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Mortgage Customer Service Representative Jobs (NOW HIRING)

Robert Half

Customer Service Representative

Phoenix, AZ · On-site

$19.50/hr

We are looking for a Customer Service Representative to support homeowners with a wide range of mortgage-related inquiries in Phoenix, Arizona. This is a Contract position suited for someone who ...

Security Federal

Customer Service Representative

Irmo, SC · On-site

$13 - $17.75/hr

... Mortgage and Real Estate Loans, Health Savings accounts, Individual Retirement Accounts, Insurance and Trust Services. As needed, the CSR will also serve as a vault custodian and provide teller ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Didlake, Inc. is a nonprofit rehabilitation services organization ... Answers routine questions from the public on FHA mortgage programs and HUD properties. * Utilize ...

Access Dubuque

Customer Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

... Mortgage/Financial Services Clerical/Office Administration Customer Service Environmental/Quality ... Representative Cottingham & Butler/ SISCO TRIO Student Support Services Tutor Coordinator ...

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

As a Customer Service Representative , you will assist renters, homebuyers, and homeowners ... FHA) mortgage programs through ongoing training while delivering excellent customer service to ...

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How much do mortgage customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for mortgage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a mortgage customer service representative?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns. This role requires strong communication skills, knowledge of mortgage processes, and the ability to handle customer issues efficiently. Representatives may also coordinate with other departments to ensure accurate information and customer satisfaction.

What are the key skills and qualifications needed to thrive as a mortgage customer service representative?

To thrive as a Mortgage Customer Service Representative, you need strong knowledge of mortgage products, lending processes, and customer account management, often supported by a high school diploma or related experience. Familiarity with loan origination software, CRM systems, and compliance protocols is typically required. Excellent communication, patience, and problem-solving skills help representatives effectively address borrower concerns and build trust. These abilities ensure smooth loan processing, regulatory compliance, and positive customer experiences, which are crucial for organizational success.

What are the main responsibilities of a mortgage customer service representative?

A Mortgage Customer Service Representative primarily assists borrowers with inquiries regarding their mortgage applications, payments, escrow accounts, and loan terms. Daily tasks often involve responding to customer calls and emails, processing payments, researching account issues, and collaborating with underwriting, loan officers, and other departments to resolve concerns efficiently. You may also help customers navigate online account tools and explain complex loan documentation in simple terms. This role requires strong attention to detail and the ability to manage multiple cases at once, making it both dynamic and customer-focused.

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Mortgage Customer Service Representative jobs near you
Infographic showing various Mortgage Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Hildale, UT • On-site

Village Capital & Investment
Finance and Insurance • 51 - 200 employees
Learn more about Village Capital & Investmentexternal

$13 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Job Title: Customer Service Representative

Location: Hildale, UT

Job Type: Full Time

Company: Village Capital & Investment LLC


Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

  • Receiving inbound calls from current and potential clients
  • Place outbound calls to follow up with clients on a resolution to their issue
  • Assisting with their basic mortgage needs to achieve one call resolution
  • Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
  • Partner with internal and external departments to resolve client issues

Basic Qualifications:

  • High school or equivalent (Preferred)
  • Computer skills: 1 year (Preferred)
  • Customer Service Experience
  • Excellent Phone Etiquette
  • Keeping composure during stressful predicaments
  • Possess a strong work-ethic
  • Must be attentive to detail
  • Must be computer proficient (Excel, Word, Gmail, Google, etc.)
  • Always seeking to improve
  • Commitment to confidentiality
  • Essential organizational skills
  • Exceptional verbal and written communication

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

In Summary:

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!

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