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Customer Service Manager Jobs in Suffield, CT (NOW HIRING)

Aiello Home Services

Customer Service Manager

Windsor, CT · On-site

$60K - $75K/yr

PAID TRAINING Core Values At Aiello, the customer is always our top priority. Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is ...

STEEL CRAFT

Customer Service Manager

Hartford, CT · On-site

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the ...

Parker

Customer Service Manager

New Britain, CT · On-site

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Suffield, CT

Customer Service Manager information

See Suffield, CT salary details

$23.8K

$56.4K

$98.1K

How much do customer service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service manager in Suffield, CT is $56,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Suffield, CT?

The most popular types of Customer Service jobs in Suffield, CT are:

What job categories do people searching Customer Service Manager jobs in Suffield, CT look for?

The top searched job categories for Customer Service Manager jobs in Suffield, CT are:

What cities near Suffield, CT are hiring for Customer Service Manager jobs?

Cities near Suffield, CT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Customer Service Manager

Windsor Locks, CT • On-site

Aiello Home Services
Personal Services • 11 - 50 employees
Learn more about Aiello Home Servicesexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Who We Are

Our growth never stops because we bring together top talent, and our customers notice the difference. With deep roots in Connecticut, our trucks and ads are a familiar sight. But what truly sets us apart is the experience of being on this team. If you’re searching for a rewarding career, your journey starts here.

  • Competitive Pay - $60,000-$75,000
  • Medical/Dental/Vision Insurance - We cover 78% of your cost!
  • 401k
  • PAID TRAINING

Core Values

At Aiello, the customer is always our top priority. Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding stars, and our team shines bright.

The Big Task

Guide a dynamic team of Customer Service Reps, helping them excel at fielding calls and reaching ambitious call and sales targets.

  • Coach and empower your team to turn every call into a booked service appointment.
  • Craft and polish engaging call scripts that inspire more customers to book appointments.
  • Become an expert in the market, truly understand what customers need, and discover the most effective ways to connect with them.
  • Monitor staff performance, review recorded calls, and advise them on how to increase sales.
  • Build a coaching platform that is both cost-effective and delivers measurable results.
  • Help employees see the real difference they make in our company’s success.
  • Make sure our team is always ready to meet business needs and handle busy periods with ease.

Desired Skills and Experience

  • Inspire personal and professional growth in team members.
  • Bring a passion for delivering customer satisfaction that goes above and beyond.
  • Motivate your team to reach and exceed every business goal.
  • Thrive in a fast-paced, goal-driven environment as a detail-oriented multitasker who communicates with confidence and clarity.
  • Be proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Aiello Home Services is an Equal Opportunity Employer. AA/EOE.

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