ZipRecruiter

Log In

1

Customer Service Manager Jobs in Union, SC (NOW HIRING)

Ahold Delhaize

PT Customer Lead (463039)

Woodruff, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Stäubli

Robotics Service Manager

Duncan, SC · On-site

Drive Customer Satisfaction: Serve as an escalation point for complex service issues, communicate ... Manage Performance and KPIs: Track service metrics, financial performance, and operational trends ...

Stäubli

Robotics Service Manager

Duncan, SC

Drive Customer Satisfaction: Serve as an escalation point for complex service issues, communicate ... Manage Performance and KPIs: Track service metrics, financial performance, and operational trends ...

Food Lion

PT Customer Lead

Spartanburg, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Lead

Woodruff, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Lead

Rock Hill, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Lead

Roebuck, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

MOCOM Compounds

Customer Service Representative

Duncan, SC · On-site

$14.75 - $20/hr

Customer Service Representative MOCOM is a family-owned company specializing in customized material ... Effectively and efficiently utilize SAP, CRM and Business Warehouse system. * Provide daily support ...

Ferretti Search

Customer Service Representative

Rock Hill, SC · On-site

$13.50 - $18.25/hr

Follow all standards and company policies while interacting with customers, clients, staff members, and the management team * Work efficiently with fellow Customer Service Representative team to meet ...

MAPAL

Customer Service Representative

Fountain Inn, SC · On-site

$14.25 - $19.50/hr

Customer Service Representative MAPAL Inc. is the US subsidiary of the MAPAL Group. It employs more ... Interacts and manages in a good working relationship with customers by responding to all inquiries ...

previous page

Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Union, SC

Customer Service Manager information

See Union, SC salary details

$21.8K

$51.7K

$90K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Union, SC is $51,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $62,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Union, SC? The most popular types of Customer Service jobs in Union, SC are:
What are popular job titles related to Customer Service Manager jobs in Union, SC? For Customer Service Manager jobs in Union, SC, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Union, SC look for? The top searched job categories for Customer Service Manager jobs in Union, SC are:
What cities near Union, SC are hiring for Customer Service Manager jobs? Cities near Union, SC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Union, SC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,704 per year, or $24.9 per hour.

PT Customer Lead (463039)

Ahold Delhaize

Woodruff, SC • On-site

Part-time

Re-posted 22 days ago

Job description

Primary Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

 Duties and Responsibilities:

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

Greet each customer and uses his or her name whenever possible

Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together

Check the bottom of every cart and under all baby seats for items before completing an order

Follow correct bagging procedures for the correct use of bags by type

Scan customers' order and handles the payment transaction, per standard practice

Avoid personal conversations with other associates when customers are present

Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers

Follow procedures for refunds and error correction

Make every attempt to maintain accurate cash control

Follow procedures and performs overrides

Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).

Maintain alertness and call for assistance when needed to service customers per service standards

Check prices quickly and accurately

Is courteous and helpful to other associates

Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation

Report any register malfunction to the Customer Service Manager or MOD

Ensure the MVP savings center KIOSK is filled with paper and properly working

Adhere to all company guidelines, policies and standard practices

Observe and correct all unsafe conditions that could cause associate or customer accidents

Notify QA of any cleaning issues or maintenance required on front end

Successfully complete computer-based training (CBT) and training aid courses

Perform the task of cashier when scheduled or as needed per the surge plan guidelines

Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained

Perform the task of Food Lion To-Go Runner when scheduled or as needed.

Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane

Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity

Perform all other duties as assigned

Apply