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Customer Service Manager Jobs in Suffield, CT (NOW HIRING)

Momentum Solar

Service Manager

East Berlin, CT · On-site

We are looking for an organized, detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager ...

Momentum Solar

Service Manager

East Berlin, CT · On-site

We are looking for an organized, detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager ...

NY Marketing Firm

Customer Service Management

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Management POWERED BY PEOPLE Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are ...

Australia-Employment

Service Manager

Springfield, MA · On-site

$80K - $110K/yr

Service Manager $80000 - $110000 per year | Springfield, MA | On-site | Permanent Build Teams ... We're looking for someone who can build strong teams, create positive customer experiences, and ...

Sunbelt Rentals

Service Manager

Hartford, CT · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals

Service Manager

Hartford, CT · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals, Inc.

Service Manager

CT · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Suffield, CT

Customer Service Manager information

See Suffield, CT salary details

$23.8K

$56.4K

$98.1K

How much do customer service manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer service manager in Suffield, CT is $56,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Suffield, CT?

The most popular types of Customer Service jobs in Suffield, CT are:

What job categories do people searching Customer Service Manager jobs in Suffield, CT look for?

The top searched job categories for Customer Service Manager jobs in Suffield, CT are:

What cities near Suffield, CT are hiring for Customer Service Manager jobs?

Cities near Suffield, CT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Customer Service Manager- Onsite in East Hartford, CT

East Hartford, CT • On-site

Barnes Group
Aerospace Product and Parts Manufacturing • 1 - 5K employees
Learn more about Barnes Groupexternal

Full-time

Posted 26 days ago

Job description

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent, high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support.
This role position is onsite in East Hartford, CT.
Core Responsibilities:
  • Serve as the site's primary point of contact for customer communication/escalations post-deal.
  • Oversee backlog review, order entry, and customer scorecard management.
  • Support contract closeout and post-sales follow-up activities.
  • Serve as the primary point of contact for customer site communications, ensuring timely and professional updates, and escalate issues to commercial leadership and site management as necessary to ensure swift resolution.
  • Monitor customer satisfaction and lead visits/audits.
  • Disseminate contract requirements, deliverables, and terms and conditions to functional areas.
  • Oversee the review and analysis of the Customer Service Analyst's daily activities, including but not limited to customer schedule changes to understand impact to sales plan and operations; coordinate and administer any pricing changes required by customer changes.
  • Responsible for monitoring and maintaining standard work practices at the site level to ensure consistency, compliance, and operational excellence.
  • Oversee initiatives to meet all federal statutory and regulatory requirements and Barnes policies regarding export compliance and federal acquisitions. Ensure small business plans and reporting are completed as required.
  • Lead, develop, and coach a high-performing customer service team by enhancing skills through regular 1:1 coaching sessions, fostering employee engagement, and driving consistent performance outcomes.
  • Serve as Division Export Compliance Administrator (DECA). Administer all export activity (both Defense and Commercial) to include but not limited to training, shipping, contract review, license and agreement preparation and submittal, and foreign visitor screening and employment plans. Ensure that any export compliance issues are addressed during the quoting process for customers.
  • Responsible for understanding and effectively communicating site dashboard metrics during internal and external report-outs, ensuring data accuracy and clarity in performance updates.
  • Responsible for overseeing the execution and accuracy of site EDI transactions to ensure seamless and reliable data exchange with customer.
  • Responsible for end-to-end proposal management.
  • Responsible accurate Salesforce data management.

Qualifications:
  • 5+ years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM).
  • Excellent interpersonal and service recovery skills. Able to maintain composure during high-stress or conflict situations, demonstrating empathy and professional persistence.
  • Excellent customer relationship management skills with an ability to build trust and maintain positive relationships through timely updates and professional communication, even under pressure.
  • Strong problem-solving & escalation management skills in which you can quickly identify root causes of issues (e.g., delivery or quality problems) and engage appropriate teams to resolve them.
  • Strong cross-functional collaboration skills with an ability to work effectively with operations, quality, engineering, and commercial teams to align responses to customer needs.
  • Strong organizational skills for managing data, priorities, and timelines.
  • Knowledge of ERP/CRM systems (e.g., SAP, SFDC) is a plus.
  • Ability to interpret delivery metrics, quality trends, and customer scorecards to drive continuous improvement.
  • Basic understanding of commercial agreements to ensure order compliance and facilitate contract closeout activities.
  • Travel requirement ~10%

Education Requirements:
  • Bachelor's degree preferred; relevant experience acceptable in lieu.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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