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Customer Service Manager Jobs in Webster, TX (NOW HIRING)

Stolt-Nielsen

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

You will work closely with the Operations Department, the Inventory Supervisor, the Customer Service Manager and other terminal departments to coordinate orders, maintain accurate inventories and ...

Stolt-Nielsen

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

You will work closely with the Operations Department, the Inventory Supervisor, the Customer Service Manager and other terminal departments to coordinate orders, maintain accurate inventories and ...

Pacific Islands Construction

Service Manager

Houston, TX

$70K - $900K/yr

... customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager ... to lead our service department and help grow our repair and maintenance operations. This is a key ...

Drivelab Automotive Group

Service Manager

Houston, TX · On-site

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

Team Gillman

Service Manager

Houston, TX

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Logan's Roadhouse

Service Manager

Dickinson, TX · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

NextGen Security

Service Manager

Houston, TX · On-site

This role will own service performance, customer satisfaction, and recurring revenue growth, while ... Manage service contracts. * Establish and maintain subcontractor relationships around the country.

Deutz

Service Manager

Houston, TX · On-site

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

Sprouts Farmers Market

Service Manager

Pearland, TX

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Pearland, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Pearland, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Pearland, TX

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Nationwide Trailers LLC

Service Manager

Houston, TX · On-site

Customer Experience and Communication * Serve as the primary point of contact for service customers * Walk trailers with customers and document concerns accurately * Build repair estimates and obtain ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Webster, TX

Customer Service Manager information

See Webster, TX salary details

$21.5K

$50.9K

$88.6K

How much do customer service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service manager in Webster, TX is $50,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $61,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Webster, TX?

The most popular types of Customer Service jobs in Webster, TX are:

What are popular job titles related to Customer Service Manager jobs in Webster, TX?

For Customer Service Manager jobs in Webster, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Webster, TX look for?

The top searched job categories for Customer Service Manager jobs in Webster, TX are:

What cities near Webster, TX are hiring for Customer Service Manager jobs?

Cities near Webster, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Webster, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,880 per year, or $24.5 per hour.

Customer Service Manager

League City, TX • On-site

Compass Resourcing Group LLC
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Compass Resourcing Group LLCexternal

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Posted yesterday

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Job description

Customer Service Manager

We're supporting a growing machine shop in the League City area with a Customer Service Manager position. Ideal candidates will have heavy experience in machining or fabrication services sales, and be capable of managing of a team of 3-5 direct reports in account management. Position will work closely with company owner to support all facets of sales including bids, quotes, RFP's, RFI's, customer service, order entry, etc.

Position Summary

The Customer Service Manager oversees all customer-facing service operations within the manufacturing organization. This role ensures timely order processing, accurate communication, and high-quality customer support while coordinating closely with production, quality, logistics, and sales teams. The manager is responsible for developing service standards, improving processes, and leading a team that delivers a consistent, professional customer experience.

Key Responsibilities

Customer Service Operations:

  • Lead daily Customer Service Department activities including order entry, order status updates, delivery coordination, inventory and inventory levels and issue resolution
  • Maintain strong communication channels between customers, production, planning, shipping, and sales
  • Ensure customer inquiries are handled promptly, professionally, and accurately
  • Oversee management of customer portals, EDI orders, and documentation requirements
  • Revenue, Profit, Backlog, Forecasting, Trends, and Emerging Markets management.

Team Leadership:

  • Supervise, train, and mentor Account Managers
  • Establish performance metrics and conduct regular performance evaluations
  • Develop training materials, SOPs, and work instructions to ensure consistent service delivery
  • Foster a culture of accountability, continuous improvement, and customer focus

Process & Workflow Management:

  • Analyze customer service workflows and implement improvements to reduce errors and delays
  • Collaborate with production planning to ensure accurate lead times and delivery commitments
  • Monitor order accuracy, backlog, and fulfillment performance
  • Support ISO 9001 or internal QMS requirements related to customer communication and documentation

Customer Relationship Management:

  • Build and maintain strong relationships with key customers
  • Manage escalations and coordinate cross-functional responses to resolve issues
  • Conduct customer satisfaction reviews and support corrective actions when needed
  • Represent the customer service function in internal meetings and improvement initiatives

Reporting & Metrics:

  • Track KPIs such as on-time delivery, order accuracy, response time, and customer satisfaction
  • Prepare weekly/monthly reports for leadership
  • Identify trends and recommend corrective or preventive actions
Qualifications

Required:

  • 5+ years of customer service experience, preferably in manufacturing or industrial environments
  • 2+ years of supervisory or team-lead experience
  • Strong understanding of order management, production workflows, and logistics
  • Excellent communication, problem-solving, and conflict-resolution skills
  • Proficiency with ERP/MRP systems (e.g., JobBOSS, Epicor, SAP, Oracle)
  • Ability to manage multiple priorities in a fast-paced environment

Preferred:

  • Experience with ISO 9001 or similar quality management systems
  • Background in custom manufacturing, machining, fabrication, or assembly environments
  • Familiarity with EDI transactions and customer portals
  • Lean or continuous improvement experience
Core Competencies
  • Customer Focus
  • Leadership & Coaching
  • Process Improvement
  • Cross-Functional Collaboration
  • Attention to Detail
  • Data-Driven Decision Making
Working Conditions
  • Office-based role within a manufacturing environment
  • Regular interaction with production, quality, engineering, and logistics teams
  • Occasional customer visits or vendor meetings as needed
  • Professional Communication

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