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Mortgage Customer Services Specialist

Richmond, VA · On-site

$16.75 - $22/hr

Collections or customer service experience (mortgage servicing preferred). * Working knowledge of FHA, Client, Freddie Mac, VA, and USDA default servicing guidelines. * Proficiency with the MSP ...

Cascade Financial Services

Customer Service Representative

$16.50 - $22.25/hr

How You'll Do It: * Service mortgage lending customers via inbound and outbound calls, and written communication. * Answer customer inquiries about their mortgage loan, including payment status ...

Flat Branch Home Loans

Customer Service Specialist

$18 - $21/hr

Builds and maintain business relationship with our mortgage customers by providing prompt and ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

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How much do mortgage customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for mortgage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the main responsibilities of a mortgage customer service representative?

A Mortgage Customer Service Representative primarily assists borrowers with inquiries regarding their mortgage applications, payments, escrow accounts, and loan terms. Daily tasks often involve responding to customer calls and emails, processing payments, researching account issues, and collaborating with underwriting, loan officers, and other departments to resolve concerns efficiently. You may also help customers navigate online account tools and explain complex loan documentation in simple terms. This role requires strong attention to detail and the ability to manage multiple cases at once, making it both dynamic and customer-focused.

What is a mortgage customer service representative?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns. This role requires strong communication skills, knowledge of mortgage processes, and the ability to handle customer issues efficiently. Representatives may also coordinate with other departments to ensure accurate information and customer satisfaction.

What are the key skills and qualifications needed to thrive as a mortgage customer service representative?

To thrive as a Mortgage Customer Service Representative, you need strong knowledge of mortgage products, lending processes, and customer account management, often supported by a high school diploma or related experience. Familiarity with loan origination software, CRM systems, and compliance protocols is typically required. Excellent communication, patience, and problem-solving skills help representatives effectively address borrower concerns and build trust. These abilities ensure smooth loan processing, regulatory compliance, and positive customer experiences, which are crucial for organizational success.

More about Mortgage Customer Service Representative jobs
What cities are hiring for Mortgage Customer Service Representative jobs? Cities with the most Mortgage Customer Service Representative job openings:
Who are the top companies hiring for Mortgage Customer Service Representative jobs? The top employers for Mortgage Customer Service Representative jobs are:
What states have the most Mortgage Customer Service Representative jobs? States with the most job openings for Mortgage Customer Service Representative jobs include:
What job categories do people searching Mortgage Customer Service Representative jobs look for? The top searched job categories for Mortgage Customer Service Representative jobs are:
Mortgage Customer Service Representative jobs near you
Infographic showing various Mortgage Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mortgage Customer Service Specialist - Irving, TX

Agility 360

Irving, TX • On-site

$16.25 - $21.50/hr

Contractor

Posted 5 days ago

Job description

Mortgage Customer Service Specialist (Irving, TX)
Agility 360 is searching for experienced MORTGAGE Industry Personnel interested in a contract-to-hire, ONSITE Customer Service role in the Irving, Texas area. The Mortgage Customer Service Specialist will be tasked with a variety of duties and responsibilities such as updating database with insurance for various collateral. Ensuring delivery of high quality and accurate customer service while maintaining solid customer relationships by handling questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls.. Knowledge areas include: Mortgage Originations and Servicing. Working additional inbound interactions such as real time chats and emails.
Responsibilities
  • Provides timely and accurate information to incoming borrower calls, as well as outgoing.
  • Handle servicing for mortgages that may be delinquent as well as current accounts.
  • Answer general account information pertaining to mortgage loan inquiries
  • Take payments from customers over the phone
  • Help customers navigate the website for payment and account information
  • Identify financial hardships and connect borrower with their loss mitigation agent
  • Responsible for meeting legal requirements and following internal policies

Qualifications / Skills
  • 2-5 years prior Customer service experience.
  • Minimum 1 year of phone experience
  • Basic computer skills
  • Basic knowledge of Microsoft Office Suite such as Excel, Word
  • Typing speed of 25 WPM
  • Customer/Client Focus
  • Previous Mortgage Industry experience REQUIRED
  • Education & Professional Experience: Graduation from a credited High School (Diploma) or GED is required. Entry level role, minimal experienced required.
  • Critical Thinking Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner..
  • Customer Service Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner.
  • Multi-Task Ability: Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others' dignity. Works with management to build a strong cohesive team environment where every individual is valued.
  • Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences.
  • Initiative: Seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to learn and correct, anticipates issues, and moves to resolve them.
  • Accountability: Takes ownership of one's accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.
  • Technical Proficiency: Experience with MS Office with particular emphasis on MS Word & Outlook

Details
  • 3-6 month, contract-to-hire
  • Location: ON-SITE in Irving, TX
  • Pay rate: Based on shift and experience
  • Employment consideration is contingent on passing a background check

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