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Customer Service Mortgage Jobs (NOW HIRING)

ABSM

Mortgage Loan Officer Assistant

Hialeah, FL · On-site

$45K/yr

We are looking for a skilled mortgage loan officer assistant to join our top-producing team and ... This position requires a unique mix of sales and customer service skills, plus the ability to ...

LHH US

Mortgage Customer Service

Albuquerque, NM · On-site

$20/hr

Mortgage Customer Service LHH Recruitment Solutions is working with a well known organization in Albuquerque who is in search of a customer service representative to join their team. This is an ...

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Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

No Mortgage experience necessary * Comfortable with technology (experience using dual monitors ... If you are a motivated individual with a passion for client services, we encourage you to apply.

LHH US

Mortgage Customer Service

Albuquerque, NM

$20/hr

Mortgage Customer Service LHH Recruitment Solutions is working with a well known organization in Albuquerque who is in search of a customer service representative to join their team. This is an ...

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All JobsCustomer Service Mortgage Jobs

Customer Service Mortgage information

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How much do customer service mortgage jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer service mortgage in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Mortgage representative?

A Customer Service Mortgage representative is a professional who assists customers with their mortgage-related inquiries and concerns. They help answer questions about loan applications, payment processes, account status, and resolve any issues customers may have regarding their mortgage. These representatives act as a bridge between the customer and the mortgage lender, ensuring a smooth and positive experience throughout the life of the loan. Their responsibilities often include providing information, addressing complaints, processing payments, and guiding customers through various mortgage services.

How much does a mortgage broker make on a $500,000 mortgage?

A mortgage broker typically earns a commission based on a percentage of the loan amount, often around 0.5% to 1%, which would be approximately $2,500 to $5,000 on a $500,000 mortgage. Their income can also include fees or bonuses, and it depends on the broker's agreements and the lender's policies.

What does a mortgage customer service representative do?

A mortgage customer service representative assists clients with their mortgage accounts by answering questions, resolving issues, and providing information about loan processes, payments, and escrow. They often use customer relationship management (CRM) tools and need strong communication skills to ensure customer satisfaction and compliance with lending regulations.

What are some common challenges faced in a Customer Service Mortgage role, and how can I prepare for them?

One common challenge in a Customer Service Mortgage role is handling complex inquiries from clients about loan terms, payments, and application statuses, often while managing a high call volume. You may also need to explain detailed mortgage processes to clients with varying levels of financial knowledge, requiring patience and strong communication skills. Being prepared to navigate strict regulatory guidelines and documentation requirements is essential. Building proficiency with mortgage servicing software and staying updated on lending policies will help you succeed and provide excellent support to clients.

How much does a loan officer make on a $500,000 loan?

A loan officer typically earns a commission or fee based on the loan amount, often around 1% to 2%, which would be $5,000 to $10,000 on a $500,000 loan. Their total compensation may also include a base salary, depending on the employer, and they often work in a sales-driven environment requiring licensing and strong customer service skills.

What is the difference between Customer Service Mortgage vs Customer Service Loan Officer?

AspectCustomer Service MortgageCustomer Service Loan Officer
CredentialsTypically requires mortgage licensing, state-specific certificationsRequires loan originator license, state licensing, and certifications
Work EnvironmentBank or mortgage company, primarily office-basedBank, credit union, or mortgage firm, often client-facing
Job FocusAssisting clients through mortgage application processAssisting clients with various loan types, including personal and auto loans
Industry UsagePrimarily in mortgage lending sectorIn broader lending and banking sectors

Customer Service Mortgage specialists focus specifically on guiding clients through mortgage applications, requiring specialized licensing. Customer Service Loan Officers handle a wider range of loan products, often with broader licensing requirements. Both roles involve client interaction in banking environments but differ in scope and certifications.

What are the key skills and qualifications needed to thrive as a Customer Service Mortgage Representative, and why are they important?

To thrive as a Customer Service Mortgage Representative, you need strong knowledge of mortgage products, loan processing, and banking regulations, often supported by experience in finance or real estate. Familiarity with loan origination systems (LOS), customer relationship management (CRM) software, and compliance protocols is typically required. Outstanding communication, problem-solving skills, and patience help you effectively address client concerns and build trust. These skills are vital to ensuring customer satisfaction, maintaining regulatory compliance, and supporting smooth mortgage transactions.

What is the highest paying job in the mortgage industry?

In the mortgage industry, senior roles such as Mortgage Vice President, Mortgage Director, or Regional Manager tend to have the highest salaries, often exceeding six figures. These positions require extensive experience, leadership skills, and often involve overseeing multiple branches or teams, with compensation including base salary, bonuses, and incentives.
More about Customer Service Mortgage jobs
What cities are hiring for Customer Service Mortgage jobs? Cities with the most Customer Service Mortgage job openings:
What states have the most Customer Service Mortgage jobs? States with the most job openings for Customer Service Mortgage jobs include:
What job categories do people searching Customer Service Mortgage jobs look for? The top searched job categories for Customer Service Mortgage jobs are:
Customer Service Mortgage jobs near you
Infographic showing various Customer Service Mortgage job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Sun West Mortgage-Since 1980

Guaynabo, PR • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Sun West is a nationwide full-service mortgage seller /servicer with over 42 years of experience. As one of the fastest growing mortgage bankers we provide exceptional service, technology, and product innovation. Sun West has set the mark in the Mortgage industry as one of the leading company’s offering a full product set including Conventional, Jumbo, FHA, VA, 203K, single close construction, Reverse Mortgages, Non QM, Investor Loans and other specialty products.

We are looking for people who learn quickly, multitask, have the ability to disseminate technical information and communicate it to homeowners.

  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent time management skills.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information.
  • Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
  • Bilingual / Fluent English - required
  • Demonstrate excellence in internal/external customer service.
  • Excellent verbal and written communication.
  • Ability to comprehend and follow directions.
  • Strong attention to detail.
  • Customer service focused.
  • Proven experience with listening and eliciting information effectively.
  • Demonstrated excellent verbal and written communications skills.
  • Strong PC skills including ability to troubleshoot common problems.

Company Description

Sun West Mortgage Company, Inc. is an Equal Opportunity Employer. The company and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, medical condition, marital status, or any other factor prohibited by federal, state, provincial, and municipal laws.