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Customer Service Mortgage Jobs in Raleigh, NC (NOW HIRING)

TowneBank Mortgage

Mortgage Loan Officer

Cary, NC · On-site

Join us at TowneBank Mortgage! About Us: Inspired by our hometown roots, TowneBank Mortgage is ... Provides service to applicants and prospective customers seeking home loan, including interviewing ...

TowneBank Mortgage

Mortgage Loan Officer

Cary, NC · On-site

Join us at TowneBank Mortgage! About Us: Inspired by our hometown roots, TowneBank Mortgage is ... Provides service to applicants and prospective customers seeking home loan, including interviewing ...

TowneBank Mortgage

Mortgage Loan Officer

Raleigh, NC · On-site

Join us at TowneBank Mortgage! About Us: Inspired by our hometown roots, TowneBank Mortgage is ... Provides service to applicants and prospective customers seeking home loan, including interviewing ...

TowneBank Mortgage

Mortgage Loan Officer

Raleigh, NC · On-site

Join us at TowneBank Mortgage! About Us: Inspired by our hometown roots, TowneBank Mortgage is ... Provides service to applicants and prospective customers seeking home loan, including interviewing ...

Fnbcorp

Mortgage Loan Sales

Raleigh, NC · On-site

Provides excellent service and supports an outstanding customer mortgage experience. Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates ...

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All JobsCustomer Service Mortgage JobsCustomer Service Mortgage Jobs in Raleigh, NC

Customer Service Mortgage information

See Raleigh, NC salary details

$9

$18

$26

How much do customer service mortgage jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service mortgage in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a customer service mortgage representative?

A Customer Service Mortgage representative is a professional who assists customers with their mortgage-related inquiries and concerns. They help answer questions about loan applications, payment processes, account status, and resolve any issues customers may have regarding their mortgage. These representatives act as a bridge between the customer and the mortgage lender, ensuring a smooth and positive experience throughout the life of the loan. Their responsibilities often include providing information, addressing complaints, processing payments, and guiding customers through various mortgage services.

What are some common challenges faced in a customer service mortgage role, and how can I prepare for them?

One common challenge in a Customer Service Mortgage role is handling complex inquiries from clients about loan terms, payments, and application statuses, often while managing a high call volume. You may also need to explain detailed mortgage processes to clients with varying levels of financial knowledge, requiring patience and strong communication skills. Being prepared to navigate strict regulatory guidelines and documentation requirements is essential. Building proficiency with mortgage servicing software and staying updated on lending policies will help you succeed and provide excellent support to clients.

What are the key skills and qualifications needed to thrive as a customer service mortgage representative, and why are they important?

To thrive as a Customer Service Mortgage Representative, you need strong knowledge of mortgage products, loan processing, and banking regulations, often supported by experience in finance or real estate. Familiarity with loan origination systems (LOS), customer relationship management (CRM) software, and compliance protocols is typically required. Outstanding communication, problem-solving skills, and patience help you effectively address client concerns and build trust. These skills are vital to ensuring customer satisfaction, maintaining regulatory compliance, and supporting smooth mortgage transactions.

What is the difference between Customer Service Mortgage vs Customer Service Loan Officer?

AspectCustomer Service MortgageCustomer Service Loan Officer
CredentialsTypically requires mortgage licensing, state-specific certificationsRequires loan originator license, state licensing, and certifications
Work EnvironmentBank or mortgage company, primarily office-basedBank, credit union, or mortgage firm, often client-facing
Job FocusAssisting clients through mortgage application processAssisting clients with various loan types, including personal and auto loans
Industry UsagePrimarily in mortgage lending sectorIn broader lending and banking sectors

Customer Service Mortgage specialists focus specifically on guiding clients through mortgage applications, requiring specialized licensing. Customer Service Loan Officers handle a wider range of loan products, often with broader licensing requirements. Both roles involve client interaction in banking environments but differ in scope and certifications.

What are popular job titles related to Customer Service Mortgage jobs in Raleigh, NC?

For Customer Service Mortgage jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Mortgage jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Mortgage jobs in Raleigh, NC are:

Customer Service Mortgage jobs near you
Infographic showing various Customer Service Mortgage job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Mortgage Loan Officer Assistant

TowneBank Mortgage

Raleigh, NC

Full-time

Posted 9 days ago

Job description

Serving Others. Enriching Lives. 
Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated mortgage professionals. We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members. 

Join us at Coastal Towne Mortgage! 
Inspired by our hometown roots, TowneBank Mortgage is committed to providing our borrowers with a personalized mortgage experience. As a division of TowneBank, we uphold the principles and philosophies that have been established by our hometown traditions. Coastal Towne Mortgage provides the personal experience that you expect from a hometown lender with the most advanced technology available to offer affordable loans, quick processing and exceptional service.

What You’ll Be Doing
You’ll play a key role in keeping the mortgage process moving efficiently and delivering an exceptional experience to borrowers and partners.

Your day-to-day may include:

Facilitating accurate and timely completion of loan applications

Making initial contact and following up with borrowers

Taking loan applications and gathering underwriting documentation (credit docs, disclosures, etc.)

Supporting clients throughout the mortgage process from start to finish

Entering data into the Loan Origination System

Handling administrative and organizational tasks

Assisting with marketing and promotion of the Loan Officer’s business

Attending Loan Officer meetings and real estate partner events

Communicating professionally with borrowers, Loan Officers, and internal teams

Building relationships with realtors, builders, and referral partners

Following all AML / BSA compliance requirements

What You Need to Succeed

Valid NMLS number (or ability to obtain one)
Two or more years of experience working as a Loan Officer Assistant or Processor

High school diploma or equivalent

Strong organizational skills and attention to detail

Excellent verbal and written communication

Ability to thrive in a fast-paced mortgage banking environment


 Bonus Points If You Have

Microsoft Office experience

Relationships with real estate professionals or referral sources

Background in customer service, sales, real estate, or mortgage banking

Why You’ll Love This Role

You’ll be part of a collaborative, supportive team that values relationships, professionalism, and helping people achieve their homeownership dreams. Every day brings something new and your work truly makes a difference.

Physically you can anticipate to:

Express or exchange ideas by means of the spoken word via email and verbally

Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time

Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation

Not substantially exposed to adverse environmental conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
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