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Customer Service Manager Jobs in Trinity, NC (NOW HIRING)

Concentric, LLC

Service Manager

Greensboro, NC · On-site

They manage the overall financial performance and customer service of the service regions. The Service Manager reports to either an Operations Manager or to the Director of Operations for a ...

Concentric LLC

Service Manager

Greensboro, NC · On-site

They manage the overall financial performance and customer service of the service regions. The Service Manager reports to either an Operations Manager or to the Director of Operations for a ...

Concentric LLC

Service Manager

Greensboro, NC

They manage the overall financial performance and customer service of the service regions. The Service Manager reports to either an Operations Manager or to the Director of Operations for a ...

Concentric LLC

Service Manager

Greensboro, NC

They manage the overall financial performance and customer service of the service regions. The Service Manager reports to either an Operations Manager or to the Director of Operations for a ...

Food Lion

PT Customer Service Leader

Greensboro, NC · On-site

$15 - $20.50/hr

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

Deanna Nesbit & Associates

Service Manager

Greensboro, NC · On-site

$90K - $110K/yr

Customer Communication & Satisfaction * Serve as a primary customer contact for scheduling updates, service recommendations, and escalations. * Build strong customer relationships to support repeat ...

Vermeer All Roads

Service Manager

Colfax, NC · On-site

Are you a great manager of technicians and their workloads? We have the job for you! All Roads is ... Additionally, they must address the concerns of customers and ensure that all service work is ...

Food Lion

FT Customer Service Leader

Oak Ridge, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

RNR Tire Express

Service Manager

Salisbury, NC · On-site

$23 - $25/hr

Service Manager Oversee all the operations in the shop. The Service Manager position will oversee ... customers. They will be directly involved with Instructing, coaching training and managing shop ...

RNR Tire Express

Service Manager

Salisbury, NC · On-site

Service Manager Oversee all the operations in the shop. The Service Manager position will oversee ... customers. They will be directly involved with Instructing, coaching training and managing shop ...

RNR Tire Express

Service Manager

Greensboro, NC · On-site

Service Manager Oversee all the operations in the shop. The Service Manager position will oversee ... customers. They will be directly involved with Instructing, coaching training and managing shop ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Trinity, NC

Customer Service Manager information

See Trinity, NC salary details

$21.5K

$50.9K

$88.6K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Trinity, NC is $50,874.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $61,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Trinity, NC? The most popular types of Customer Service jobs in Trinity, NC are:
What job categories do people searching Customer Service Manager jobs in Trinity, NC look for? The top searched job categories for Customer Service Manager jobs in Trinity, NC are:
What cities near Trinity, NC are hiring for Customer Service Manager jobs? Cities near Trinity, NC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Trinity, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,874 per year, or $24.5 per hour.

Service Manager

M&L Chrysler Dodge Jeep Ram

Lexington, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Are you looking for the next step in your career? M&L Chrysler Dodge Jeep Ram is seeking a Service Manager to take our Service Department to the next level.

At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at M&L Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

  • 401(K)
  • Paid Holidays
  • Paid Vacation
  • Health, Dental and Vision insurance at group rates
  • Basic Life Insurance
  • Accident and Critical Illness insurance
  • Growth opportunities
  • Competitive pay plans

Responsibilities

  • Assist customers in servicing, repairing and explaining each service need.
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

  • A minimum of 3 years of experience as a Service Manager is required.
  • Strong focus on providing excellent customer service.
  • A high school diploma is required.
  • Automotive Service Management / Dealership: 5 years
  • Clean and valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.