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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation * Foreclosure Prevention * Bankruptcy * Payment Arrangements * Reinstatement * Promise to Pay * Forbearance * MSP * ICE ...

New American Funding

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative The Customer Service Representative works with the Inside Loan ... Input data into computer system as it relates to information gathered for the mortgage loan.

ASCENDING

Mortgage Customer Services Specialist

Richmond, VA · On-site

$16.75 - $22/hr

Collections or customer service experience (mortgage servicing preferred). * Working knowledge of FHA, Client, Freddie Mac, VA, and USDA default servicing guidelines. * Proficiency with the MSP ...

Mmbba

$22 - $23/hr

Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a ...

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How much do mortgage customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for mortgage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a mortgage customer service representative?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns. This role requires strong communication skills, knowledge of mortgage processes, and the ability to handle customer issues efficiently. Representatives may also coordinate with other departments to ensure accurate information and customer satisfaction.

What are the key skills and qualifications needed to thrive as a mortgage customer service representative?

To thrive as a Mortgage Customer Service Representative, you need strong knowledge of mortgage products, lending processes, and customer account management, often supported by a high school diploma or related experience. Familiarity with loan origination software, CRM systems, and compliance protocols is typically required. Excellent communication, patience, and problem-solving skills help representatives effectively address borrower concerns and build trust. These abilities ensure smooth loan processing, regulatory compliance, and positive customer experiences, which are crucial for organizational success.

What are the main responsibilities of a mortgage customer service representative?

A Mortgage Customer Service Representative primarily assists borrowers with inquiries regarding their mortgage applications, payments, escrow accounts, and loan terms. Daily tasks often involve responding to customer calls and emails, processing payments, researching account issues, and collaborating with underwriting, loan officers, and other departments to resolve concerns efficiently. You may also help customers navigate online account tools and explain complex loan documentation in simple terms. This role requires strong attention to detail and the ability to manage multiple cases at once, making it both dynamic and customer-focused.

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Mortgage Customer Service Representative jobs near you
Infographic showing various Mortgage Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mortgage Customer Service Specialist

Los Angeles, CA • On-site

Consolidated Analytics, Inc.
Finance and Insurance • 201 - 500 employees
Learn more about Consolidated Analytics, Inc.external

$18.25 - $24.25/hr

Other

Medical, Dental, Vision, Life

Re-posted 10 days ago

Job description

The Mortgage Customer Service Specialist role is responsible for required system maintenance on client's mortgage servicing system including those resulting from the California wildfires.
PRIMARY Responsibilities - Ability to complete system changes, waivers, and maintenance for:

  • Disaster recovery loan payment deferrals on the servicing system.
  • Deferral and late fee waiver applicability review against GSE guidelines
  • Loan system changes based on disaster declared areas specific to CA wildfire
SECONDARY Responsibilities:
  • Process payment of taxes, insurance, PMI, etc., Understand Variable plans, changes, interest rates, periodic rate caps, floors, ceiling, amortizations etc.,
  • Familiarity with consumer regulations pertaining to Credit Bureau reporting, dispute resolution, Civil Service Members Relief Act, RESPA is required.
  • Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
Qualifications:
  • 5 years of Mortgage Servicing experience loan system changes and maintenance for loan payment deferrals, other system updates as required, processing GSE late fee waivers related to disaster events, such as wildfires, floods, hurricanes, etc.
  • Extensive knowledge of all mortgage servicing investor rules pertaining for disaster assistance for GSE, GOV, Private and Bank-owned portfolios
  • Proven ability to effectively provide across enterprise, hands-on support to the servicing operations areas during the mortgage servicing system conversion, maintaining production and quality
  • Excellent written and verbal communications skills, organizational and time management skills, and the ability to interface confidently with investor/clients, auditors, and management
  • Must be willing to work PST hours
Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & Disability Insurances

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