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Customer Service Manager Jobs in Ware, MA (NOW HIRING)

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

About the job Customer Service We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction ...

Burlington

Operations Service Manager

Amherst, MA

$20.90 - $29.45/hr

A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ... Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process ...

Burlington

Operations Service Manager

Thorndike, MA

$24.20 - $34.10/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager

Barre, MA · On-site

$29.55 - $39.40/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations Service Manager

Lake Pleasant, MA · On-site

$21.05 - $28.05/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations Service Manager

Brimfield, MA

$22.60 - $30.15/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ware, MA

Customer Service Manager information

See Ware, MA salary details

$25.2K

$59.7K

$104K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Ware, MA is $59,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $72,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Ware, MA?

The most popular types of Customer Service jobs in Ware, MA are:

What job categories do people searching Customer Service Manager jobs in Ware, MA look for?

The top searched job categories for Customer Service Manager jobs in Ware, MA are:

What cities near Ware, MA are hiring for Customer Service Manager jobs?

Cities near Ware, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $59,725 per year, or $28.7 per hour.

Automotive Service Manager Bertera Chevrolet

Bertera Auto Group

Palmer, MA • On-site

Full-time

Re-posted 25 days ago

Job description

Job Title: Automotive Service Manager

Location: Bertera Chevrolet

Job Description:

Bertera Chevrolet is seeking an experienced and motivated Automotive Service Manager to lead our service department effectively. The ideal candidate will possess a strong background in automotive service, exceptional management skills, and a commitment to delivering outstanding customer service.

Key Responsibilities:

  • O
    • versee daily operations of the service department to ensure efficient workflow and high-quality customer service.
  • D
    • evelop and implement strategies for improving customer satisfaction, service efficiency, and revenue generation.
  • M
    • entor, train, and supervise service staff, fostering a collaborative and productive work environment.
  • E
    • nsure all service staff adhere to company policies, safety standards, and industry regulations.
  • M
    • onitor and manage service department budgets, including costs, expenses, and profitability.
  • E
    • valuate and improve service processes, implementing best practices and innovative solutions.
  • D
    • evelop relationships with customers, ensuring their service needs are met with the highest level of professionalism and efficiency.
  • H
    • andle customer complaints and feedback, resolving issues promptly to maintain customer loyalty.
  • K
    • eep up to date with industry trends and advancements, incorporating new techniques and technologies where appropriate.

    Qualifications:

  • P
    • roven experience in an automotive service management role.
  • S
    • trong understanding of automotive repair and maintenance procedures.
  • E
    • xcellent leadership, organizational, and communication skills.
  • A
    • bility to manage multiple priorities in a fast-paced environment.
  • C
    • ustomer-focused attitude with a commitment to providing exceptional service.
  • P
    • roficiency in utilizing service management software and tools.
  • V
    • alid driver's license and a clean driving record.

    Working Conditions:

  • F
    • ull-time position with competitive salary and benefits package.
  • D
    • ynamic and collaborative work environment.
  • O
    • pportunities for professional development and career advancement.

    If you have a passion for the automotive industry and possess the skills to manage a high-performing service team, we invite you to apply for the Automotive Service Manager position at Bertera Chevrolet. Join us in delivering exceptional service and driving excellence in customer care.

    Apply