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Customer Service Manager Jobs in West Springfield, MA

Hobart Services

Service Manager

Hartford, CT · On-site

$75K - $113K/yr

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results. * Talent development. * Increasing employee ...

NY Marketing Firm

Customer Service Management

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Management POWERED BY PEOPLE Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in West Springfield, MA

Customer Service Manager information

See West Springfield, MA salary details

$24.4K

$57.8K

$100.6K

How much do customer service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer service manager in West Springfield, MA is $57,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in West Springfield, MA?

The most popular types of Customer Service jobs in West Springfield, MA are:

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For Customer Service Manager jobs in West Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in West Springfield, MA look for?

The top searched job categories for Customer Service Manager jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Customer Service Manager jobs?

Cities near West Springfield, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in West Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,794 per year, or $27.8 per hour.

Assistant Customer Service Manager

Sturbridge, MA • On-site

Albertsons
Food and Beverage Stores • 10K+ employees

5.9

Company rating: 5.9 out of 10

Based on 1,166 frontline employees who took The Breakroom Quiz

68th of 123 rated grocery stores

Recommended by students

Paid breaks

Respectful managers

Learn more about Albertsonsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Why choose us? 

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.  

At Albertsons Companies, we are looking for teamfocused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fastpaced, customerfacing environment where your work directly supports store results and customer satisfaction.  

Bring your flavor  

Building the future of food and wellbeing starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience. 

Main responsibilities: 

  • Assist in overseeing and coordinate all frontend operations, ensuring fast, friendly, and accurate checkout service  
  • Support customer service programs and respond to customer concerns in a timely and professional manner  
  • Provide checkout support as needed, including register functions and customer assistance  
  • Support front-end activities including scheduling, service levels, and daily operations.
  • Maintain cleanliness, organization, and a positive frontend environment  
  • Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
  • Assist with monitoring inventory and ordering front-end supplies and materials.  
  • Assist with hiring, training, coaching, and developing front-end associates and supervisors.
  • Support labor planning, budgeting, and expense control for the department  
  • Support compliance with company policies, safety standards, and operational procedures.
  • Complete daily reports, payroll processes, and required documentation  
  • Assume responsibility for front-end operations in the absence of the Customer Service Manager. 

We are looking for candidates who possess the following: 

Soft skills: 

  • Strong customerservice focus with a professional team presence 

  • Effective communication, coaching, and collaboration skills 

  • Strong organization, prioritization, and planning abilities 

  • Ability to stay composed in fastpaced, customerfacing environments 

Skill areas: 

  • Frontend operations and customer service execution 

  • Cash handling, reconciliation, and compliance practices 

  • Labor planning, scheduling, and service coverage 

  • Safety awareness and lossprevention support 

Knowledge: 

  • Frontend systems, registers, and store operations 

  • Cash handling procedures, security protocols, and transaction policies 

  • Scheduling tools and basic computer applications 

Abilities: 

  • Ability to review service metrics, cash variance, and performance trends 

  • Ability to train, coach, and support associate development 

  • Ability to stand, move, lift, carry, or push objects as required 

  • Ability to operate and troubleshoot frontend equipment 

  • Travel requirements: None  

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct 

We also provide a variety of benefits including: 

  • Competitive wages paid weekly 

  • Associate discounts 

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) 

  • Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits 

  • Leaders invested in your training, career growth and development 

  • An inclusive work environment with talented colleagues who reflect the communities we serve 

Our Values - Click below to view video:   ACI Values 

A copy of the full job description can be made available to you. 

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:


Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).  [If applicable:] Associates in this position may be eligible for a quarterly bonus.    

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