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Customer Service Manager Jobs in Waterloo, IL (NOW HIRING)

Luby Equipment LLC

Service Manager - Fenton

Fenton, MO · On-site

Service Manager will support the branch's service technicians focused on maximizing productivity, ensuring customer satisfaction, and guaranteeing all equipment is properly maintained and repaired.

Sunbelt Rentals, Inc.

Service Manager

Granite City, IL · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Waterloo, IL

Customer Service Manager information

See Waterloo, IL salary details

$22.7K

$53.7K

$93.5K

How much do customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer service manager in Waterloo, IL is $53,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $64,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Waterloo, IL?

The most popular types of Customer Service jobs in Waterloo, IL are:

What job categories do people searching Customer Service Manager jobs in Waterloo, IL look for?

The top searched job categories for Customer Service Manager jobs in Waterloo, IL are:

What cities near Waterloo, IL are hiring for Customer Service Manager jobs?

Cities near Waterloo, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Waterloo, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $53,718 per year, or $25.8 per hour.

Service Manager - Fenton

Luby Equipment LLC

Fenton, MO • On-site

Full-time

Posted 6 days ago

Job description

About Luby Equipment LLC
At Luby Equipment, we're more than a dealer. We're your partner in success. We offer industry-leading machines from CASE, Takeuchi, and Hitachi (Landcros), plus attachments and work tools to match any job. From earthmoving equipment to specialized setups, we make sure you have the right machine for every application.
Service Manager
Summary: Service Manager will support the branch's service technicians focused on maximizing productivity, ensuring customer satisfaction, and guaranteeing all equipment is properly maintained and repaired. This role will work closely with the General Service Manager along with other branch personnel to ensure a seamless customer experience resulting in consistent growth along all lines of business.
Responsibilities:
  • Coordinate the activities of the shop and Field technicians throughout the day to maximize productivity.
  • Evaluate performance of service technicians and identify skills training through regular coaching and online OEM training.
  • Supervise the diagnosis and repair of customer, rental, and owned equipment to ensure work is performed safely and efficiently.
  • Must ensure accurate quotations, correct problem diagnosis, high quality repair and maintenance work, and minimize rework.
  • Prepare, process, and ensure work order documentation is completed in a timely matter.
  • Optimizing the customer service experience by advising them on the course of action in repairs, before, during, and after the work is completed.
  • Proactively advise customers of upcoming parts and service needs.
  • Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.
  • Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
  • Track the running cost of service trucks (All locations), including mile reports.
  • Keeping track of maintenance/repairs (All Service Trucks).
  • DOT and License reporting/keeping track and recording information.
  • TFM and SiteWatch/setting up in the system.
  • ProCare/Scheduling services and setting up in the system.

Requirements:
  • Five years' experience in heavy equipment, including a background in customer service.
  • Knowledge of construction equipment with an understanding of schematics and diagrams.
  • Capabilities in the use of standard desktop applications such as Microsoft Office general knowledge of dealer business systems.
  • Excellent written and oral communication skills.
  • Strong work ethic and team first mentality.
  • Valid driver's license with acceptable driving record.
  • High school degree; Associate degree or above preferred.

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