • High school diploma or equivalent; additional education a plus
Pay Details: $20.00 to $23.00 per hour
Search managed by: Chris Collins
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.