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Customer Service Manager Jobs in Waterloo, IL (NOW HIRING)

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and ...

Heniff

ISO Customer Service Manager

Saint Louis, MO · On-site

Position Summary The Customer Service Manager at ISO Depot is responsible for overseeing the customer service team, ensuring exceptional service delivery, and driving customer satisfaction across all ...

The A Vogt Agency LLC

Be Seen First

Customer Service Manager- State Farm

Saint Louis, MO · On-site

$40K - $65K/yr

-Establish customer relationships and follow up with customers, as needed. -Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance ...

The A Vogt Agency LLC

Be Seen First

Customer Service Manager- State Farm

Saint Louis, MO · On-site

$40K - $65K/yr

-Establish customer relationships and follow up with customers, as needed. -Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Monitor all key performance indicators, including customer satisfaction and perceptions of service ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Monitor all key performance indicators, including customer satisfaction and perceptions of service ...

ACERTUS

Client Service Manager

Saint Louis, MO · On-site

$60K/yr

Own end-to-end client service execution, ensuring a consistent and high-quality customer experience. * Manage client expectations while ensuring adherence to SLAs, KPIs, and contractual service ...

Dobbs Tire And Auto Centers

Service Manager

Waterloo, IL · On-site

$62K - $106K/yr

Service Manager CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands ... Across all locations, customers can expect a full selection of quality tire brands and ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Sunbelt Rentals

Service Manager

Granite City, IL · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Bridgestone Americas, Inc.

Service Manager

Saint Louis, MO · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Sunbelt Rentals

Service Manager

Granite City, IL

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals

Service Manager

Granite City, IL

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Waterloo, IL

Customer Service Manager information

See Waterloo, IL salary details

$22.7K

$53.7K

$93.5K

How much do customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service manager in Waterloo, IL is $53,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $64,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Waterloo, IL?

The most popular types of Customer Service jobs in Waterloo, IL are:

What job categories do people searching Customer Service Manager jobs in Waterloo, IL look for?

The top searched job categories for Customer Service Manager jobs in Waterloo, IL are:

What cities near Waterloo, IL are hiring for Customer Service Manager jobs?

Cities near Waterloo, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Waterloo, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $53,718 per year, or $25.8 per hour.

Customer Service Manager

Copeland

Saint Louis, MO • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 1 hour ago

Copeland rating

8.1

Company rating: 8.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

155th of 490 rated machine equipment manufacturers

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Business Platform:Commercial & Residential Solutions
Business Unit:Comfort Control
Location:St. Louis, MO (Hybrid)
Reports To:Director, Customer Experience
Position Summary
The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing teams. This role oversees daily customer service activities, develops and coaches employees, drives process improvements, manages escalations, and supports strategic business initiatives including system and process transformations.
The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and promote ease of doing business with Copeland.
This role is ideal for a hands-on leader who enjoys developing people, leading through change, improving processes, and creating consistent customer service experiences across geographically dispersed teams.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop customer service professionals across multiple locations.
  • Foster a high-performance, customer-focused culture built on accountability, collaboration, and continuous improvement.
  • Conduct performance reviews, provide ongoing coaching, and support employee development.
  • Assist with hiring, onboarding, training, and succession planning activities.
  • Effectively manage employee relations, performance concerns, and conflict resolution.
Customer Service Operations
  • Oversee day-to-day customer service activities and ensure service levels are consistently achieved.
  • Manage customer escalations and drive issues to timely resolution.
  • Support workflow management and resource allocation across customer-facing teams.
  • Ensure customers, internal stakeholders, and business partners receive responsive and effective support.
Process Improvement & Change Leadership
  • Identify opportunities to improve customer service processes and drive operational efficiencies.
  • Lead standardization efforts across customer service teams and locations.
  • Support business transformation initiatives, including ERP implementations and system migrations.
  • Champion change management initiatives and drive adoption of new processes and tools.
Metrics & Analysis
  • Monitor and analyze customer service performance metrics and trends.
  • Support Request Date Service Level (RDSL) and other operational performance initiatives.
  • Utilize data to identify improvement opportunities and drive business decisions.
  • Prepare reports and communicate key insights to leadership.
Cross-Functional Collaboration
  • Partner with Sales, Supply Chain, Manufacturing, Technical Support, Product Management, and Operations teams to improve customer outcomes.
  • Act as a customer advocate while balancing business objectives and operational requirements.
  • Support initiatives focused on improving customer satisfaction and operational execution.
Required Qualifications
  • Bachelor's degree preferred; High School Diploma or GED required.
  • 5+ years of customer service, customer support, customer operations, or related experience.
  • 3+ years of people leadership experience with direct responsibility for employee coaching, development, and performance management.
  • Proven experience leading teams in a fast-paced environment.
  • Strong problem-solving, organizational, and communication skills.
  • Experience managing customer escalations and resolving complex issues.
  • Proficiency with Microsoft Office applications, including Excel.
  • Ability to work effectively across multiple functions and organizational levels.
Preferred Qualifications
  • Experience leading customer service teams within a manufacturing, industrial, distribution, or technical product environment.
  • Experience managing remote or globally dispersed teams.
  • Experience supporting ERP implementations, system migrations, or business transformation initiatives.
  • Salesforce experience.
  • Experience supporting HVAC, controls, industrial, or technical product businesses.
  • Experience with operational metrics, service-level management, and continuous improvement initiatives.
Success in This Role
Within the first 12 months, the successful candidate will:
  • Build strong relationships with customer service and cross-functional teams.
  • Gain a solid understanding of Copeland's products, systems, customers, and processes.
  • Help align customer service teams around consistent processes and best practices.
  • Support ongoing business transformation and ERP initiatives.
  • Improve operational efficiency while maintaining a strong customer-focused culture.
  • Drive accountability and develop team capabilities across geographically dispersed locations.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

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