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Customer Service Manufacturing Jobs in Virginia (NOW HIRING)

Arconic

Project Manager (Customer Service)

Harrisonburg, VA · On-site

$76K - $97K/yr

Order management process flow throughout the front-end and manufacturing process (estimating ... Customer service skills including prompt response time and documentation. * Excellent time ...

Abbott

Senior Supervisor, Customer Service

Richmond, VA

$19 - $26.25/hr

This role drives customer satisfaction and service performance to strengthen the Abbott brand by ... functions-manufacturing, shipping, applications, sales, accounting, R&D, and quality-to align ...

Abbott

Senior Supervisor, Customer Service

Richmond, VA · On-site

$19 - $26.25/hr

This role drives customer satisfaction and service performance to strengthen the Abbott brand by ... functions-manufacturing, shipping, applications, sales, accounting, R&D, and quality-to align ...

Abbott

Senior Supervisor, Customer Service

Richmond, VA · On-site

$19 - $26.25/hr

This role drives customer satisfaction and service performance to strengthen the Abbott brand by ... functions-manufacturing, shipping, applications, sales, accounting, R&D, and quality-to align ...

Abbott

Senior Supervisor, Customer Service

Richmond, VA · On-site

$19 - $26.25/hr

This role drives customer satisfaction and service performance to strengthen the Abbott brand by ... functions-manufacturing, shipping, applications, sales, accounting, R&D, and quality-to align ...

Abbott

Senior Supervisor, Customer Service

Richmond, VA · On-site

$19 - $26.25/hr

This role drives customer satisfaction and service performance to strengthen the Abbott brand by ... functions-manufacturing, shipping, applications, sales, accounting, R&D, and quality-to align ...

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How much do customer service manufacturing jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service manufacturing in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer service manufacturing?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What are the key skills and qualifications needed to thrive in customer service manufacturing?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What are some typical challenges faced in a customer service manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What are 5 careers in customer service manufacturing?

Five careers in customer service manufacturing include Customer Service Representative, Technical Support Specialist, Quality Assurance Coordinator, Manufacturing Support Associate, and Service Technician. These roles often require strong communication skills, problem-solving abilities, and familiarity with manufacturing processes and tools. They focus on assisting customers, resolving product issues, and ensuring customer satisfaction within manufacturing environments.

What jobs can you do in customer service manufacturing?

In customer service manufacturing, common roles include customer service representatives who handle client inquiries, order processing specialists, technical support agents, and quality assurance coordinators. These jobs often require good communication skills, familiarity with manufacturing processes, and the ability to use customer management software. Opportunities may also include supervisory or training positions as experience grows.

What are the most commonly searched types of Customer Service Manufacturing jobs in Virginia?

The most popular types of Customer Service Manufacturing jobs in Virginia are:

What are popular job titles related to Customer Service Manufacturing jobs in Virginia?

For Customer Service Manufacturing jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Manufacturing jobs in Virginia look for?

The top searched job categories for Customer Service Manufacturing jobs in Virginia are:

Customer Service Manufacturing jobs near you
Infographic showing various Customer Service Manufacturing job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative II

Monoflo International

Winchester, VA • On-site

$46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Monoflo International rating

6.1

Company rating: 6.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

104th of 122 rated packaging manufacturers

Job description

The Customer Service Representative II is responsible for supporting daily sales activities for accounts within assigned industry markets and geographic regions. This position serves as the liaison between customers, the Sales Team, Production, and Logistics while providing industry-leading customer service.
Essential Duties and Responsibilities:
  • Provide complete service support to designated key accounts and field sales representatives within an assigned region
  • Provide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to:
    • obtaining freight estimates
    • processing quotation inquiries and issuing quote
    • order tracking (from quote to production through shipment)
    • writing up orders
    • stock status
    • follow-up after shipping
    • inquiring for future needs
    • returns authorizations and support issues
  • Daily review of various reports, such as open orders and order acknowledgement
  • Prepare daily/weekly reports for internal and external parties as required
  • Participate in weekly Customer conference calls, as required
  • IQMS order entry and edit
  • Understanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects.
  • Serve as the main plant contact for Customers and Sales Team
  • Work with Logistics and Scheduling to prioritize orders in consultation with Customer Service Representative Lead
  • Support Accounts Receivable in the collection and management of outstanding accounts
  • Assist with qualifying new business from existing customers
  • Initiate outbound telephone and email contact to key target accounts in coordination with Sales Managers
  • Update customer contact information in contact management software on an as needed basis
  • Other duties as assigned by the Supply Chain Manager
  • Assist Customer Service Representative Lead
  • Report to Customer Service Representative Lead and then Supply Chain Manager

Qualifications:
  • High school diploma and three years of customer service experience is required (manufacturing environment experience is preferred)
  • Must be a self-starter with initiative and ability to work independently with guidance and direction
  • Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously
  • Detail-oriented
  • Must be very adaptable to manage changes in priorities and take direction
  • Good computer skills including Microsoft Office and Adobe Acrobat
  • Familiarity with manufacturing ERP systems (IQMS preferred) a plus
  • Strong communication skills - both written and verbal

Comprehensive Benefits & Perks:
  • Financial Wellness: 401(k) retirement plan with company match and annual/quarterly bonus opportunities.
  • Health Coverage: Medical, dental, and vision insurance.
  • Security: Short-term and long-term disability insurance.
  • Optional Extras: Employee-paid voluntary life insurance and supplemental benefits.
  • Time Off: Competitive PTO, paid holidays, and a company-paid Christmas shutdown.
  • Unique Perks: • Raffles for concerts, sports, and entertainment tickets. • Locally sourced prize raffles. • Monthly happy hours to unwind and connect with the team.

Who we are:
Monoflo International, Inc. stands as a prominent provider of innovative and eco-friendly business-to-business reusable packaging solutions. Since our inception in 1973, we've remained a family-owned and operated enterprise, steadily advancing as a premier manufacturer of plastic, reusable transport packaging solutions. While our product range is diverse, our core focus remains unwavering: harnessing cutting-edge technology to produce top-tier products that facilitate seamless product transportation for our clients.
We empower our employees to steer their career trajectories, fostering an environment where dedication and excellence are duly recognized and rewarded with avenues for growth. While collaboration is central to our ethos, we emphasize individual accountability and ownership as fundamental drivers of success within our organization.
If you're seeking an opportunity to seize control of your daily responsibilities and projects while thriving in an environment where colleagues share a deep pride in their work, seize the moment and apply today!
Disclaimer: Monoflo International is an equal opportunity, drug-free employer.
Salary Description
Range starts @ $46,000 per year

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