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Customer Service Manager Jobs in Ware, MA (NOW HIRING)

Brown & Brown

Automotive Service Manager

Auburn, MA

$180K - $225K/yr

Your leadership will directly influence customer satisfaction, team morale, growth of our service business and overall dealership. REQUIREMENTS Previous service manager experience is REQUIRED for ...

Burlington

Operations Service Manager

Amherst, MA · On-site

$20.90 - $29.45/hr

A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ... Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process ...

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

Outbound Customer Service / Administrative Assistant We are seeking a dynamic and organized individual to join our team. This role combines customer interaction with essential administrative support ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ware, MA

Customer Service Manager information

See Ware, MA salary details

$25.2K

$59.7K

$104K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Ware, MA is $59,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $72,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Ware, MA?

The most popular types of Customer Service jobs in Ware, MA are:

What job categories do people searching Customer Service Manager jobs in Ware, MA look for?

The top searched job categories for Customer Service Manager jobs in Ware, MA are:

What cities near Ware, MA are hiring for Customer Service Manager jobs?

Cities near Ware, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $59,725 per year, or $28.7 per hour.

Regional Service Manager

Mobile Air & Power Rentals

Worcester, MA • On-site

$120K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.

We are immediately hiring a Regional Service Manager to join our dynamic team.

Why Mobile Air? Here are some of the perks & rewards:

  • Competitive pay with quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401k with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development and advancement potential
  • Employee discount programs

What you’ll do:

  • Oversee operations of smaller branch rental offices within the assigned region and maintain direct management of the home branch.
  • Provide leadership by ensuring consistency in business processes across branches.
  • Deploy and ensure adherence to service procedures in each branch.
  • Collaborate with Service Managers, other Regional Service Managers, and VP/GM’s to enhance interaction within the Service Department.
  • Manage key metrics to ensure employee, customer, and financial goals are achieved in the region.
  • Work with branch service leadership to optimize service processes.
  • Coach and support branch personnel for positive employee relations, growth opportunities, and performance evaluations.
  • Conduct audits of branch operations and service procedures to drive consistency.
  • Ensure compliance with core values and safety standards across all branches.
  • Communicate Service Group goals, provide resources and direction, and track progress toward those goals through regular visits to assigned branches.
  • Manage assets in collaboration with branch service leadership to maintain equipment standards.
  • Establish training initiatives covering equipment operation, troubleshooting, preventive maintenance, and safety training.
  • Utilize a voice-of-the-customer approach to gather feedback from internal and external customers.
  • Perform other duties as assigned.

We’re looking for the following skills/experience:

  • Minimum of 3 years’ experience in the HVAC rental industry or similar field, preferably as a service manager.
  • Availability for after-hours support due to the needs of the rental business.
  • Associate's degree from an accredited vocational college preferred.
  • At least 1 year of supervisory experience.
  • Proficient in Microsoft Office products or other comparable systems; experience with MRP or rental software preferred.
  • Proven ability as a self-starter, capable of working independently.
  • Willingness to travel up to 40% of the time.

Join our team of dedicated professionals and contribute to the success of our HVAC operations while advancing your career in a fast-paced environment!


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