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Mortgage Customer Service Representative Jobs (NOW HIRING)

MCI Careers

Remote Mortgage Customer Service Representative

$16.50 - $22.25/hr

This position supports customer service for mortgage customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Customer Service Representative * Call Center Representative * Mortgage Operations * Loan Servicing * Escrow * Mortgage Payments * Banking * Financial Services * Borrower Support * Account ...

Customer Service

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation * Foreclosure Prevention * Bankruptcy * Payment Arrangements * Reinstatement * Promise to Pay * Forbearance * MSP * ICE ...

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How much do mortgage customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for mortgage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the main responsibilities of a mortgage customer service representative?

A Mortgage Customer Service Representative primarily assists borrowers with inquiries regarding their mortgage applications, payments, escrow accounts, and loan terms. Daily tasks often involve responding to customer calls and emails, processing payments, researching account issues, and collaborating with underwriting, loan officers, and other departments to resolve concerns efficiently. You may also help customers navigate online account tools and explain complex loan documentation in simple terms. This role requires strong attention to detail and the ability to manage multiple cases at once, making it both dynamic and customer-focused.

What is a mortgage customer service representative?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns. This role requires strong communication skills, knowledge of mortgage processes, and the ability to handle customer issues efficiently. Representatives may also coordinate with other departments to ensure accurate information and customer satisfaction.

What are the key skills and qualifications needed to thrive as a mortgage customer service representative?

To thrive as a Mortgage Customer Service Representative, you need strong knowledge of mortgage products, lending processes, and customer account management, often supported by a high school diploma or related experience. Familiarity with loan origination software, CRM systems, and compliance protocols is typically required. Excellent communication, patience, and problem-solving skills help representatives effectively address borrower concerns and build trust. These abilities ensure smooth loan processing, regulatory compliance, and positive customer experiences, which are crucial for organizational success.

More about Mortgage Customer Service Representative jobs
What cities are hiring for Mortgage Customer Service Representative jobs? Cities with the most Mortgage Customer Service Representative job openings:
Who are the top companies hiring for Mortgage Customer Service Representative jobs? The top employers for Mortgage Customer Service Representative jobs are:
What states have the most Mortgage Customer Service Representative jobs? States with the most job openings for Mortgage Customer Service Representative jobs include:
What job categories do people searching Mortgage Customer Service Representative jobs look for? The top searched job categories for Mortgage Customer Service Representative jobs are:
Mortgage Customer Service Representative jobs near you
Infographic showing various Mortgage Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mortgage Servicing - Customer Service Representative

Leidos

Albuquerque, NM • On-site

$20 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 22 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

77th of 485 rated business services

Job description

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM.
Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
What's in it for you?
  • Monday - Friday schedule with no weekend work.
  • Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
  • Immediate and ongoing training to support your success.
  • Discounted Leidos stock purchase and other Employee Discounts.
  • Company-wide career mobility.
  • Company-sponsored Public Trust eligibility upon hire.
  • Voluntary overtime may be available based on business needs.
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
  • 11 paid holidays per year.

Mortgage Servicing opportunities available:
  • 9:35am - 6:05pm EST. (subject to change based on customer needs).

As a Mortgage Servicing Customer Service Representative, you will:
  • Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all of your contacts in a database.
  • Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Servicing Customer Service Representative, you will possess:
  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Strong written and verbal communication skills, including telephone etiquette.
  • Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:
  • High School diploma or General Educational Development (GED) certificate.
  • Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).
  • Minimum of 1 year of contact center experience or telephone customer service experience.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Desired Qualifications:
  • FHA knowledge/experience.
  • Contact Center experience (Omnichannel).

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
** The pay for this position is $20-$22 per hour.**
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
May 29, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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