Customer Service Manager Jobs in Sumner, WA (NOW HIRING)

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals. As a Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise within the Power/HVAC Division. You'll have the opportunity to hire and motivate an amazing team of Service Technicians and Equipment Associates.

You will maintain and repair a variety of specialty rental equipment and support assets assigned to the Power/HVAC fleet to ensure safe operation and readiness for rental. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management. What you'll do: Supervise the preventative maintenance, trouble shooting, and repair of a variety of equipment, including but not limited to the following: Silent Diesel Generators 20kw to 1.5MW; Air-Cooled Chillers 10 to 400 Tons; Rental Industry Air-Conditioners 5 to 40 Tons; Desiccant Dehumidifiers and Negative Air Machines; Electrical Distribution; Load Banks Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes Supervise Service Technicians, ensuring safety policies and procedures are followed at all times Build strong customer relationships through the delivery of high quality and timely customer service Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility Manage the shop operating expenses Lead, plan, measure and continuous improvement of all service and maintenance performance metrics Meet on regular basis with Branch Managers, reporting any problems and discussing possible solutions Other duties assigned as needed Requirements: High school diploma or equivalent 3-5 years of operations and shop management experience with background in repairing and maintaining the equipment stated above Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems Advanced knowledge of heavy equipment, the manufacturers' warranty process, and the work order / time spent accounting process Experience on diesel, hydraulic and electrical systems that allows for independent assessment and diagnosis in most situations Valid driver's license with acceptable driving record Strong motivational and leadership skills Excellent customer service skills Strong knowledge of maintenance accounting and P&L Basic computer skills (Excel) This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures

Why join us. We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Explore our comprehensive U.S

benefit offerings For Canadian benefits, click here United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability. Compensation Range: $80,665.00 - $120,995.00 Apply