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Customer Service Manager Jobs in Vaughan, ON (NOW HIRING)

DMC Recruitment

Customer Service Manager

Mississauga, ON · On-site

$110K - $120K/yr

Customer Service Manager Mississauga, ON 110K - 120K base salary + performance based bonus incentive Lead the Team. Elevate the Customer Experience. Drive Operational Excellence. Our client is a well ...

Elkay Manufacturing

Customer Service Manager

Brampton, ON

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Customer Service Manager The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE:

Univar Solutions

Customer Service Manager

Toronto, ON · Hybrid

CA$100K/yr

The Customer Service Manager will play a key role in building strong client relationships, supporting the sales team, and driving continuous improvement in service levels. What we offer:

Walmart

Customer Service Manager

Oakville, ON

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Somerville Auto Group

Service Manager

Toronto, ON

  • Medical

  • Dental

  • Vision

  • PTO

Service Manager - Heavy & Light Trucks - Scarborough Join Somerville Auto Group: A Family-Owned ... You will develop long-lasting customer relationships and foster a positive, engaging culture for ...

Somerville Auto Group

Service Manager

Toronto, ON · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Service Manager - Heavy & Light Trucks - Scarborough Join Somerville Auto Group: A Family-Owned ... You will develop long-lasting customer relationships and foster a positive, engaging culture for ...

Premier Equipment

Service Manager

Brampton, ON

CA$90K - CA$95K/yr

  • Medical

  • Dental

  • Vision

To be the best part of our customer's day by improving their business and lifestyle. Whether it ... What You'll Be Doing As a Service Manager, you'll lead a team of technicians and coordinators to ...

Premier Equipment

Service Manager

Brampton, ON · On-site

  • Medical

  • Dental

  • Vision

To be the best part of our customer's day by improving their business and lifestyle. Whether it ... As a Service Manager, you'll lead a team of technicians and coordinators to ensure the smooth and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Vaughan, ON

Customer Service Manager information

See Vaughan, ON salary details

$21.3K

$51.2K

$83.7K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Vaughan, ON is $51,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,845.00 and $61,499.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Vaughan, ON?

The most popular types of Customer Service jobs in Vaughan, ON are:

What job categories do people searching Customer Service Manager jobs in Vaughan, ON look for?

The top searched job categories for Customer Service Manager jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Customer Service Manager jobs?

Cities near Vaughan, ON with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Vaughan, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,247 per year, or $24.6 per hour.

Customer Service Manager

DMC Recruitment

Mississauga, ON • On-site

$110K - $120K/yr

Full-time

Posted 4 days ago

Job description

Customer Service Manager
Mississauga, ON
110K - 120K base salary + performance based bonus incentive
Lead the Team. Elevate the Customer Experience. Drive Operational Excellence.
Our client is a well-established leader in the industrial supply and MRO distribution sector, serving customers across Canada with a reputation built on responsiveness, expertise, and reliability. As the organization continues to grow, we are seeking an experienced Customer Service Manager to lead a national customer support team and play a key role in shaping the overall customer experience.
This is more than a traditional customer service leadership position. As a member of the leadership team, you will partner closely with Sales, Operations, Finance, and Supply Chain to improve processes, drive efficiencies, support profitability, and ensure customers receive best-in-class service at every stage of the order lifecycle.
If you're a hands-on leader who thrives in a fast-paced distribution environment and enjoys building high-performing teams, this could be the opportunity you've been looking for.
What You'll Be Responsible For:
  • Lead and Develop a High-Performing Team
  • Lead a national customer service team of approximately 10 team members located across Canada.
  • Recruit, coach, mentor, and develop team members to maximize performance and engagement.
  • Conduct regular performance reviews, coaching sessions, and team meetings.
  • Establish clear KPIs and accountability measures related to order entry, quoting, response times, customer interactions, and overall service levels.
Own the Customer Experience-
  • Champion a customer-first culture across the organization.
  • Continuously evaluate and improve the customer journey from quote to delivery and beyond.
  • Manage escalated customer concerns and critical account issues with professionalism and urgency.
  • Ensure service standards are consistently met while identifying opportunities for improvement.
Drive Process Improvement and Operational Excellence-
  • Analyze workflows and implement process improvements that increase efficiency, accuracy, and customer satisfaction.
  • Leverage CRM, ERP, and reporting tools to measure team performance and identify opportunities for optimization.
  • Review daily pricing changes, margin holds, customer inquiries, and service metrics to support business objectives.
  • Coordinate customer rebate programs, contract pricing, and claim-back initiatives with internal stakeholders.
Collaborate Across the Business-
  • Partner with Sales, Operations, Supply Chain, Finance, and IT teams to improve service delivery and fulfillment performance.
  • Support large quotations and strategic customer opportunities alongside the sales team.
  • Monitor open orders and backorders, ensuring proactive communication and resolution.
  • Contribute to company-wide initiatives focused on growth, profitability, and customer retention.
What We're Looking For:
  • 10+ years of customer service, customer operations, inside sales, or account support experience within distribution, wholesale, manufacturing, logistics, industrial supply, MRO, or a related industry.
  • 5+ years of leadership experience managing customer service, inside sales, or operational support teams.
  • Proven ability to motivate, develop, and hold teams accountable to performance goals.
  • Strong business acumen with an understanding of pricing, margins, profitability, and customer management.
  • Experience working with ERP, CRM, order management, and inventory systems.
  • Excellent communication, conflict resolution, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and commitment to operational accuracy.
  • Proficiency with Microsoft Office, particularly Excel and Outlook.
  • Bilingual English/French is considered a strong asset.
Why This Opportunity?
  • Join a respected and growing leader in the industrial distribution and MRO space.
  • Be part of the leadership team and influence company-wide initiatives.
  • Lead a national team with the opportunity to make a measurable impact.
  • Work in a collaborative environment where customer experience and operational excellence are highly valued.
  • Competitive compensation package and long-term career growth opportunities.

DMC Recruitment uses a CRM system that includes AI-assisted screening and summary. However a human consultant makes the final decision on the suitability of every candidate for every role. This posting is for an existing vacancy.

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