Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
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Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Service - Self Storage Manager
Springfield, MA · On-site
$17.50/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
Springfield, MA · On-site
$17.50/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
Springfield, MA · On-site
$17.50/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
Springfield, MA · On-site
$17.50/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Service Manager - Automotive
Gardner, MA · On-site
$55K/yr
Deliver exceptional customer service while listening and consulting customers * Following up with ... A minimum of 2 years of store or service manager experience * General automotive knowledge
Service Manager - Automotive
Gardner, MA · On-site
$55K/yr
Deliver exceptional customer service while listening and consulting customers * Following up with ... A minimum of 2 years of store or service manager experience * General automotive knowledge
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Automotive Service Manager
Springfield, MA · On-site
$150K - $200K/yr
The department is not broken, but there is a ton of growth opportunity and increasing customer ... The Service Manager hired will be visible throughout the department--working with advisors on the ...
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Be Seen First
Automotive Service Manager
Springfield, MA · On-site
$150K - $200K/yr
The department is not broken, but there is a ton of growth opportunity and increasing customer ... The Service Manager hired will be visible throughout the department--working with advisors on the ...
Service Manager
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Hadley, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Hadley, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Springfield, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Springfield, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Hadley, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Hadley, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Leominster, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Leominster, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Springfield, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Springfield, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Worcester, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Worcester, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Worcester, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Worcester, MA · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
ShopRite - Customer Service Manager (Garafalo CT) Salary Range $950 - $1250/wk
Enfield, CT · On-site
$950 - $1.2K/wk
Customer Service Manager Job Code: 2020 Job: Exempt Department: Store Operations Supervised by: Store Manager Job Summary: With the General Store Manager, to effectively direct and supervise all ...
ShopRite - Customer Service Manager (Garafalo CT) Salary Range $950 - $1250/wk
Enfield, CT · On-site
$950 - $1.2K/wk
Customer Service Manager Job Code: 2020 Job: Exempt Department: Store Operations Supervised by: Store Manager Job Summary: With the General Store Manager, to effectively direct and supervise all ...
Customer Service
Gardner, MA · On-site
$17 - $23/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
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Customer Service
Gardner, MA · On-site
$17 - $23/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Automotive Service Manager Bertera Chevrolet
Palmer, MA · On-site
$80 - $100/hr
Develop and implement strategies for improving customer satisfaction, service efficiency, and ... Monitor and manage service department budgets, including costs, expenses, and profitability.
Automotive Service Manager Bertera Chevrolet
Palmer, MA · On-site
$80 - $100/hr
Develop and implement strategies for improving customer satisfaction, service efficiency, and ... Monitor and manage service department budgets, including costs, expenses, and profitability.
Customer Service Manager information
See Ware, MA salary details
$25.2K - $32.4K
5% of jobs
$32.4K - $39.6K
14% of jobs
$42.3K is the 25th percentile. Wages below this are outliers.
$39.6K - $46.7K
16% of jobs
The median wage is $53.2K / yr.
$46.7K - $53.9K
17% of jobs
$53.9K - $61K
12% of jobs
$61K - $68.2K
9% of jobs
$69.8K is the 75th percentile. Wages above this are outliers.
$68.2K - $75.4K
11% of jobs
$75.4K - $82.5K
6% of jobs
$82.5K - $89.7K
5% of jobs
$89.7K - $96.8K
2% of jobs
$96.8K - $104K
3% of jobs
$25.2K
$59.7K
$104K
How much do customer service manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for customer service manager in Ware, MA is $59,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $72,100.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ware, MA?
The most popular types of Customer Service jobs in Ware, MA are:
What job categories do people searching Customer Service Manager jobs in Ware, MA look for?
The top searched job categories for Customer Service Manager jobs in Ware, MA are:
What cities near Ware, MA are hiring for Customer Service Manager jobs?
Cities near Ware, MA with the most Customer Service Manager job openings:
Chrysler Asst. Service Manager
West Springfield, MA
Full-time
Re-posted yesterday
Job description
Customer Asst. Service Manager Job Responsibilities:
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Customer Asst. Service Manager Job Duties:- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence
About Bertera Chrysler Jeep Dodge Ram
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
51 - 200 Employees
Headquarters location
West Springfield, MA, US