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Customer Service Manager Jobs in Summit, IL (NOW HIRING)

Midas BRATCHER

Automotive Service Manager

Orland Park, IL · On-site

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Midas

Automotive Service Manager

Orland Park, IL · On-site

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Cintas

Service Manager

Bedford Park, IL · On-site

$74K - $99K/yr

Requisition Number: 225874 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

M&K Truck Centers

Service Manager

Alsip, IL · On-site

$100K - $120K/yr

Customer Focus: Monitor service trends to implement improvements and collaborate with your team to ... Financial Management: Understand business metrics and lead daily operations to achieve productivity ...

Mobility Works

Service Manager

Plainfield, IL · On-site

$75K - $80K/yr

Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler. Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.

Bridgestone Americas, Inc

Service Manager

Glen Ellyn, IL · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone

Service Manager

Homer Glen, IL · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc.

Service Manager

Homer Glen, IL · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Midas

Automotive Service Manager

Batavia, IL · On-site

$55K - $65K/yr

Training & development At Midas we are dedicated to providing quality services to customer vehicles ... We are looking for automotive service managers to manage and direct all service department ...

Xylem

Service Manager

Bolingbrook, IL · On-site

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Manager will be responsible for providing ...

Bridgestone Americas, Inc

Service Manager

Homer Glen, IL · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Xylem

Service Manager

Bolingbrook, IL · On-site

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Manager will be responsible for providing ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Summit, IL

Customer Service Manager information

See Summit, IL salary details

$24.6K

$58.2K

$101.4K

How much do customer service manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer service manager in Summit, IL is $58,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Summit, IL? The most popular types of Customer Service jobs in Summit, IL are:
What job categories do people searching Customer Service Manager jobs in Summit, IL look for? The top searched job categories for Customer Service Manager jobs in Summit, IL are:
What cities near Summit, IL are hiring for Customer Service Manager jobs? Cities near Summit, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Summit, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $58,231 per year, or $28 per hour.

Entry Level Customer Service

Genesis Marketing Inc.

Bolingbrook, IL • On-site

$15.75 - $21.50/hr

Other

Re-posted 5 days ago

Job description

We are seeking an Entry Level Customer Service Representative to join our Chicago team! You will be responsible for helping customers by providing product and service information and connecting with those customers on a daily basis. The primary responsibilities for an Entry Level Customer Service Representative are: Maintain records on customer interactions Meet with customer in person to discuss their areas of need Develop great relationships with customers daily Utilize an effective and efficient system Succeed in company sponsored training classes Specialize in customer retention and customer acquisition Qualifications for an Entry Level Customer Service Representatives: Ability to build rapport with clients easily Ability to prioritize and multitask Ability to maintain a positive and professional demeanor Excellent written and verbal communication skills Preferred experience in customer service, sales, call center, client relations and hospitality. WHAT’S IN IT FOR YOU Paid training Top-notch sales training Competitive comp plans: Weekly pay with w/ uncapped commission potential Opportunities for rapid advancement Weekly and monthly bonuses Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions

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